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Avaliações de Kyah Hotel

4 out of 5
Kyah Hotel
Cnr Evans Lookout and Valley View Rd, Blackheath, NSW

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 150 de 238 avaliações" "
Nota 8 - Boa. 62 de 238 avaliações" "
Nota 6 - Ok. 21 de 238 avaliações" "
Nota 4 - Insatisfatória. 4 de 238 avaliações" "
Nota 2 - Terrível. 1 de 238 avaliações" "

9,4/10

Limpeza

9,4/10

Serviço e funcionários

8,8/10

Comodidades

8,8/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Maree

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What a find!! Brilliant property, good location, hot tub was great but the kicker was the restaurant!! The food was sensational and staff and service were brilliant...turned a weekend away into a fantastic memory...we will be back!
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Amy-lee

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
We drove in from the town on blackheath wanted to just have a small anniversary getaway. Check in was ok , we wernt really welcomed or made aware of anything in or around the the property for example (a tea room and an internal corridor to get to reception) the rooms tv was severly broken so we went back to reception to let then know. We had to wait for a repair man that said that it was unfixable. Then had to wait on wether they would decide to repair/replace it or move us.. they moved us after but this resulted in our booking for the hot tub to run over time because we had to wait for a descision. This was extremely inconvenient and we were just offered the same room equivalent as a replacement .. even though it was not our fault. Secondly , the booking platform we booked through said dinner was available. This is incorrect, we stayed on a monday and nearly everything is closed in this area.. so beware. The wine we ordered at the bar was out of stock but instead of asking what else we wanted they just chose for us. The room itself was nice and comfy but the wifi cut out constantly. I assume its because we were at the very back end of the building.. Lastly, in the morning we walked in for the complimentary breakfast. We had zero greeting and were given no direction. We decided to just get a plate .. the food was stale and aweful. The coffee was cold and the woman who was we think a staff member was all over the place. We thought she was a guest.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Yi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love the vibe and love their bicycles.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Honey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great vibes. Love, love, love! Will be back another time. Highly recommend.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Team Kyah em 21 de abr. de 2024
Hi Honey, Thank you for your review. We are glad to hear that you had a wonderful stay with us. We hope to welcome you back again in the future.Kind regards,

10/10 - Excelente

Vincenzina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely place.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Team Kyah em 18 de abr. de 2024
Hi Vincenzina,Thank you for your review.We hope to welcome you back again soon.Kind regards

8/10 - Boa

Giovanni

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
The property is well kept, rooms are spacious but have next to no storage which can be an issue for people who are staying for a bit longer and like to unpack during their stay. The rooms are well insulated so you dont even need the a/c overnight. Rooms are a bit noisy; you can hear people's bathrooms They urgently neee to fix the shower. Its a massive pain to regulate the temperature. You either freeze or get scalded with boiling water. I saw some other comments pointing to the same problem so not sure anything has been done. It's a good place to stay but our overall experience has been 'meh'.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Team Kyah em 18 de abr. de 2024
Hi Giovanni,Thank you for your review and much appreciated feedback.We are continuing to update our hotel to improve the guest experience. The showers feature quarter turn taps, which are being introduced in most new establishments as they are very easy to turn for people of all ages. We hope to welcome you back again soon.Kind regards

6/10 - Ok

seret

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Lighting is limited in the room. Staff is slow. The fire alarm randomly goes on and gets noise especially in the middle of the night. The kettles in the room were burnt from previous users and so were the replacements. All in all, not a very convenient stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Team Kyah em 11 de abr. de 2024
Hi Seret,Thank you for your review. We appreciate your feedback and will continue to improve our hotel.Kind regards

10/10 - Excelente

Amanda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Team Kyah em 9 de abr. de 2024
Hi Amanda,Thank you for your review.We are glad to hear that you enjoyed your stay with us.We hope to welcome you back again in the future.Kind regards

10/10 - Excelente

Umesh

All good!! Excellent service
Hospedou-se por 1 diária em abr. de 2024
Resposta de Team Kyah em 9 de abr. de 2024
Hi Umesh,Thank you for your review.We are glad to hear that you enjoyed the amenities and your stay with us.We hope to welcome you back again in the future.Kind regards

10/10 - Excelente

Kristof

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice property. Sauna on premises was a big plus. Restaurant offered a great choice of food that was delicious. I have enjoyed my stay at this hotel over the Easter Holiday weekend.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Team Kyah em 9 de abr. de 2024
Hi Kristof,Thank you for your review.We are glad to hear that you enjoyed the amenities and your stay with us.We hope to welcome you back again in the future.Kind regards

6/10 - Ok

Diane

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
The Kyah was aesthetically pleasing to the eye . The keyless entry was convenient. The rooms were very dimly lit . There was no where to hang wet clothes in the rooms without them dripping over the floor, ideally an outdoor area to hang clothes would be ideal. limited places to hang clothes in the rooms . We also found that limited areas to eat food that we had purchased ourselves as there is no table and chairs in the room that we had and only chairs and no tables in the outdoor area. We also had a small incident where our reserved spot for the hot tub was double booked which was very disappointing the staff did offer a different time but it was inconvenient. Overall a lovely place suited for one or two nights only . We stayed 6 nights would not stay there for a long stay .
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Team Kyah em 9 de abr. de 2024
Hi Diane,Thank you for your review.We are glad to hear that you enjoyed overall stay with us.Our onsite restaurant & bar, Blaq is open 7 days a week for guests to enjoy a nice meal and drink. On Monday & Tuesday, we serve light meals, but feel free to purchase your own food and come sit with us! You can also eat in the Greenhouse or in other common areas around the property.We hope to welcome you back again in the future.Kind regards

8/10 - Boa

Veronica

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We went for a girls' night away and it was so pretty. The rooms were really clean and neat, the staff were really friendly. The breakfast grazing table was amazing. If anything, would just suggest a bit of extra lighting in the bathroom but that's all. We'll stay again when we come to the blue mountains...
Hospedou-se por 1 diária em mar. de 2024
Resposta de Team Kyah em 9 de abr. de 2024
Hi Veronica,Thank you for your great review.We are glad to hear that you enjoyed a nice girls night away.We hope to welcome you back again in the future.Kind regards

10/10 - Excelente

Rae

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our 2 nights stay and regretted not staying longer. The staff were excellent and the restaurant was great.what a great relaxing experience.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Rae,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 - Excelente

Nichole

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What an amazing gem tucked away in Blackheath!! The Palm Springs vibe is so cute. The staff were amazing and helpful, the property is super cute, the room was amazing, bed super comfy. We only utilised the hot tub but that was a treat for us and so relaxing. Breakfast was yummy and staff again super friendly and helpful. Would highly recommend this little gem to everyone!!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Nichole,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 - Excelente

Florin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very welcoming decor and clean surroundings, a lovely little hotel. We had a nice time staying at the Kyah.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Florin,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 - Boa

Thomas

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Thomas,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 - Ok

Michaela

Viagem a dois
Pontos positivos: Limpeza
Ruhige Lage im Wohngebiet. Kontinentales Frühstücksbuffet wird als kostenlose Zugabe hervorgehoben, nun ja… Personal eher kühl als herzlich. Check-Out digital, das ist unpersönlich.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Michaela,Thank you for your review. We are glad to hear that you enjoyed your overall stay with us.You can check-out in person as well and our staff love to speak with all guests!We hope to welcome you back again soon.

8/10 - Boa

Merryl

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Very quirky. Good facilities and location and tennis court and hot tub great. Piped music took some getting used to. But overall very cool.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Merryl,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 - Excelente

Rachel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved staying at Kyah Hotel! The place is really nicely finished, rooms are spacious and comfortable. Convenient parking, and great facilities. It was great having a restaurant on site for convenience and the breakfast was lovely. Highly recommend, we couldn’t get over how good it was for the price!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Rachel,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

8/10 - Boa

Eva

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bring back the check in desk We’ve always been greeted by staff at desk on arrival It was clumsy having to go to restaurant bar to be allocated a room On a positive note Blaq is always great
Hospedou-se por 1 diária em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Eva,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 - Excelente

Krysti

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Krysti,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 - Ok

Nancy

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Lovely grounds and restaurant was good however short on staff and room not taken care of after we returned from long dsy hiking; after finally finding someone jt was rectified. Phone type keys were a bit tempermental.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Nancy,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

6/10 - Ok

JONG, Doncaster

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Tastefully renovated and reasonably well kept place. The staff at check in was a bit let down…they sent me an email with steps to follow including to download an app to receive a key code to my room, I spent quite some time to follow it but it didn’t work, so I ask the staff at check in, who said it was not going to work because they do not have my credit card number, so I ask why they send the email wasting the guest’s time, instead of acknowledging the issue, the staff tried to justify the email… Another let down was it had nice breakfast but no juice…when asked whether there is juice, told ‘no, but you can order freshly squeezed juice for extra fee’…coffee was ordinary…they had espresso machine but you had to pay extra fee to have it…hmmmm….well, breakfast included is not the case that it is provided for free, it is paid by the guests as a part of accommodation…and generally hotels do not try to make money on juice and coffee…I found it unusual and not so satisfying…would I recommend this hotel? Yes and no, totally depending on the price…
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Jong,Thank you for your review. We are glad to hear that you enjoyed your overall stay with us.We hope to welcome you back again soon.

6/10 - Ok

JOHN

Viagem de negócios, Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Liked the room decor and overall appearance of the property. Not impressed with the lighting in the room - could barely read except under the reading lamp in the only chair in the room. Weird considering the bed was a king and booked for two people. Dining was ordinary - limited menu, service ordinary (waiter looked scruffy), breakfast looked great but in reality terrible with no cereal, juice only from bar at unspecified extra cost, croissants stale. Would not return to this venue
Hospedou-se por 1 diária em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi John,Thank you for your review. We are glad to hear that you enjoyed your overall stay with us.We do appreciate your feedback as we are continuing to improve the guest experience.

10/10 - Excelente

Zach

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Zach,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 - Excelente

Damon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a real gem. The hotel has been stylishly renovated and is extremely comfortable. The breakfast spread is a great bonus too. Nothing else in Blackheath comes close to this in the price range.
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Lucy

Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

Brooke

Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Jenny and John

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Would definitely stay again. The bed was very comfortable. Buffet breakfast was good.
Hospedou-se por 3 diárias em jan. de 2024

8/10 - Boa

Briony

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely refurb of an old motel, beautiful chefs garden and fun tennis/basketball court.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Mahshid

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Ilhabn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Cecilia

Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Tom

Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

JOHN

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Caroline

Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Spacious room for a family of four. Lovely veggie garden. Basketball court is good for kids.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Charley

Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Selina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Sheralyn

Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Michael

Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Fouad

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
One night anniversary service, staff and location are great will stay in the future and I recommend this place
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Yew

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Hospedou-se por 2 diárias em jan. de 2024

8/10 - Boa

Philip

Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Sharon

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There have been renovations so the rooms are more modern. Grounds are lovely. Restaurant has lovely food but a bit pricey. Bed was a tad too soft so have back ache..but thats also my age! Enjoyed my stay. Staff are lovely. Some greedy guests parked in two car spaces at the back so i had to park on the side road...otherwise a lovely stay.
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Melanie

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Team Kyah em 26 de mar. de 2024
Hi Melanie,Thank you for your review. We are glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.

10/10 - Excelente

Joan

Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

Sandra

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Super comfy bed, crisp clean sheets, loved the hot tub! Very friendly staff. We had a one night stopover on a journey through the blue mountains and Kyah was lovely for that. But we didn’t realise before we booked that the bar and restaurant were shut Mondays and Tuesdays, which we found really inconvenient for our overnight stay. The hotel seemed full and we were amazed that the management didn’t see the potential in employing a chef or bar staff for what was essentially a captive audience, and with such lovely seating areas that we weren’t able to use.