Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 328 de 1000 avaliações" "
10 - Excelente
328
Nota 8 - Boa. 374 de 1000 avaliações" "
8 - Boa
374
Nota 6 - Ok. 145 de 1000 avaliações" "
6 - Ok
145
Nota 4 - Insatisfatória. 90 de 1000 avaliações" "
4 - Insatisfatória
90
Nota 2 - Terrível. 63 de 1000 avaliações" "
2 - Terrível
63
8,0/10
Limpeza
8,2/10
Serviço e funcionários
7,2/10
Comodidades
7,6/10
Condições e instalações da propriedade
7,2/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
Edson Antonio
15 de mai. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Edson Antonio
Hospedou-se por 1 diária em mai. de 2018
Resposta de Amit em 15 de mai. de 2018
Dear Guest, Thank you for your recent stay with us, it was our pleasure to serve you and we look forward to serving you again in the future.
8/10 - Boa
jada
Viagem com animais de estimação
13 de mai. de 2024
I liked that it was quiet
jada
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 14 de mai. de 2024
Dear Jada,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quietness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 - Excelente
Bertha
9 de mai. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Bertha
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 10 de mai. de 2024
Hello Bertha,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 - Excelente
Arianne
30 de abr. de 2024
Arianne
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 2 de mai. de 2024
Hello Arianne,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
6/10 - Ok
Robert
Viagem com a família
29 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Rooms were clean and house cleaners were great. Property needs work on driveway and pavement
Robert
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Linton RediResponse Specialist em 30 de abr. de 2024
Dear Robert,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I was happy to read that our clean rooms and cleaning staff met your needs. Your suggestion pertaining to an update on the driveway pavement will be taken into consideration as it will help us improve the quality of our hotel. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
4/10 - Insatisfatória
Michael
28 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Michael
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Linton RediResponse Specialist em 30 de abr. de 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
4/10 - Insatisfatória
RICK, Louisville
27 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
RICK
Hospedou-se por 1 diária em abr. de 2024
Resposta de Linton RediResponse Specialist em 28 de abr. de 2024
Hello Rick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
8/10 - Boa
Rhonda
27 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The beds were good. The bathroom was really small. Floors were well used.
Rhonda
Hospedou-se por 1 diária em abr. de 2024
Resposta de Oniel Rediresponse Specialist em 28 de abr. de 2024
Thank you Rhonda, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm glad you were satisfied with our beds comfortability, however, our apologies for any hinderance during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
6/10 - Ok
Douglas, Livingston
24 de abr. de 2024
Basic hotel room in average condition. Good location.
Douglas
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 25 de abr. de 2024
Dear Douglas,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
4/10 - Insatisfatória
Michael
22 de abr. de 2024
Pontos negativos: Limpeza e serviço e funcionários
There was a person in our room watchinf rv when we first arrived. Many odd vehciels parked on the permimeter as if they were watchung pwiple come and go. A feeling of the venue itseld being a stop for guman traffican comes to mind as many non english speaking hispanics came and went nit matching the pattern of life of normal patrons.
Michael
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 24 de abr. de 2024
Dear Michael,We are sorry to hear your recent experience at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 - Excelente
Nancy
Viagem a dois
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very polite and friendly. The room was very clean and comfortable.
Nancy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Linton RediResponse Specialist em 17 de abr. de 2024
Hello Nancy,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. It's rewarding to read that our polite staff and clean room met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
2/10 - Terrível
Annahi
Viagem de negócios, Viagem com a família
14 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Annahi
Hospedou-se por 1 diária em abr. de 2024
Resposta de Linton RediResponse Specialist em 16 de abr. de 2024
Hello Annahi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
6/10 - Ok
Tabra
Viagem em grupo
9 de abr. de 2024
Rooms clean
Tabra
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 10 de abr. de 2024
Dear Tabra,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the rooms. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 - Excelente
Macy, Detroit
Viagem de negócios, Viagem com a família
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean n felt safe while being away from home.
Macy
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 7 de abr. de 2024
Dear Macy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness and the safety. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
10/10 - Excelente
Ruby
Viagem com a família
5 de abr. de 2024
Didn’t have any breakfast like it said was disappointing if I knew that we would have stayed somewhere else
Ruby
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 6 de abr. de 2024
Dear Ruby,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. It's truly disheartening to see you highlight that you were disappointed that we don't serve breakfast. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
8/10 - Boa
Tabra
Viagem em grupo, Viagem com a família
4 de abr. de 2024
Room is very clean
Tabra
Hospedou-se por 1 diária em abr. de 2024
Resposta de Linton RediResponse Specialist em 5 de abr. de 2024
Dear Tabra,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I was happy to read that the cleanliness of our room met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
10/10 - Excelente
dominique
29 de mar. de 2024
dominique
Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialist em 19 de abr. de 2024
Thank you for taking a moment to leave a review, Dominique. The staff and I at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
10/10 - Excelente
Jeffrey
26 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good lighting in parking lot. I liked the wooden floors. Stayed one night on the road.
Jeffrey
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 26 de mar. de 2024
Thank you for you awesome 5/5 rating, Jeffrey. I am so happy to see you highlight that you enjoyed the good lighting and you liked the wooden floor. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 - Excelente
James
Viagem a dois
16 de mar. de 2024
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff very friendly.
James
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tianna RediResponse Specialist em 17 de mar. de 2024
Hello James, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. It is so rewarding to read that you enjoyed the hospitality of our staff. Please know that Red Roof value you as our guest and appreciate your business. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist
2/10 - Terrível
Lisa
14 de mar. de 2024
Lisa
Hospedou-se por 1 diária em mar. de 2024
Resposta de Gabrielle RediResponse Specialis em 4 de abr. de 2024
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
6/10 - Ok
Michelle
Viagem com a família
9 de mar. de 2024
Pontos positivos: Limpeza e comodidades
This property has limited parking, There is no sound barrier between rooms, and there is a 100.00 security deposit that Iwas un aware of...
Michelle
Hospedou-se por 1 diária em mar. de 2024
Resposta de Red Roof Management em 10 de mar. de 2024
Dear Michelle,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We thank you for your 3/5 score. However, you indicated that you were not pleased with the lack of sound barrier and limited parking. As for the security deposit, that information is available on our website, alongside the other various third-party sites. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
6/10 - Ok
Shaun
18 de fev. de 2024
Ok
Shaun
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Linton RediResponse Specialist em 20 de mar. de 2024
Dear Shaun,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. It's good to read that you had a satisfactory experience, which resulted in your 3/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
8/10 - Boa
Belinda
16 de fev. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Parking spaces inconvenient to rooms
Belinda
Hospedou-se por 1 diária em fev. de 2024
Resposta de Carla RediResponse Specialist em 17 de fev. de 2024
Dear Belinda, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. We are glad to have earned your 4/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding the inconvenience of the parking spaces to the rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 - Excelente
Candice
Viagem de negócios
10 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good accessibility, near a lot of amenities
Candice
Hospedou-se por 1 diária em fev. de 2024
Resposta de Linton RediResponse Specialist em 11 de fev. de 2024
Dear Candice,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I was happy to read that our good accessibility and close proximity to your travel plans pleased you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
6/10 - Ok
Kelvin
5 de fev. de 2024
Pontos negativos: Serviço e funcionários
The big black lady at the desk is rude
Everything was fine except for the lady at the front desk. Her attitude is awful she keeps a frown on her face and never greets her guest. This was my second encounter with her so i guess her attitude will not change.
Kelvin
Hospedou-se por 1 diária em fev. de 2024
Resposta de Nishaye RediResponse Specialist em 5 de fev. de 2024
Hello Kelvin, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. The situation you described regarding your interaction with our front office staff is truly regrettable. Please accept our sincerest apologies for the impact this had on your stay with us. We are delighted to hear that despite the concern you had, you had a wonderful experience during your stay with us.Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for your review. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 - Excelente
Clinton
30 de jan. de 2024
Pontos positivos: Limpeza
Clinton
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sashauna RediResponse Specialist em 1 de fev. de 2024
Hello Clinton,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
8/10 - Boa
Robert
29 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A confortable motel at a very reasonable price. Good value for the money!
Robert
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Linton RediResponse Specialist em 29 de jan. de 2024
Dear Robert,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I was happy to read that our hotel was a good value for the money you spent. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
4/10 - Insatisfatória
Phil
Viagem com a família
28 de jan. de 2024
Ice machines broken, desk person couldn’t speak recognizable English and they gave us a handicapped room. We are not handicapped and the shower was next to unusable for us. Never again.
Phil
Hospedou-se por 1 diária em jan. de 2024
Resposta de Linton Rediresponse Specialist em 29 de jan. de 2024
Dear Phil,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I sincerely apologize for the inconveniences caused with your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management
8/10 - Boa
Shaun
25 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Shaun
Hospedou-se por 1 diária em jan. de 2024
Resposta de Linton Rediresponse Specialist em 27 de jan. de 2024
Dear Shaun,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I was happy to read you had a good experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management
4/10 - Insatisfatória
Shaun
25 de jan. de 2024
Pontos positivos: Comodidades
Front desk person was rude
Shaun
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Sashauna RediResponse Specialist em 26 de jan. de 2024
Dear Shaun,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. Please accept our sincerest apologies for the situation you described regarding the rude encounter you had with the front desk staff which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
6/10 - Ok
Deborah
Viagem com a família
25 de jan. de 2024
Pontos negativos: Serviço e funcionários
Deborah
Hospedou-se por 1 diária em jan. de 2024
Resposta de Linton RediResponse Specialist em 27 de jan. de 2024
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management
8/10 - Boa
Alisha
13 de jan. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I requested a room on 1st floor upon arrival but Man would not oblige me though the hotel was NOT full I had to make numerous trips back n forth!. I often wonder why we CHK in after 3 but must vacate before 11. It isn't fair- the full price over a 18 hour stay!! I'm never happy when motels are owned by foreigners; they're greedy & will not honor property updating.
Alisha
Hospedou-se por 1 diária em jan. de 2024
Resposta de Linton Rediresponse Specialist em 14 de jan. de 2024
Dear Alisha,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We thank you for your 4/5 score. As it pertains to a first-floor room, it can be requested but not guarantee. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management
6/10 - Ok
Chandler
Viagem a dois
8 de jan. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The bed felt like there was sand on it and there was a stain on the bed
Chandler
Hospedou-se por 1 diária em jan. de 2024
Resposta de Linton Rediresponse Specialist em 10 de jan. de 2024
Dear Chandler,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We thank you for your 3/5 score. However, you mentioned that you were not fond of the comfort of your bed and the possible stain on it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management
10/10 - Excelente
LaEtta
30 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
LaEtta
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sashauna RediResponse Specialist em 2 de jan. de 2024
Dear LaEtta,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad you had a good stay, prompting your 5/5 score. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
10/10 - Excelente
Brequille
29 de dez. de 2023
Brequille
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Linton RediResponse Specialist em 30 de dez. de 2023
Hello Brequille, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 - Excelente
Albert
15 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Albert
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Olivia RediResponse Specialist em 16 de dez. de 2023
Hello Albert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
8/10 - Boa
Debra
Viagem de negócios
9 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My second stay. I will continue to book rooms here when I pass through.
Staff is very polite. Rooms are clean and comfortable. Safety is important to me, amd that is why I will keep returning on my travels.
Debra
Hospedou-se por 1 diária em dez.. de 2023
Resposta de LaTunde Murrant. Rewards Specialist em 11 de dez. de 2023
Dear Debra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our polite staff, comfortable rooms and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist
8/10 - Boa
Tarik
8 de dez. de 2023
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
There was a roach in my room ,staff was nice
Tarik
Resposta de Linton Rediresponse Specialist em 11 de fev. de 2024
Hi Tarik,Thank you for telling us about your recent experience at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. It's good to read that you were fond of our nice staff. However, you indicated that the insect you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management
6/10 - Ok
MICHAEL
Viagem a dois
3 de dez. de 2023
Pontos positivos: Limpeza e serviço e funcionários
The place was adequate. It was remodeled some time ago, and although it is pretty clean, it looks it. The first room we checked into, supposedly non-smoking, smelled of smoke. The second room was better. There is no carpet on the floors which I think is a good thing. It is easier to keep it clean. The back of the building is theoretically the "quiet side" but the interstate runs behind it and is pretty noisy.
MICHAEL
Hospedou-se por 1 diária em dez.. de 2023
2/10 - Terrível
Eric
Viagem a dois
3 de dez. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I was charged by Expedia and they said I wasn’t after they already charged my card twice I will be contacting someone about this manner soon
Eric
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sashauna RediResponse Specialist em 5 de dez. de 2023
Thank you for leaving your honest rating, Eric. We do want to express our sincerest apologies for any inconvenience caused. Please contact your booking source as soon as possible to resolve the matter. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
4/10 - Insatisfatória
Viajante verificado
Viagem com a família
30 de nov. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 1 diária em nov. de 2023
Resposta de Chevanese RediResponse Specialist em 30 de nov. de 2023
Dear Valued Guest,Thank you for rating your recent stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist
2/10 - Terrível
tara
Viagem com a família, Viagem com animais de estimação
29 de nov. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wouldn't let us stay with our 2 service dogs. I even had a letter from my dr. She didn't acknowledge the disability act. Very rude.
tara
Hospedou-se por 1 diária em nov. de 2023
Resposta de Chevanese RediResponse Specialist em 30 de nov. de 2023
I want to thank you, Tara, for taking the time to post a review of your stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. Please accept our sincerest apologies for any inconvenience caused due to the less than ideal encounter you had at the front desk. Thank you very much for bringing this to our attention. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
8/10 - Boa
Kendrick
27 de nov. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Kendrick
Hospedou-se por 1 diária em nov. de 2023
Resposta de Chevanese RediResponse Specialist em 28 de nov. de 2023
Thank you, Kendrick, for being our guest at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We value you as a our guest and welcome your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
8/10 - Boa
Cynthia
22 de nov. de 2023
Cynthia
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sashauna Red Roof Management em 25 de nov. de 2023
Hello Cynthia,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
6/10 - Ok
jill
Viagem com a família
21 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
jill
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sashauna Red Roof Management em 23 de nov. de 2023
Hello Jill,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
6/10 - Ok
tony
20 de nov. de 2023
Pontos positivos: Limpeza
The room is ok but is old even though the marque at the motel says newly remodeled rooms. I’d say they kept old furniture and put down flooring that’s coming up and painted. Anyway clean and really great housekeeping but oldish rooms. Lobby sucks with only regular coffee available. Washer and ice machine out of order. I was lucky to be on third floor so motel noise reduced but train could be heard.
tony
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de LaTunde Murrant. Rewards Specialist em 21 de nov. de 2023
Dear Tony,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We appreciate your 3/5 score. At Red Roof we are happy to know that you were pleased with the cleanliness and the housekeeping staff. However, regarding your comment of the upkeep of the rooms, the lobby and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
6/10 - Ok
Margaret
16 de nov. de 2023
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
It was unsettling, I was a bit nervous, TV stop working
Margaret
Hospedou-se por 1 diária em nov. de 2023
Resposta de Abigail Red Roof Management RediResponse Speciali em 18 de nov. de 2023
Hello Margaret,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. I'm disheartened to see that your stay was less than ideal. You indicated that you felt unsettling and the tv stopped working. I can assure you that I have brought your concerns to upper management in an effort to directly address your issues.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist
6/10 - Ok
suzanne
Viagem de negócios
14 de nov. de 2023
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
1 WALL outlet No USB outlets. No conditioner
suzanne
Hospedou-se por 1 diária em nov. de 2023
Resposta de Abigail Red Roof Management RediResponse Special em 15 de nov. de 2023
Hello Suzanne,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist
10/10 - Excelente
Lakendra
13 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lakendra
Hospedou-se por 1 diária em nov. de 2023
Resposta de Abigail Red Roof Management RediResponse Special em 14 de nov. de 2023
Hello Lakendra,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist
10/10 - Excelente
MARTIN
Viagem de negócios
12 de nov. de 2023
Pontos positivos: Serviço e funcionários
MARTIN
Hospedou-se por 1 diária em nov. de 2023
Resposta de Abigail Red Roof Management RediResponse Special em 14 de nov. de 2023
Hello Martin,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist