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Avaliações de Red Roof Inn Birmingham South

2 out of 5
Red Roof Inn Birmingham South
1466 Montgomery Highway, Vestavia Hills, Birmingham, AL

Avaliações

7,6

Boa

Nota 10 - Excelente. 362 de 1000 avaliações" "
Nota 8 - Boa. 292 de 1000 avaliações" "
Nota 6 - Ok. 141 de 1000 avaliações" "
Nota 4 - Insatisfatória. 98 de 1000 avaliações" "
Nota 2 - Terrível. 107 de 1000 avaliações" "

7,8/10

Limpeza

8,2/10

Serviço e funcionários

6,6/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Bryan

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Good place off of 65 south nice stop for the night . Perfect for road weary traveler for the nights rest
Hospedou-se por 1 diária em mai. de 2024
Resposta de Toni-Ann RediResponse Specialist em 21 de mai. de 2024
Thank you for giving us a 5 out of 5 on your review, Bryan. We appreciate you taking the time to do survey of your stay at our RED ROOF INN BIRMINGHAM SOUTH. It’s encouraging to know that we are doing a great job for our guest with the convenience of our hotel. We hope you choose to stay with us again.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Donald

Viagem de negócios
Nice play to stay For the money a great place to stay
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Toni-Ann RediResponse Specialist em 21 de mai. de 2024
Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BIRMINGHAM SOUTH. We sincerely appreciate your comments and are happy to hear that your experience with us was positively impacted by the pricing of our hotel.We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Roderick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything
Hospedou-se por 1 diária em mai. de 2024
Resposta de Linton RediResponse Specialist em 17 de mai. de 2024
Hello Roderick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 - Excelente

Alexito

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Resposta de Recordo, Rediresponse Specialist em 16 de mai. de 2024
Hi Alexito,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Birmingham South. Red Rood aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay, resulting in a 5/5 score.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - Excelente

Caroline

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 8 diárias em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 16 de mai. de 2024
Hello Caroline,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - Boa

Serinity

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Linton RediResponse Specialist em 15 de mai. de 2024
Hello Serinity, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was fleshly renovated.... Great, everything was new. The exterior was still a work in progress. Other than some blocked parking were not an issue. Staff was great
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 14 de mai. de 2024
Dear Robert,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad you were satisfied with the freshly renovated room and our great staff, prompting your 4/5 score. I was also happy you still had a good stay, though you encountered issues with parking and the exterior still being a work in progress. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Jordan

Viagem de negócios
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are not friendly and didn’t give any information. The property is loud, there were people out of their room really late, and then people being super loud and yelling at 530-6am. Wasn’t told when check out was, if there was any breakfast. Room smelled like smoke. It is what it is, a place to sleep if you need it. I just won’t go out of my way to stay again. Disappointed.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Linton Rediresponse Specialist em 13 de mai. de 2024
Dear Jordan,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was saddened to read that the noise disturbance, the smoke odor and the other issues were downsides of your stay. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

4/10 - Insatisfatória

Rick

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
When we got off I65, the cops had 2 people pulled over. During the night I looked outside, and the police were arresting 2 more peole in the parking lot of the hotel. The staff was great. The rooms were clean, but the comforter was stained. The mattress was horrible and made popping sounds when you moved. Parking was a nightmare since a semi takes up most of the parking in the front and runs his engine all night.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 12 de mai. de 2024
Dear Rick,We are sorry to hear your recent experience at the RED ROOF INN BIRMINGHAM SOUTH did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. Nevertheless, I was thrilled to see you were pleased with the cleanliness of the room and our great staff. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

steven

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was very clean and staff was nice will visit again
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Linton RediResponse Specialist em 11 de mai. de 2024
Hi Steven,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our clean hotel and nice staff met your needs. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 - Terrível

EDMUND

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel had long-term residence, and had people knocking on my door at 3 o’clock in the morning. Definitely needs renovating and secured.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sashauna RediResponse Specialis em 9 de mai. de 2024
Dear Edmund,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the issue you had with long term residence and the disturbance you encountered is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments about the security and renovations into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - Excelente

Samuel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 9 de mai. de 2024
Dear Samuel,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - Boa

Shun

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked the cleanliness of the room
Hospedou-se por 1 diária em mai. de 2024
Resposta de Sashauna RediResponse Specialist em 8 de mai. de 2024
Dear Shun,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN BIRMINGHAM SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - Boa

Warren

Pontos positivos: Limpeza
Pontos negativos: Comodidades
Decent room for the price. Recently updated. Nothing fancy. Clean and quiet. Comfortable bed, got a good night's sleep.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Linton RediResponse Specialist em 6 de mai. de 2024
Hello Warren,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our cleanliness and comfortable beds were some of the highlights of your visit. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

6/10 - Ok

Tamara

Hospedou-se por 1 diária em abr. de 2024
Resposta de Toni-Ann RediResponse Specialist em 21 de mai. de 2024
Hello Tamara,Thank you for choosing to stay at our RED ROOF INN BIRMINGHAM SOUTH. I appreciate your 3/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Luis

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfecto
Hospedou-se por 1 diária em abr. de 2024
Resposta de Linton RediResponse Specialist em 26 de abr. de 2024
Estimado Luis,Gracias por contarnos sobre su reciente visita a RED ROOF INN BIRMINGHAM SOUTH. Me alegró saber que tuviste una experiencia perfecta. Tenga en cuenta que los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir su experiencia y esperamos verlo en sus futuros viajes.Atentamente,LintonRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Joshua

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I didnt like the the fact that they with drawd my card plenty of times in my face for no readon at all its just awful
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 24 de abr. de 2024
Dear Joshua,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. We do want to apologize for any inconvenience you encountered during your stay.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - Excelente

Calvin

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sashauna RediResponse Specialist em 16 de mai. de 2024
Hello Calvin,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - Excelente

Adeline

Hospedou-se por 1 diária em fev. de 2024
Resposta de Sashauna RediResponse Specialist em 21 de abr. de 2024
Hello Adeline,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - Excelente

Luis

Hospedou-se por 1 diária em abr. de 2024
Resposta de Sashauna RediResponse Specialist em 11 de mai. de 2024
Hello Luis,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - Excelente

Noble

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Linton RediResponse Specialist em 16 de abr. de 2024
Hello Noble,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 - Boa

shasiyasi

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Room is dark, one window facing corridor,cant open very dirty elevator.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Gabrielle RediResponse Specialist em 19 de abr. de 2024
Dear Shasiyasi,Thank you for your review following your stay at Red Roof Inn Birmingham South. While I appreciated your 4/5 score, it was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was dark, the elevator was dirty and the other listed issues hindered your stay, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Excelente

connie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient and recently renovated.
Hospedou-se por 1 diária em abr. de 2024
Resposta de LaTunde RediResponse Specialist em 13 de abr. de 2024
Dear Connie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, it's good to know that you were pleased with the convenience and the recent renovations. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 - Boa

James

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Noise from other people, bugs, something making noise in the ceiling
Hospedou-se por 2 diárias em abr. de 2024
Resposta de LaTunde RediResponse Specialist em 13 de abr. de 2024
Dear James,I appreciate you sharing your feedback following your stay at the RED ROOF INN BIRMINGHAM SOUTH. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - Boa

NICOLA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Noisy AC unit. Otherwise very good.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Linton RediResponse Specialist em 9 de abr. de 2024
Dear Nicola,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to read your stay was very good. However, you mentioned that the AC unit was noisy. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Robert

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I paid $100 per night for a non smoking room that smelt like smoke. They did let us change rooms after the first night but was inconvenient. As we were at desk trying to change rooms I heard front desk clerk quote rooms for $66 a night. Extremely disappointed.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Olivia RediResponse Specialist em 8 de abr. de 2024
Hello Robert, Thank you for taking the time to tell us about your stay at the Red Roof Inn Birmingham South. I am disappointed that your experience did not meet your full expectations, prompting your 2/5 score. The situation you described regarding the odor you encountered along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

2/10 - Terrível

Cydney

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
They didnt give me the right room number and didnt refund my money
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 6 de abr. de 2024
Dear Cydney,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the incorrect room number is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns and your refund request.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - Terrível

Christopher

Viagem de negócios, Viagem com animais de estimação
Pontos negativos: Comodidades e condições e instalações da propriedade
Bed sheets has yellow urine looking stains on them and bathroom was clean. This was the second time I stayed here in 8 months and the nothing is ever clean.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 6 de abr. de 2024
Dear Christopher,Thank you for taking the time to tell us about your stay at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the stained sheets and the uncleanliness of the bathroom is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 - Ok

John, laingsburg

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Linton RediResponse Specialist em 26 de abr. de 2024
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 - Excelente

Noble

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Linton RediResponse Specialist em 3 de abr. de 2024
Dear Noble,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that you had a nice stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Noble

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to stay
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 31 de mar. de 2024
Dear Noble,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

William

Recently renovated. Nice consitiin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 31 de mar. de 2024
Dear William,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN BIRMINGHAM SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the recent renovations. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - Insatisfatória

Nicki

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários
It was extremely noisy! People are rude. Couldn’t sleep and the mattress is uncomfortable. Staff are pleasant.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 26 de mar. de 2024
Thank you for leaving your honest 2/5 rating, Nicki. We would like to express our sincerest apologies for the discomfort you encountered from the mattress and the disturbance from the rude people. This is truly regrettable. Nevertheless, I am happy you had a pleasant encounter with our staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Courtland

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Booking a reservation online was quick and easy, and check-in was a breeze. Staff were friendly and helpful. Definitely would stay again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Linton RediResponse Specialist em 24 de mar. de 2024
Dear Courtland,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was delighted to read that our friendly staff and quick check-in process met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Jean-Martin

Pontos negativos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Linton RediResponse Specialist em 24 de mar. de 2024
Hello Jean-martin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BIRMINGHAM SOUTH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 - Excelente

Noble

Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed my stay it’s a nice quiet place
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Tianna RediResponse Specialist em 17 de mar. de 2024
Dear Noble, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Birmingham South. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Angela

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
The staff were wonderful and helpful. The issue was our room was incredibly dirty. There was grease and food on multiple surfaces (light switches, walls, the remote, etc.). Our sheets were dirty and did not seem to be clean. When we called the front desk they were kind and worked with us to fix the issue with the sheets.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Linton RediResponse Specialist em 16 de mar. de 2024
Dear Angela,Thank you for telling us about your experience with us at RED ROOF INN BIRMINGHAM SOUTH. I was delighted to read that our wonderful and helpful staff met your expectations. However, you indicated that the uncleanliness of the sheets and the other concerns were the hindrances of your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 - Excelente

Jacarah

Hospedou-se por 4 diárias em mar. de 2024
Resposta de Sashauna RediResponse Specialist em 6 de abr. de 2024
Hello Jacarah,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN BIRMINGHAM SOUTH. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - Excelente

Give

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Thanks
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Red Roof Management em 8 de mar. de 2024
Dear Give,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 - Boa

Alexus

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Sashauna RediResponse Specialist em 19 de fev. de 2024
Hello Alexus,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - Insatisfatória

Paul

Viagem com a família
No smart TV. Limited channels. Room was very noisy. You can hear the shower running in the room next door. Window heaters in the room are loud!
Resposta de Oshane RediResponse Specialist em 18 de fev. de 2024
Dear Paul, Thank you for taking the time to tell us about your experience at the RED ROOF INN BIRMINGHAM SOUTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 - Insatisfatória

Maria

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Ok for the money
Had a late check in around 11. The lady at the check out wasnt rude just to the point. Parking is terrible. The room appreared clean but wasnt. The beds were small and uncomfortable. The covers need to be replaced. Barley slept but it served it's purpose for the few hours we were there for a game in town.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Oshane RediResponse Specialist em 18 de fev. de 2024
Dear Maria, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN BIRMINGHAM SOUTH regarding the staff and cleanliness. I do apologize the beds was not up to your standards along with the other issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 - Ok

Vance, Frisco

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sashauna RediResponse Specialist em 17 de fev. de 2024
Hello Vance,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - Boa

Roxanne

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sashauna RediResponse Specialist em 16 de fev. de 2024
Hello Roxanne,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Birmingham South and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 - Ok

Valerie, Good hope

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
For someone with chronic back pain, the bed absolutely killed me. I can barely move after just one night. The mattress was honestly just terrible. The room was very nice and clean, staff was courteous.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Linton RediResponse Specialist em 13 de fev. de 2024
Dear Valerie,Thank you for telling us about your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our courteous staff and clean room met your expectations. However, you indicated that the comfort of your bed was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - Excelente

Pamela M

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sashauna RediResponse Specialist em 7 de fev. de 2024
Hello Pamela,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Birmingham South. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 - Insatisfatória

Dorche

Pontos negativos: Limpeza
There were roaches in my room and the hotel staff was less than accommodating
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sashauna RediResponse Specialist em 6 de fev. de 2024
Dear Dorche,I appreciate you sharing your feedback following your stay at the Red Roof Inn Birmingham South. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the less than accommodating encounter you had with the staff. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - Boa

Tamekia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I enjoyed the stay even added two more days.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Linton RediResponse Specialist em 4 de fev. de 2024
Dear Tamekia,Thank you for telling us about your recent visit at RED ROOF INN BIRMINGHAM SOUTH. I was happy to hear that you enjoyed your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 - Excelente

Corrie

Viagem com a família
The place was clean the room was great roomy !! And the staff were very nice !
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Linton RediResponse Specialist em 3 de fev. de 2024
Dear Corrie,Thank you for sharing your thoughts on your recent visit to RED ROOF INN BIRMINGHAM SOUTH. I was happy to read that our nice staff and clean room met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 - Insatisfatória

Akosua

Viagem com a família
The condition of the property itself is quite appreciable. However on the night we stayed there was this unruly guest that was evidently arguing and talking on top of his voice throughout the night and that took a lot of sleep away from me. I almost called 911 to intervene. It was that bad!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Sashauna RediResponse Specialist em 3 de fev. de 2024
Dear Akosua,Thank you for taking the time to tell us about your stay at the Red Roof Inn Birmingham South. I am happy you were satisfied with the condition of the property. However, the situation you described regarding the noise disturbance you encountered is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist