Fachada

Avaliações de Best Western Gardendale

2.5 out of 5
Best Western Gardendale
842 Thompson St, Gardendale, AL

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 330 de 734 avaliações" "
Nota 8 - Boa. 229 de 734 avaliações" "
Nota 6 - Ok. 97 de 734 avaliações" "
Nota 4 - Insatisfatória. 48 de 734 avaliações" "
Nota 2 - Terrível. 30 de 734 avaliações" "

8,6/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,2/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Brittany

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the breakfast
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Exceeded expectations.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Ruben

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall good stay ..thanks Would stay there again But inside & furniture dated ..
Hospedou-se por 1 diária em mai. de 2024
Resposta de BW Gardendale em 22 de mai. de 2024
Thank you for your feedback and for choosing to stay with us at Best Western Gardendale! We're glad to hear that overall, you had a good experience and that you would consider staying with us again. We take note of your comments regarding the interior and furniture, and we appreciate your honesty. Your input helps us identify areas where we can improve, and we'll certainly take this into consideration as we strive to enhance our guests' experiences. We look forward to the opportunity to welcome you back in the future!

8/10 - Boa

Kannyetta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Justin Patel em 22 de mai. de 2024
Thank you for taking the time to share your feedback about your recent stay at Best Western Gardendale. We greatly appreciate your comments and are pleased to hear about the aspects of your stay that you enjoyed, particularly our breakfast and the friendly service from our team.Your feedback is invaluable to us as it helps us continue to improve our services and provide the best possible experience for our guests. We look forward to welcoming you back in the future and ensuring your next stay is even more enjoyable.Warm regards,

8/10 - Boa

Alicia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Checking in was fast and easy. The staff was very nice and the room was clean.
Hospedou-se por 1 diária em mai. de 2024
Resposta de BW Gardendale em 22 de mai. de 2024
Thank you for sharing your experience with us! We're thrilled to hear that checking in was a breeze and that you found our staff to be friendly. Maintaining a clean and comfortable environment for our guests is always a top priority, so it's wonderful to know that your room met your expectations. We appreciate your feedback and hope to welcome you back to Best Western Gardendale soon!

10/10 - Excelente

Michael, Glenview

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em mai. de 2024
Resposta de Justin Patel em 22 de mai. de 2024
Thank you for your wonderful review and for choosing Best Western Gardendale. We are delighted to hear that you had a great stay with us. Your kind words are truly appreciated and motivate our team to continue providing exceptional service.We look forward to welcoming you back soon for another enjoyable stay.Warm regards,

8/10 - Boa

Vincenzo, Calgary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close enough location to surrounding tourist sites.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Justin Patel em 22 de mai. de 2024
Thank you for your fantastic review and for choosing Best Western Gardendale. We are thrilled to hear that you had a great stay and found our location convenient for visiting the surrounding tourist sites. Your positive feedback is greatly appreciated and motivates our team to continue providing exceptional service.We look forward to welcoming you back soon for another enjoyable stay.Warm regards,

6/10 - Ok

George

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Steven, Ocala

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, comfortable beds, quiet. Good breakfast.
Hospedou-se por 3 diárias em mai. de 2024

6/10 - Ok

Kimberly

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Our room smelled dirty like dirty carpet moldy smell around sink.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de BW Gardendale em 6 de mai. de 2024
Dear Kimberly, Dear [Reviewer],Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your recent experience at our Best Western Gardendale Motel. Please accept our sincerest apologies for any inconvenience caused by the unpleasant odor in your room.Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we are investigating the issue with our housekeeping team to ensure that proper measures are taken to address and rectify any cleanliness concerns promptly.We genuinely appreciate your valuable feedback as it helps us to identify areas for improvement and to uphold the high standards that we strive for. We hope for the opportunity to welcome you back in the future and provide you with a much more enjoyable stay.

10/10 - Excelente

Joesph

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lobby clean rooms clean good a/c
Hospedou-se por 1 diária em mai. de 2024
Resposta de BW gardendale em 6 de mai. de 2024
Dear JosephThank you for taking the time to share your feedback following your recent stay at our Best Western Gardendale Motel. We're delighted to hear that you found our lobby and rooms to be clean, and that the air conditioning met your expectations.Maintaining a comfortable and welcoming environment for our guests is a top priority for us, and we're thrilled that we were able to deliver on that promise during your visit. Your kind words about our cleanliness and the effectiveness of our air conditioning system truly mean a lot to us.We greatly appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.

10/10 - Excelente

Pharrell

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super polite staff with very clean rooms.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Barbara

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Kristyne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy on and off to freeway. Food close by.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Nick

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
This was without a doubt one of the worst experiences I’ve ever had in a hotel. The hotel reeked of weed and cheap cologne/ perfume. The air conditioner didn’t work and was hot in the room. The pullout couch bed was broken and without sheets or blankets.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Justin Patel em 17 de abr. de 2024
I'm genuinely sorry to learn about your disappointing stay at Best Western Gardendale. Your experience falls far below the standards we strive to maintain. We deeply regret that you encountered issues with the odor, air conditioning, and the condition of the pullout couch bed. Your feedback is invaluable, and we are taking immediate steps to rectify these shortcomings and prevent them from recurring in the future. Please accept our sincere apologies, and we hope for the chance to make it up to you on your next visit. If there's anything we can do to further address your concerns, please feel free to contact us directly.

8/10 - Boa

Norman

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

6/10 - Ok

Allena

Viagem com a família
Pontos negativos: Comodidades
I was greeted by an unfriendly man who scolded me for booking a handicapped room online. I told him it was an accident, i used expedia and just chose the first and cheapest room available. The rooms were kind of dingy and there were pieces of door hinges (a cap and some kind of spring) on the floor. One of the locking mechanisms was also broken. The breakfast was pretty good, but i would not stay here again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de BW Gardendale em 6 de mai. de 2024
Dear AllenaThank you for sharing your feedback about your recent stay at our Best Western Gardendale Motel. We sincerely apologize for the issues you encountered during your visit and appreciate you bringing them to our attention.We're sorry to hear about your experience with the check-in process. Providing a warm and welcoming atmosphere is important to us, and we regret that this was not reflected in your interaction with our staff member. We will address this matter internally to ensure that all of our guests receive the courteous and professional service they deserve.We're also disappointed to learn about the condition of your room. Maintaining a clean and comfortable environment is a top priority for us, and we apologize for any inconvenience caused by the presence of door hinge pieces and the broken locking mechanism. Rest assured, we are taking steps to address these maintenance issues promptly to prevent similar occurrences in the future.On a positive note, we're glad to hear that you enjoyed our breakfast offerings. Providing a satisfying start to your day is important to us, and we appreciate your feedback in this regard.We understand your decision not to stay with us again, but we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If you ever decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your stay is nothing short of exceptional.Thank you again for your feedback, and we hope to have the chance to exceed your expectations on a future visit.

6/10 - Ok

Shantae

Viagem com família e crianças pequenas
Breakfast could have been better
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Amanda

Viagem com a família, Viagem com família e crianças pequenas
This property was exceptionally clean and actually had a good fresh smell when walking in. Front desk staff was super friendly, nice, and helpful.
Hospedou-se por 1 diária em mar. de 2024
Resposta de BW Gardendale em 6 de mai. de 2024
Dear Amanda,Thank you for taking the time to share your positive experience at our Best Western Gardendale Motel! We're thrilled to hear that you found our property exceptionally clean and welcoming.Maintaining a clean and fresh environment is a top priority for us, and we're delighted that you noticed and appreciated our efforts in this regard. We take great pride in providing a comfortable and inviting atmosphere for all of our guests.It's also wonderful to hear that our front desk staff made a positive impression on you. Providing friendly and helpful service is something we strive for, and we're delighted that they were able to enhance your overall experience with us.We truly appreciate your kind words and support, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.

10/10 - Excelente

Jill

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Robert

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

JEREMY, WILLIAMSPORT

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Great place to stop on our trip to Florida. It was clean and staff was friendly. The room wasn't the best. TV didn't work and you could see daylight all around the door. The elevator is very slow and got stuck a few times. It was fine for what we needed but if I was staying longer I would find someplace else
Hospedou-se por 1 diária em mar. de 2024
Resposta de BWGardendale em 6 de mai. de 2024
Dear JeremyThank you for taking the time to share your feedback about your recent stop at our Best Western Gardendale Motel during your trip to Florida. We're glad to hear that you found our property to be clean and our staff friendly.However, we apologize for the issues you encountered with your room and the elevator. It's disappointing to hear that the TV didn't work properly and that there were issues with the door and the elevator. Providing a comfortable and hassle-free experience for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard.We appreciate your understanding and patience during your stay, and we apologize for any inconvenience these issues may have caused. Your feedback is invaluable to us, and we will address these concerns with our team to ensure that improvements are made.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you decide to give us another chance, please don't hesitate to reach out to us directly so that we can ensure your next visit is nothing short of exceptional.

8/10 - Boa

Bill

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

Connie

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Dated, but fairly clean. Comfortable bed. Breakfast food left a lot to be desired. Will not stay again.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Tammy S

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked that it was clean and close to restaurants
Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

James

Viagem de negócios
Pontos positivos: Limpeza e comodidades
It was fine. The usual occasional ladybug that's pretty common in that area. I was in late and out early. At check- in the guy was pretty nice but honestly, if a guy is checking in after 9 pm he's probably not looking for a long conversation. I just wanted to go to get some sleep. Not complaining, it's just a "read the room" opportunity. If you're pulling a trailer or in a big truck like I was, know that the place is at the top of a substantial hill. It wasn't a problem for me but if you're barely getting around or it's slick out, you might not make it.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Richard, Hudson

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

Heather

Pontos positivos: Limpeza e serviço e funcionários
Worked for a place to sleep. Bathrooms are clean, very thin walls, mattresses and pillows super uncomfortable, and smells musty.
Hospedou-se por 5 diárias em fev. de 2024

10/10 - Excelente

Cindy

Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Cristin

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The elevator was broken and the fridge in our room was broken. Also the heat didn’t work.
Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Valentino

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I end up getting charged 2x and waiting on my refund
Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

DAWN

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

Teresa

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

Viajante verificado

Pontos negativos: Serviço e funcionários
Be aware before you book.
Experience was very unprofessional/Concerning. there is a huge message when making the reservations that your card want be charged before arriving; That was not my case. I received an alert that my CC had been charged for the full amt of the room. I called my CC company I advised them that I didn't give this permission, when i arrived the lady was not very knowledgeable as to what to do when something like this happens mind you she knew who i was based off giving her my name she had just reviewed her system and it had me down as paid I stated to her that No the payment was not authorized and infact ive canceled the card due to there deceptive practices to charge my card before arrival and that i would pay with another CC card. she had to call the manager/owner to see if she could move forward with the reservations he told her No because I called my Ccd company and canceled the card due to this activity in which I never approved. Because I questioned thier actions i was not allowed to stay which was best given the service received; we were able to secure a better location with years of experience and several locations.when I've stayed here in the 2023 I never authorized permission to process my card through there other business(which is a Jewelry business-I reported to my bank) these businesses are using other business possibly overseas to take your payment. I was told by the young female that they were no longer using that company to process the transactions. Be-aware!!!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bianca em 9 de fev. de 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - Excelente

David

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Staff was very friendly and helpful.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Shellie

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Secluded
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Donald

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Miranda

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Gene

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay
Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

Robert

Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

John

Viagem com a família
Pontos negativos: Serviço e funcionários
Complete RipOff This hotel charged us twice and refused to refund the money. The manager of the hotel was always unavailable and would not return phone calls.
Resposta de Justin Patel em 17 de jan. de 2024
We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We understand that being charged twice and facing difficulty in reaching the manager is unacceptable, and we genuinely regret any frustration this may have caused.Please rest assured that we take this matter seriously, and we are actively investigating the issue to rectify the billing error. We see that your reservation was booked thru Expedia and was a hotel collect reservation, per our policy we were unable to collect full amount on the card provided during reservation booking so we had to 2nd night stay on another card. The total charge of 261.60 was processed on you card. Once again, we apologize for the inconvenience you faced, and we appreciate your patience and understanding as we work to resolve this matter promptly. If you have any further concerns or questions, please feel free to reach out to us directly.Thank you for bringing this to our attention.

6/10 - Ok

Etta

Don't Pay Twice/Compare Rates Hotel.com vs Hotel
Overall everything was good. At check-in I was asked to show my card ( payment method) which the guy swiped causing me to pay twice. My reservation was prepaid through Hotels.com so I didn't understand his reason for swiping the card again. At this time the refund has not been refunded. And per the front desk wokers refunds take 24 hours. Again I still have not received my refund. The location was a plus, the room was clean, the bed was comfy, and the breakfast was "not my preference". I would stay here again. The rate was actually cheaper ($40) if I would have book directly with the hotel.
Hospedou-se por 2 diárias em dez. de 2023

8/10 - Boa

Roblynn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very nice.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Justin Patel em 17 de jan. de 2024
Thank you for taking the time to share your positive feedback regarding our staff. We are delighted to hear that you had a positive experience with our team during your stay. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our staff's efforts.We hope that despite the challenges you faced, the genuine kindness and helpfulness of our team members made a positive impact on your overall impression of our hotel. Your kind words will be shared with our staff to motivate and inspire them to continue delivering exceptional service.If there is anything else you would like to share or if you have any further feedback, please don't hesitate to reach out. We value your input and look forward to the opportunity to welcome you back for an improved experience in the future.Thank you for choosing our hotel, and we appreciate your understanding.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Scott

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

David

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Quite friendly motel
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Julie

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Very good stay excellent staff
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Amanda

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

4/10 - Insatisfatória

JUDITH

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
No water pressure in shower Terrible 😞! bed very uncomfortable room 104
Hospedou-se por 1 diária em nov. de 2023