6/10
Overall, we are impressed with the location and cleanliness of this property. We enjoyed our short stay in Biloxi at this property. The booking process was easy, but SHEESH check-in was a nightmare. We arrived at the property right at 3pm so we assumed we could enter. We entered the door code, which worked, but the room had linens strewn across the couch and it was not ready. We returned to our vehicle with our bags and messaged the property manager. The cleaning service was in the room and told us that she was not told anyone would be in the unit so it was not ready. We had to call the property manger who told us unfortunately the room was not ready (which we could obviously see). We planned our arrival for 3pm which gave plenty of time for us to prepare for our evening event. We left and asked for notification when the property would be available and no one contacted us. We arrived back at 4pm (cutting it close for our plans) and found the unit available. We were very frustrated and disappointed with the poor communication between the property manager and the cleaning service and us. The automated door lock is very frustrating and does not work sometimes (upon lock and unlock). The bath showed provided shampoo/conditioner/body wash but that was not provided and we planned on using those provisions so we were without all 3. The unit otherwise was exactly as pictured. It was very clean and comfortable. It was close to everything we wanted to do and very close to the beach.
Tony M.
Hospedou-se por 2 diárias em mai. de 2025