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Avaliações de the Jersey Arms Hotel

3.5 out of 5
the Jersey Arms Hotel
Ardley Rd, Bicester, England

Avaliações

6,0
Nota 10 - Excelente. 19 de 101 avaliações" "
Nota 8 - Boa. 24 de 101 avaliações" "
Nota 6 - Ok. 14 de 101 avaliações" "
Nota 4 - Insatisfatória. 19 de 101 avaliações" "
Nota 2 - Terrível. 25 de 101 avaliações" "

6,2/10

Limpeza

6,4/10

Serviço e funcionários

5,8/10

Comodidades

5,6/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Susan

Viagem em grupo
Pontos positivos: Serviço e funcionários
Lovely room, comfy bed and lovely staff. The pub is no longer open so no food or drink available. Communal areas a bit tired, but lovely dining room for continental breakfast. I took a picnic that I had in the lovely courtyard at I read from reviews the pub part is shut. Very handy for motorways and Bicester Shopping Village.
Hospedou-se por 1 diária em mai. de 2024
Resposta de The Jersey Arms em 27 de mai. de 2024
Respected Guest! We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, It was a privilege having you and we look forward to serving you again soon. We are thrilled to hear that you loved your experience with us.Thank you for taking the time to leave us a review. Regards

2/10 - Terrível

Bradley

Hospedou-se por 1 diária em mai. de 2024
Resposta de The Jersey Arms em 27 de mai. de 2024
Dear Guest:Thanks for your rating. We are trying our best.Regards

2/10 - Terrível

Vivian Obiageli

Pontos negativos: Limpeza e condições e instalações da propriedade
Not qualified as a hotel
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Tina

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024

2/10 - Terrível

martin

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Shoddy hotel
On arrival informed no food facilities and that’s not on the web site, breakfast not served till 08:00 continetal only Room dirty, shower piss poor, toilet won’t flush more than once in 30 mins, heating does not work and has to Ask for a heater, Fire alywent off twice due to other guests smoking and nothing said to them , talking by owners out side window at 23.20 ans told To go way Overall a poor experience and one I will not return to EVER
Hospedou-se por 1 diária em fev. de 2024
Resposta de The Jersey Arms em 26 de mai. de 2024
Dear Guest: We are astonished by reading such kind of false allegations from your side. As there is no reality in your this review. Regards

2/10 - Terrível

Alan

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dirty, cold and moldy
Dirty, cold and moldy plus not a proper continental breakfast. No worth the money charged. Interestingly there is no evening meal servic., So we had to look elsewhere for dinner The Barley and Mow provided home cooked pub meals and advised us that on average they receive three complaints week from people staying at the Jersey Arms Hotel. It says it all! At breakfast you can see you own breath as the heating isn't on. What a feature. The bath mat was disintegrating and shower curtain was moldy as well. See photos.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Marlene

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Helpful to have assistance with the luggage
Hospedou-se por 2 diárias em jan. de 2024

4/10 - Insatisfatória

Andy

Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

James

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

kimberley

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

2/10 - Terrível

Dawn

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Firstly, the signage to get into the hotel was very poor and the parking was very difficult to find as no lights. The accommodation looked okay on first glance but it was very cold and even though we turned the radiators up high, it did not make any difference. The bed was fairly comfortable but the quilt was thin and as it was very cold in the room, it was a very uncomfortable nights sleep. There was no hot water so we did not bother with a shower. Also around 3am, you could very clearly hear noises in the room above us, with someone going to the toilet, the chain being flushed and then continuous walking on creaking floorboards. So fully awake from 3am!!. The carpet was very dirty and did not look like it had been hoovered and the bathroom had a large hole in the ceiling so unsure how safe this was. We decided to leave the accommodation about 4.30am and make our way home as we wanted to get back home. I cannot recommend this hotel
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Simon

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Fantastic Hotel with Excellent Service
Fantastic Hotel in 17th Century Inn. Very Good Rooms, Good Facilities, Excellent Service, Great Breakfast.
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Chris

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Unpleasant venue. Not worth the money.
Hospedou-se por 2 diárias em set. de 2023

6/10 - Ok

Frank

Meget gammelt , lå lige ud til en meget trafikerede vej og ingen lys på parkeringspladsen
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Marta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent value for money at a beautiful countryside location, with easy parking. Room was clean, bed was comfi, and the shower worked really well. Breakfast was complimentary, with a variety of toasts, butter, jams, cheese, cereals, fruit, fresh juices and muffins. Both the receptionist and the other gentleman were really lovely and helpful. We arrived very early at the accommodation and the receptionist very kindly let us have the room early, so that we could get changed for our event. Very pleased.
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

yim ching

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Clean, reasonable price, 10 mins drive to Bicester
Clean and Classic decor hotel.
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Stacy

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Cheap and cheerful. Very soft bed. Road outside a tad noisy first thing in the morning but fine at night. Could be improved with some minor DIY in places. But would happily stay again.
Hospedou-se por 1 diária em out. de 2023

6/10 - Ok

Hannah

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023

8/10 - Boa

Deborah

Viagem com a família
On arrival ... we arrived quite late.. reception took us to our accommodation on request.. it was very dark and all he seemed to be interested in was having a cigarette. Room was of good standard in cleanliness and decor and lovely and warm. I would recommend again as it was good value for money, but left very early in the morning and was unable to have a wash as water was not warm
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Jenna

Hospedou-se por 1 diária em out. de 2023

6/10 - Ok

Sandra

Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Courtney

Pontos negativos: Condições e instalações da propriedade
There was no one there to greet us when we arrived and was stood waiting for 5 minutes before someone came. There was no tv remote which we had to ask for. The bathroom had a awful smell of drainage. The smell was that strong it started coming into the room even with the door closed.
Hospedou-se por 1 diária em out. de 2023

6/10 - Ok

TERENCE

Viagem de negócios
Pontos positivos: Serviço e funcionários
The property needs some additional TLC as well as cleaning in places, staff were helpful however there was a damp, permeating feel and smell to the room. Overall not horrendous just requires work.
Hospedou-se por 2 diárias em out. de 2023

4/10 - Insatisfatória

Matthew

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very pretty... then you look closer
At a glance, it's a pretty, if slightly run down, hotel. However, look closer and the issues become more obvious. The plugs were coming away from the wall. A pile of screws and a craft knife in the corner. Mould on the shower curtain. Toilet seat not actually attached. The fire alarm went off at 6am, but no staff could be found to marshal anyone - everyone that was standing in the garden, just went back in.
Plug not actually attached to the wall.
Toilet seat not attached.
Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Alice

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check-in was quick, from what I understand there's only one person that is running the whole thing. Wasn't the friendliest but what to expect when he's the only one doing everything. The room smelt musty, and used shower gel bottles were left on our shower from the previous person staying in there. Didn't use the kettle or the cups as they didn't look like they were cleaned properly. The room overall could do with some TLC, looks nothing like the photos on the website. The plus is the location of the hotel, it's 30 minutes from Oxford town centre, 15 minutes to Blenheim Palace and only 7 minutes to Bicester Village. Oh, and the fire alarm went off at 5:59 one morning and we were all left out in the courtyard with no information. It then continued to go off most of the day. Thankfully we were heading out as I would have gone crazy. I feel that the rooms could do with a mini-fridge and an update. The lack of care is letting the place down.
Hospedou-se por 3 diárias em out. de 2023

2/10 - Terrível

Leanne

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I don't know where to start with this hotel. I booked for 2 nights but stayed for only 1 and that was because it was late and I couldn't not get another hotel in the area. From dirty unhygienic rooms, being bitten by either fleas or bedbugs, smell of weed, extremely noisy and more to list we was moved eventually from one room to another which was no better, still dirty, a dangerous bath/shower as it was higher then normal with no hand rail, uneven slippery floor and they have a sign requesting you use the bath/shower with the window open. Numerous complaints, linen room which was outside in the garden had the window open all night and a rat came out from the duvets near the window in the morning. Only 1 young staff member around and they conviently couldn't not get hold of the manager so I could get a refund. I waited for 3 hours early that morning to get hold of the manager who at 8am was apparently already in a meeting about the complaints about the hotel. I complained at 7am and it was around 5pm when another young member of staff finally issued me a refund. The manager still refusing to answer my calls about thier unhygienic hotel and member of staff at the hotel just uncaring about wasting my time and only issued my refund as I'm not from the UK and had a plane to catch the following morning. Would I recommend them, NO!!
Hospedou-se por 2 diárias em set. de 2023

2/10 - Terrível

Lauren

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We arrived at the 3pm check in time to be greeted by all the staff sitting around having something to eat. We were then told our room was not ready and to come back in an hour. When we came back there was noone to be seen at reception and we waited a good ten minutes until we saw anyone to ask. The only positives i can say about the room is it was large, clean and the bed was not uncomfortable. The rest was awful. The wardrobe was literally falling to bits, there were holes in the wall. The place was in complete disprepair. In the evening we went down to the bar for a drink and we were met by the staff sitting around drinking beer and then given a selection of about 2 cans of soft drink and told "the company arent supplying us with drinks anymore" so we paid £5 for 2 cans of diet coke and sat in the courtyard area. We then went back up to the room to sleep and had the worst nights sleep ever. The road noise was disturbing and inside the room you could hear every single noise in the hotel including presumably the staff (as we saw no other guests) making considerable noise until 3:30am! Would not stay here again and would definitely not recommend!!!
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Tom

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Ok stay
The young man at check in kept his AirPods in, was very poor customer service. The room was good however it had poor lighting so you could only get one side of the room lit up.
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Andrew

Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Steve

Viagem de negócios
Pontos negativos: Serviço e funcionários
Terrible
Poor check in, guy on counter not interested, no milk or tea bags in room, stated breakfast started at 7am, got there at 7.15, room in darkness, nothing laid out, not even coffee, no one anywhere to be found, couldn't check out properly and get VAT receipt...wouldnt stay here again
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Catherine

Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Spencer

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worst hotel I’ve ever stayed at
Worst hotel I’ve ever stayed at. The person on reception had zero customer service skills. Made no effort to make us feel welcome. Wouldn’t show any flexibility. Breakfast ended at 9.30 on a Sunday and was only continental anyway. Looked awful. Door knocked literally at 11am saying it was check out. The bathroom had empty bottles of shower gel, soap etc. The room had damp on the walls and the beds were cheap and uncomfortable. My advice, pay the extra money and stay at the Premier Inn down the road. That’s what I’ll be doing next time.
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Paul

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Viajante verificado

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
STAY SOMEWHERE ELSE!
Do yourself a favour and stay elsewhere,had the misfortune of staying here while working in the area,I don’t know what’s going on with the running of this place but the customer service is beyond bad,dare to ask anything and your snarled at by the gang of youths that seem to be running the place and if your unlucky enough to be staying in the main building then don’t expect much sleep as the staff spend the night running around slamming doors with no regard for any guests ,take no notice of the reviews saying this place is great as it’s on my list of places never to stay again
Hospedou-se por 3 diárias em set. de 2023

6/10 - Ok

Viola

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Geoff

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Ashok

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good property
Hospedou-se por 1 diária em jul. de 2023

8/10 - Boa

Ashok

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good property
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Sophia

Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Paul

Pontos positivos: Limpeza
OK for a stopover
OK for our one-night stopover. The room was clean, adequate and comfortable but in need of a bit of TLC. We had to ask for an extra light as it was quite dim! The TV remote was missing. The one member of staff we saw was helpful and friendly, but seemed rushed off his feet.
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Fiona

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The lock out !!😳
Lovely hotel , lad on reception working solo as all staff off sick . Really great lad but having to do everything !!! booked in at 3 pm arrived at 5pm room not ready went away to eat . Back at 8:30 pm room ready . Got locked out of room door slammed on myself and teen son ended up in court yard at 11pm , in PJs . No one on reception had to knock on a few doors !! Thank god Recas had not left for the evening!! No poster on reception who to call in emergency no precision in place if guests locked out . Thank you Recas for still being on site great lad !!! Poor managers look after your staff and guests Lovely room will stay again but be vigilant of door slamming !!
Careers day with my teen son
Oxford airport
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Nikki

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
There were three meals advertised for the property and there was barely an acceptable breakfast; there was no lunch and no supper. The ground was so uneven that I felt wobbly going around the bedroom, to the bathroom and back again. There is no opportunity for food delivery - and there is no food on site. The rooms have no fridge to store your own food. The windows are so old that they creak even when closed. one of the windows did not have a blind to keep out the light at night-time. The hottest setting of the shower was barely 'hot' and there is no privacy as we are asked to keep the windows open throughout the shower, and the windows lead onto a road where the many high vehincles I saw driving by could see inside. The walls are paper thin and the other residents were constantly banging their doors throughout the evening. After the shower, the door is requested to remain shut and the windows open, for at least 15 minutes, so as not to set off the fire alarm?!?! Say what? The bed was nice, and there was a tiny kettle for one cup of tea or coffee at a time. All in all, a noisy, disappointing experience where I had to bring my own non-perishable food, or drive out to buy food. I suggest you give this one a miss.
Hospedou-se por 4 diárias em ago. de 2023

8/10 - Boa

Sandra

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Jersey Arms
A comfortable and well equipped room. Staff were very friendly and helpful.
Hospedou-se por 2 diárias em ago. de 2023

2/10 - Terrível

Abdul

Pontos negativos: Serviço e funcionários
First surprise i got when i had to take shower after 4 hour journey and hot water want working. I asked person duety ,insted of providing or doing arrangement for hot water staff on duety offered my drink which is ridiculous . Staff was very inexperienced and not profashonal. Had some dust mitts and awakenin middle of the night due to irrtation on legs. Probably beds and room need to spray some anti insect spray.
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Ella

Pontos positivos: Limpeza e conforto do quarto
Really great stay, room is lovely and clean. Bathroom a little disappointing but clean. Reception does not give an accurate representation of hotel.
Hospedou-se por 1 diária em ago. de 2023

4/10 - Insatisfatória

Simon

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Desperately in need of an update and refurbishment
Hospedou-se por 2 diárias em jul. de 2023

4/10 - Insatisfatória

Ivor

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
The hotel is in a very nice place but the hotel needs some work done. Outside our door was a lot of rubbish, the room was in need of some repair and the bathroom was in a terrible state.
Hospedou-se por 1 diária em jul. de 2023

4/10 - Insatisfatória

Tracy

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff were understaffed. Extremely courteous and helpful. No chef, so no food. Limited time bar open, although advertising in the room12-11staff could not clean rooms, and check people let alone do the bar
Hospedou-se por 2 diárias em jul. de 2023

2/10 - Terrível

Daisy

Hospedou-se por 1 diária em jul. de 2023