8/10 - Boa
Viajante verificado
16 de ago. de 2025
We arrived minutes before the 4:00pm check-in time, but upon parking, the cleaning person arrived one minute after we pulled up. We spoke with her and she said she still needed to clean the house and would do her best to be done in an hour to an hour and a half. We were very disappointed. Just arriving from a 6 hour drive, with 3 young children, cold and frozen food, and ready to unpack and relax and told we could not yet enter the vacation home was very frustrating. The cleaner graciously let us store our cold and frozen food in the fridge and freezer and I gave her permission to pull it out and clean the fridge. My elderly parents were also on their way and I needed to communicate to them that the house was not ready. This is not what we expected based on other reviews. When we did arrive back at 5:20, the cleaners were just leaving and upon entering, there were still obvious smears on the kitchen counter, dining room table, and a dirty kitchen floor that appeared black when I wiped it with a Clorox wipe. There was also garbage on the master bathroom floor and the master bedroom pillows smelled of human sweat and coffee like they had not been laundered. We also noticed that the blinds were covered with dust. The host refunded the cleaning fee for us but we were still disappointed in the state of the overall cleanliness of the home. Our stay was nice and we enjoyed the fully stocked kitchen a part from there being only one kitchen towel available.
Viajante verificado
Hospedou-se por 5 diárias em ago. de 2025