Piscina externa, guarda-sóis

Avaliações de Mac Puerto Marina Benalmadena

4 out of 5
Mac Puerto Marina Benalmadena
Avenida del Puerto Deportivo, s/n, Benalmádena, Malaga

Avaliações

8,8

Excelente

Nota 10 - Excelente. 381 de 783 avaliações" "
Nota 8 - Boa. 335 de 783 avaliações" "
Nota 6 - Ok. 60 de 783 avaliações" "
Nota 4 - Insatisfatória. 3 de 783 avaliações" "
Nota 2 - Terrível. 4 de 783 avaliações" "

9,4/10

Limpeza

9,2/10

Serviço e funcionários

8,8/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Rogerio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Experiência ótima. Recomendo.
Experiência ótima. Recomendo. Principalmente para famílias.
Hospedou-se por 5 diárias em ago. de 2021

6/10 - Ok

Wilson, Sevilha

Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
Estada ruim!
Estada muito ruim, não vale o preço cobrado. Salva-se o pessoal de atendimento no restaurante, cujos são muito solícitos e simpáticos.

6/10 - Ok

Monica, São Paulo

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Bom hotel
Quarto não reformado, roupa de cá e toalhas não estavam em bom estado. Café daanhã ok, staff muito atencioso.

10/10 - Excelente

TOM

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location, friendly staff and very clean. Breakfast was fantastic
Hospedou-se por 5 diárias em mai. de 2024

8/10 - Boa

Jackie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We loved this Andulucian Style Hotel with a lovely courtyard outside the restaurant where we had breakfast in the mornings! The Hotel is situated beside the Marina with easy walking access along the promenade to Torremolinos and Benalmádena Lovely beaches and restaurants near by
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Rosa Doblas, Deputy Manager em 8 de mai. de 2024
Dear Jackie,Thank you for your review! We're delighted to hear that you enjoyed our Andalusian-style hotel and the charming courtyard outside the restaurant for breakfast. It's wonderful that you appreciated our convenient location near the Marina and the easy access to Torremolinos and Benalmádena and the rest of Costa del Sol. We hope to welcome you back soon!Best regards,

10/10 - Excelente

Gillian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was lovely. Spotless. Rooms cleaned everyday. Food was amazing
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Rosa Doblas, Deputy Manager em 3 de mai. de 2024
Dear Gillian, Thank you for your kind review and for your fantastic comments.We are glad that your stay was so positive and we look forward to welcoming you again on your next visit to Benalmádena.Best regards,

8/10 - Boa

Angelika

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice and peaceful stay. Nice and helpful staff with the included dinners have a dufferent theme every night. Note that the beds are hard.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Rosa Doblas, Deputy Manager em 21 de abr. de 2024
Dear Angelika,Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed a nice and peaceful stay at our hotel and that you found our staff helpful.We appreciate your feedback regarding the themed dinners and are pleased to know that you enjoyed the variety. However, we apologize if you found the beds to be too hard. Your comfort is important to us, and we will take your feedback into consideration to improve our guests' overall experience.We hope to welcome you back for another pleasant stay in the future.Best regards,

8/10 - Boa

Barry

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
No usb port in room. Coffee machines not refilled quickly enough
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Rosa Doblas, Deputy Manager em 21 de abr. de 2024
Dear Barry,Thank you for sharing your feedback with us. We appreciate your positive review and are glad to hear that you enjoyed your stay overall.Please know that your comments have been noted, and we will work to address these issues promptly.In the future, if you encounter any concerns during your stay, please do not hesitate to contact our 24-hour reception, and we will do our best to resolve them as quickly as possible.We hope to have the opportunity to welcome you back for an even better experience.Best regards,

10/10 - Excelente

Charles

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Rosa Doblas, Deputy Manager em 21 de abr. de 2024
Thank you for your review and rating Charles!We look forward to your return.Best regards,

8/10 - Boa

Peter Lennart, Örebro

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
We have stayed here every spring since 2019 and like the location but the accommodation is not the most state-of-the-art and feels a little dated compared to some other hotels and we know it (but why bathtub?) but we still like it. Little surprising is that the standard in the restaurant has become mediocre this year compared to previously superb. The food is still good, but in previous years, for example, there has been more fish as a choice. The feeling is that the alternatives are a lot of pork dishes
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Rosa Doblas, Deputy Manager em 21 de abr. de 2024
Dear Mr. Lennart,Thank you for your continued loyalty and for sharing your feedback with us. We appreciate your kind words about our location. Regarding the accommodation, we understand your concerns and are continuously exploring ways to enhance and modernize our facilities while preserving certain traditional aspects.We apologize for any disappointment regarding the standard of the restaurant this year. Rest assured, your feedback has been noted, and we will review our menu options to ensure a wider variety.Thank you once again for your valuable feedback, and we look forward to welcoming you back on your next visit.Best regards,

10/10 - Excelente

Gerard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Rosa Doblas, Deputy Manager em 1 de abr. de 2024
Thank you for the great rating you gave us after your recent stay Gerard!We are very pleased that you had an enjoyable time at Mac Puerto Marina and we look forward to many more years of sharing special moments together!Best regards,

10/10 - Excelente

Richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really good food for a buffet. One highlight was smoked salmon and asparagus but there were many more. Even the breakfast included crispy bacon and English sausages, along with four types of eggs! (Incidentally, free Cava at 8AM?!) The staff are all excellent at what they do and friendly too. Be aware than much of the clientele are German, but there are Dutch and UK people as well as Spanish. The age group is generally over 70 with entertainment to match, so a chachacha or even a line dance would be much more likely than punching the air or throwing some shapes. Nonetheless, if you’re fine with that, this is a fine choice for a few days near the marina.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Rosa Doblas, Deputy Manager em 13 de mar. de 2024
Dear Richard,Thank you so much for your fantastic review! We're delighted to hear that you enjoyed our buffet offerings. We're glad you found our breakfast options to your liking, including the crispy bacon, English sausages, and variety of eggs. And yes, we do offer complimentary Cava at 8 AM!!We're thrilled that you found our valued staff excellent and friendly. We welcome guests from various nationalities and age groups, and we're pleased to provide entertainment suitable for all preferences.Thank you for choosing us for your stay near the marina. We hope to welcome you back for another enjoyable experience soon!Best regards,

10/10 - Excelente

José Maria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo excelente,volveremos air y lo recomiendo
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Rosa Doblas, Deputy Manager em 10 de mar. de 2024
Querido Jose Maria, Gracias por su magnífica reseña y por los comentarios tan positivos que nos deja. Noa encanta saber que disfrutó de unos días de descanso y relax bien merecidos junto al mar.Esperamos poder recibirle de nuevo muy pronto.Reciba un afectuoso saludo de todo el equipo MAC.

10/10 - Excelente

Graham

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is the 4th time in 2 years we have stayed here. It is positioned right on the beach so lovely and flat for walking. The staff are superb and everyone who goes loves Billy in the restaurant. A real character.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Rosa Doblas, Deputy Manager em 28 de fev. de 2024
Dear Graham,We want to thank you very much for your very positive review and for the wonderful comments you dedicate to our hotel and especially to our staff. Billy is undoubtedly one of our greatest assets, as well as very approachable and fun! We hope to welcome you again very soon for a fifth visit. Please do not hesitate to contact us if you have any questions or needs.Warmest regards,

10/10 - Excelente

Jan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super fint hotel luksus morgenmad
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Rosa Doblas, Deputy Manager em 27 de fev. de 2024
Mange tak for din anmeldelse Jan! Vi er glade for, at du nød dit ophold hos os, og at du fandt morgenmaden og hotellet generelt særligt godt.Vi ser frem til din tilbagevenden!Med venlig hilsen,

10/10 - Excelente

Ilkka

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Renovation ongoing at Reception making some noise and space restrictions. Otherwise excellent.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Rosa Doblas, Deputy Manager em 18 de fev. de 2024
Dear Ilkka, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement.Looking forward to welcome you back with our best smile for another great stay under the sun :)Best regards,

8/10 - Boa

Henri

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Aika meluisa, kun kaikki pinnat ovat kiveä. Vähän jo remontoinnin tarpeessa monelta osin ja hotellin aulaa juuri remontoitiinkin. Spa-osasto oli parasta, sekä puitteiltaan että asiakaspalvelultaan. Sen sijaan kuntosali oli onneton. Sijainti on erinomainen. Eläkeläisten suosikkipaikka.
Hospedou-se por 6 diárias em jan. de 2024

10/10 - Excelente

Diane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Daily evening entertainment was great especially as we went early Feb. Good choice of food in dining room. Staff very helpful and friendly. Room and bed were very comfortable. Only downfall was tea/coffee facilities not replenished fully every day with not enough milk left.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Rosa Doblas, Deputy Manager em 12 de fev. de 2024
Thank you for your wonderful review, Diane! We're delighted you enjoyed the evening entertainment and the dining options during your stay. We apologize for the oversight regarding the replenishment of tea/coffee facilities. Please note for your next visit, you can call our reception 24/7, and we'll ensure you have enough supplies. We look forward to welcoming you back soon!best regards

10/10 - Excelente

Roberto

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dans l'ensemble, tout était parfait, juste une remarque pour les clés des chambres et du coffre! En 2024, il serait temps de passer au cartes magnétiques. Envo
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Rosa Doblas, Deputy Manager em 19 de jan. de 2024
Merci pour votre excellente critique. Nous sommes heureux que votre expérience ait été positive ! Nous apportons toujours des améliorations à notre hôtel et nous espérons que vous constaterez les progrès lors de votre prochaine visite.Avec nos meilleures salutations,

10/10 - Excelente

Mireille

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Rosa Doblas, Deputy Manager em 19 de jan. de 2024
Dear Mireille,Thank you very much for taking the time to leave this magnificent rating after your visit to our hotel. We are glad you enjoyed your stay with us and we look forward to your return!Kind regards,

10/10 - Excelente

Kristoffer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 15 diárias em dez. de 2023
Resposta de Rosa Doblas, Deputy Manager em 19 de jan. de 2024
Dear Kristoffer,Thank you for your great score! We look forward to your return!Kind regards,

10/10 - Excelente

Henna

Hospedou-se por 1 diária em jan. de 2024
Resposta de Rosa Doblas, Deputy Manager em 19 de jan. de 2024
Dear Henna,Thank you for the great score you have given us after your time at Mac Puerto Marina. We love to know that you really enjoyed your vacation with us.We look forward to your return.Kind regards,

10/10 - Excelente

Frederick

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Best staff ever
A brilliant location right next to Benalmadena marina, exceptionally clean and possibly the best staff we’ve encountered. Friendly, always smiling, and efficient too.We highly recommend this hotel
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Rosa Doblas, Deputy Manager em 3 de jan. de 2024
Dear Frederick, Thank you so much for your lovely post-stay review! We're delighted to hear that you enjoyed your time at Mac Puerto Marina.It's fantastic to know that you found our hotel clean, quiet, and appreciated the friendliness of our staff. We're grateful for your recommendation and hope to welcome you back for another enjoyable stay in the future. If there's anything specific you'd like for your next visit, please let us know.Wishing you all the best!Best regards,

8/10 - Boa

Martha

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Rosa Doblas, Deputy Manager em 3 de jan. de 2024
Dear Martha, Thank you for taking the time to review your recent stay at our hotel. We are pleased that your overall experience was positive.We look forward to seeing you back soon.Best regards

4/10 - Insatisfatória

Sharon

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Rosa Doblas, Deputy Manager em 9 de dez. de 2023
Dear Mrs. Sharon,Thank you for taking your time to score us.Also thank you for pointing to us the areas you feel are in need of improvement. We are already making some changes in our rooms and truly hope to show some progress soon.We remain at your full disposal and hope to welcome you soon in the future.Best regards,Rosa DoblasDeputy Manager

10/10 - Excelente

Paul

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great time at macs
A great time in the hotel, our family came at different times. At each time the hotel was excellent in all aspects to our family
Hospedou-se por 12 diárias em nov.. de 2023
Resposta de Rosa Doblas, Deputy Manager em 20 de nov. de 2023
Dear Paul, Thank you for your wonderful comment. It has been a real pleasure to have you stay with us for a few days. We hope to welcome you and your family again very soon. Do not hesitate to contact us for any needs during your future stay.Best regards from all of us :)

10/10 - Excelente

Dennis Gerard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Rosa Doblas, Deputy Manager em 17 de nov. de 2023
Dear Mr. Gerard,Thank you for taking a moment to evaluate your time at Mac Puerto Marina and for the great rating you have given us! This encourages us to continue working every day for the satisfaction of our guests.We hope to see you again very soon.Kind regards,

10/10 - Excelente

Gerard

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Superb hotel and in a great location. My room was upgraded to a walk in shower facility which I requested. The standard rooms have a shower over the bath which I consider unsafe and need at least non slip bath mats to prevent accidents. Most guests over 60 at the time of my visit.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Rosa Doblas, Deputy Manager em 17 de nov. de 2023
Dear Gerard, Thank you for sharing your experience with us. I’m glad to hear that you enjoyed your stay at the hotel and that the location was convenient for you. It’s great that your room was upgraded to a walk-in shower facility as per your request. I understand that you found the standard rooms’ shower over the bath unsafe and that you recommend non-slip bath mats to prevent accidents. I agree that safety is of utmost importance, especially for guests. We already have plans to modernize our rooms and bathrooms, so we hope you will see progress soon.Best regards,

8/10 - Boa

Erwin Cort

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Vi er rigtig glade for at bo på hotellet, men alle gangene vi har boet der, har aircondition ikke virket ordentligt, og denne gang, var den ene madras skæv/blød i den ene side.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Rosa Doblas, Deputy Manager em 17 de nov. de 2023
Kære hr. Cort,Tak for din venlige anmeldelse og for at pege på områder, hvor vi kan forbedre os. Vi tager dine bekymringer til efterretning og vil arbejde på at løse dem i det omfang det er muligt.Med venlig hilsen,

10/10 - Excelente

Paul

Hospedou-se por 1 diária em nov. de 2023
Resposta de Rosa Doblas, Deputy Manager em 6 de nov. de 2023
Dear Paul, Thank you for taking a moment and evaluating your recent visit to Mac Puerto Marina.We are glad that it was so satisfactory and we hope to have the opportunity to welcome you again very soon.Best regards,

8/10 - Boa

Steinar

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bra hotell, men behov for oppussing
Fint beliggende hotell nær strand og restauranter. God service og fine rom. Litt trøblete å komme inn i dusjen i badekaret med en skjerm som var vanskelig å passere. Rommene kunne gjerne hatt en oppussing
Hospedou-se por 5 diárias em out. de 2023
Resposta de Rosa Doblas, Deputy Manager em 27 de out. de 2023
Kjære Steinar,Takk for din mening, for dine gode ord og for forbedringene du indikerer.Vi gjør allerede noen endringer i rommene våre, og vi håper du vil se fremgangen veldig snart.Vennlig hilsen.

10/10 - Excelente

Lars Stefan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em out. de 2023
Resposta de Rosa Doblas, Deputy Manager em 27 de out. de 2023
Dear Stefan Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Best regards

8/10 - Boa

JACQUELINE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Rosa Doblas, Deputy Manager em 24 de out. de 2023
Dear Jacqueline, Thank you for rating your recent stay at Mac Puerto Marina.We are glad to know that your overall experience was positive.We hope to welcome you again very soon.Best regards,

8/10 - Boa

Martine, Sint-Kruis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Uitstekend hotel, kwaliteit van het eten is wel verminderd tegenover vorige jaren.
Hospedou-se por 8 diárias em out. de 2023
Resposta de Rosa Doblas, Deputy Manager em 21 de out. de 2023
Beste Martine,Bedankt voor uw vriendelijke beoordeling. We zijn blij om te lezen dat u over het algemeen een positieve ervaring heeft gehad in ons hotel en we stellen het op prijs dat u de punten die u denkt dat we moeten verbeteren met ons deelt.Wij hopen u snel terug te zien.met vriendelijke groeten,

10/10 - Excelente

Jan Roger

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Rosa Doblas, Deputy Manager em 19 de out. de 2023
Dear Jan ,We would like to thank you for the lovely score you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. We are lokking forward to welcome you soon next time you visit Benalmádena.Warme regards,

10/10 - Excelente

Eero

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em out. de 2023
Resposta de Rosa Doblas, Deputy Manager em 19 de out. de 2023
Dear Eero, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We would love to see you back at Mac Puerto Marina.Best regards,

8/10 - Boa

Terry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The quality of the staff is excellent. The rooms are satisfactory but the access into the showers is unsafe and dangerous. Need wet rooms as a matter of urgency
Hospedou-se por 18 diárias em set. de 2023
Resposta de Rosa Doblas, Deputy Manager em 26 de set. de 2023
Dear Terry,Thank you for taking the time to share your feedback following your recent stay with us at Mac Puerto Marina. We greatly appreciate your kind words about the quality of our staff; they work diligently to provide the best possible experience.We plan to make some changes to our rooms and bathrooms. We hope you see the progress on your next visit.Best regards,

10/10 - Excelente

Julie

Viagem com a família
Pontos positivos: Comodidades
Can not fault the MAC Puerto Marina - it is our family favourite ❤️
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Rosa Doblas, Deputy Manager em 8 de set. de 2023
Dear Julie,Thank you so much for your kind words and for making Hotel Mac Puerto Marina your family favorite. We're thrilled to hear that you've had such a positive experience with us!We can't wait to welcome you and your family back again soon. If you ever need anything, please don't hesitate to reach out.Warm regards,

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Relaxing hotel
The Mac Puerto Marina hotel is in an ideal position on the marina in Benalmadena. It’s a very relaxing hotel and just what we needed for our holiday. The staff were all very friendly and nothing was too much trouble for them. Our balcony room was overlooking the courtyard and had a view of the sea in the distance. It was a lovely room with plenty of space and the most comfortable bed ever 😁. The free drinks in the fridge on arrival were very welcome. Breakfast was delicious with plenty of choice and there was even cava on offer. We had free use of the spa but didn’t use this facility so cannot comment. I would definitely recommend this hotel to friends and family.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Rosa Doblas, Deputy Manager em 2 de set. de 2023
Dear guest,Thank you for taking the time to share your positive feedback about your recent stay at Mac Puerto Marina Hotel. We are thrilled to hear that you had a relaxing and enjoyable experience during your holiday.It's wonderful to know that you found our location on the marina to be ideal and that you had a lovely balcony room with a comfortable bed. We are delighted that you appreciated the complimentary drinks in the fridge upon arrival and enjoyed the delicious breakfast with plenty of choices, including cava ;)We appreciate your kind words about our friendly staff, as we strive to provide exceptional service to all our guests. It's also great to know that you would recommend our hotel to friends and family.We hope you consider staying with us again in the future. Thank you for choosing Mac Puerto Marina Hotel for your holiday.Warm regards,

10/10 - Excelente

michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 8 diárias em ago. de 2023
Resposta de Rosa Doblas, Deputy Manager em 2 de set. de 2023
Dear Michael, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to see you soon.Best regards,

10/10 - Excelente

Joanna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Situated in the middle of the town, in close proximity to both the beach and the marina, provided easy access to the abundance of excellent bars, restaurants, and shops. The room was a good size, clean, and perfectly suitable and the hotel staff were friendly, helpful and considerate.
Hospedou-se por 7 diárias em ago. de 2023
Resposta de Rosa Doblas, Deputy Manager em 14 de ago. de 2023
Dear Joanna,Thank you for taking the time to share your experience with us. We're delighted that you enjoyed our central location and found our room comfortable. Our team works diligently to provide friendly and considerate service, and we're glad that they made a positive impression on your stay.We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 - Excelente

Patrick

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dejligt hotel, rengøring ved poolen var ikke helt i top. Underholdning om aften var alt for høj, både hvis man sad dernede eller var på værelset. Men lækkert hotel, vi kommer helt sikkert igen.
Hospedou-se por 8 diárias em ago. de 2023
Resposta de Rosa Doblas, Deputy Manager em 13 de ago. de 2023
Kære Patrik, Tak, fordi du tog dig tid til at bedømme dit seneste ophold på vores hotel og for at påpege de aspekter, som du mener skal forbedres. Din feedback er vigtig for os, så vi ved, hvor vi skal gøre en ekstra indsats.Vi er glade for at høre, at du overvejer at komme tilbage. Vi venter på dig med det bedste af vores smil.De bedste hilsner

10/10 - Excelente

Per

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Rosa Doblas, Deputy Manager em 12 de ago. de 2023
Dear Per, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Looking forward to host you back next time you visit Benalmádena.Best regards,

10/10 - Excelente

Stefan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Rosa Doblas, Deputy Manager em 2 de ago. de 2023
Dear Stefan, Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.We hope to welcome you back to our hotel in the near future for yet another great stay.Best regards,

8/10 - Boa

Jose

Hospedou-se por 5 diárias em jul. de 2023
Resposta de Rosa Doblas, Subdirectora em 20 de ago. de 2023
Estimado Jose, Agradecemos sus reseña después de su reciente visita. Dado que siempre tratamos de mejorar, su puntuación es crucial para nuestro éxito futuro. Seguiremos esforzándonos para que su próxima visita sea de 10!Saludos cordiales,

10/10 - Excelente

Rebecca

Pontos positivos: Serviço e funcionários
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Rosa Doblas, Deputy Manager em 25 de jul. de 2023
Dear Rebecca,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay.Thank you again for your great feedback, and we hope to welcome you back again for another stay very soon.Best regards,

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Rosa Doblas, Deputy Manager em 21 de jul. de 2023
Dear David,Thank you so much for your high review score online after your stay at Mac Puerto Marina! We are thrilled to hear that you had a wonderful experience with us. We truly appreciate your feedback and hope to have the pleasure of welcoming you back in the near future.Best regards,

2/10 - Terrível

Andrea Melanie

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Third time at the Mac! Definitely the last.Its deteriorated, towels were like bath mats or wripped and frayed. Rooms not cleaned adequately, sheets not changed in 3 days, unopened champagne taken from room! NoToiletries bedroom floors not clean bathroom dirty! This is NOT 4* extortionate prices.Should not be advertised as fabulous or 4*
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Rosa Doblas, Deputy Manager em 21 de jul. de 2023
Dear Andrea Melanie,We want to start by expressing our sincerest apologies for the disappointing experience you had during your recent stay with us. It deeply saddens me to hear that your third visit to our hotel was not up to your expectations.Please know that we take your feedback very seriously, and I have personally addressed the concerns you raised with our housekeeping team to ensure that such lapses do not occur again in the future. We will be closely monitoring the quality of our towels and linen to maintain a high standard for our guests.We completely understand your frustration with the cleanliness of the room and bathroom. This is not the level of service that we aim to provide.Regarding the unopened champagne taken from your room, this was certainly an oversight on our part, and We apologize for any inconvenience caused. Please be assured that our team will be more vigilant in respecting our guests' belongings.Once again, ee apologize for the inconveniences you faced and thank you for sharing your valuable feedback. We hope you will allow us the opportunity to welcome you back and celebrate special moments with us in the future, providing the exceptional experience you deserve.Please feel free to contact me directly if you have any further concerns or special requests.Warm regards,Rosa DoblasDeputy Manager

10/10 - Excelente

Sophie

Hospedou-se por 7 diárias em jul. de 2023
Resposta de Rosa Doblas, Deputy Manager em 21 de jul. de 2023
Dear Sophie, Thank you for your kind score! We are delighted to hear that you enjoyed our hotel. We look forward to welcoming you back for another great stay in the future.Best regards,

10/10 - Excelente

stephen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very pleased
Absolutely one of the best short stay holidays i have ever had. From the moment I checked in to the moment I checked out, I couldn't praises the hotel staff enough. Monica. The lady who helped us most with our enquiries, is a credit to the company and should be rewarded for her excellent customer service .
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Rosa Doblas, Deputy Manager em 17 de jul. de 2023
Dear Stephen,Thank you very much for taking the time to share your wonderful review of your recent short stay at our hotel. We are absolutely thrilled to hear that it was one of the best holidays you have ever had, and we greatly appreciate your kind words about our staff.Monica, in particular, is overjoyed to be recognized for her exceptional customer service. She truly goes above and beyond to assist our guests and make their stay as enjoyable as possible. Your praise for Monica has been shared with her, and she is truly grateful for your kind words. We will ensure that her efforts are acknowledged and rewarded accordingly.At our hotel, we strive to create memorable experiences for all our guests, and your feedback is an affirmation that we are on the right track. We will continue to provide outstanding service and uphold the high standards that we are known for.Thank you once again for choosing our hotel for your stay, and we hope to welcome you back soon for another exceptional experience.Warm regards,Rosa DoblasDeputy Manager