Dear DougThank you for taking the time to provide feedback on your stay with us. your review is important to us and we will keep them in mind as we are always working to improve our guest experience. thank you for staying with us hopefully we could make your next stay better.

Please be advised that we are disheartened by your perception of your stay with us. I feel that I must address your comment about roaches both dead and alive in your room first. I can discount your malicious comment to such being fact as I can wholeheartedly assure you as well as any reader of this comment that it is fiction. The Clarion Inn does not have live or dead roaches in rooms. The rooms are constantly cleaned and readied for our next guest. We also have routine inspections and treatments by our contracted exterminators to prevent such a thing from happening. Lastly, I cannot understand why you would not promptly report such a thing to the front desk let alone choose to sleep in such an environment, which in itself proves to be a malicious fabrication against this business. The peeling wallpaper is not as extensive as you report; however, the Clarion Inn is under new ownership and management and extensive renovations are planned with the most urgent projects being completed first. Lastly, the smell you have objected too is being aggressively addressed. All that being said we truly are saddened that you did not enjoy your brief stay with us. Clarion Inn Management

Thanks for choosing to stay with us

Thanks for choosing to stay with us, Kathleen! Glad you were happy with our staff courtesy and comfortable with the bed, though I am sorry to see you were not impressed with the other aspects of your stay because of the issues you mentioned. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.

Thank you for taking the time to provide feedback on your stay with us. The Clarion Inn Management and Staff are sorry to hear that the heat did not worked in your room. you review is important to us and we will keep them in mind as we are always working to improve our guest experience. thank you for staying with us hopefully we could make your next stay better.

Thank you for taking the time to provide us with feedback on your stay. Your positive review of the pool, location and staff is very much appreciated. We look forward to earning a full five stars from you in the future. Thank you for staying with us

Dear matthewThank you for taking the time to share your experience with us at clarion inn Belle Vernon Your reviews are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us

Thank you for taking the time to provide us with feedback on your stay. Your positive review of the staff is very much appreciated. we are sorry other than the front desk staff, the beds and pillows and the hot shower water we did not meet your expectation. We are going through all the review and are committed to addressing and correcting all areas that we are less than satisfactory. Thank you for staying at the Clarion Inn.

I am sorry that you have such an unfavorable opinion of the hotel. If something is not working to your satisfaction it would be welcomed to let the staff know so we can address the items in an effort to improve your stay with us. Also, our hotel is a non-smoking facility. In an effort to encourage smoking out of the rooms and the building it is necessary to have smoking in convenient locations to accommodate our other guests. I noted that you did not mention them impeding your entering or exiting; however, if this was the case the front desk should have been notified. Lastly, the term "sad" to describe or breakfast items is puzzling as we make an effort to provide a variety of items. For example, during your stay there were 2 types of juices in addition to coffee and various teas. Food items included: Jimmy Dean Sausage Breakfast sandwiches; 3 types of oatmeal; oatmeal fruit cereal bars; 2 slices artisan bread individually wrapped for toasting; English muffins, 2 types of bagels; 4 types of individually wrapped Danish; bakery Danish, and 4 types of bakery muffins. Butter; peanut butter, cream cheese, and 3 types of jelly were also readily stocked and available for all guests. The Clairon Inn Management and Staff have duly noted your comments and concerns.

Thank you for taking the time to provide us with feedback on your stay. Your positive review of the staff is very much appreciated. Water damage is acknowledged and being addressed as new roof was installed as soon as the weather permitted. As a result renovations are now underway to address the issues that you noted. The Clarion Management and Staff are concerned that you did not feel safe being a single traveler. We are conveniently located for travelers and are happy to report that we have had no safety issues with travelers whether it be single or multiple guests. The Clarion Management and Staff do take the safety and comfort of all guests seriously. Perhaps you will be comfortable enough to consider staying with us into the future.

Thank you for taking the time to provide feedback on your stay with us. The Clarion Inn Management and Staff are sorry to hear of your sensitivity and difficulty in the hotel common areas. Please note that renovations are underway and we hope that they will be of a benefit in relation to your sensitivity. Lastly, it is difficult to address breakfast without additional information. Thank you for staying at the Clarion Inn.

Thank you for taking the time out to write a review. yes we are under going renovations so that we can provide better stay for all the guest. hope to see you again in the future.

Thank you Helen for taking the time out to write the review. we are so sorry that we did not live up to your expectation, however please trust that we are doing everything in our power to better the situation. we hope that you give us another chance so that we can prove ourself.

Dear guest, thank you for taking the time to share your experience with us at clarion inn Belle Vernon Your reviews are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us