Hotel cassino em Belgravia

"A comunicação não é boa. A começar que alugamos uma unidade e ficamos sem saber qual delas pois há muitas fotos de várias unidades no site. Há comunicação mas não é clara nem rápida nem direta. Tudo por escrito, ou email ou WhatsApp que não responde na hora. Precisamos esperar 15 minutos na porta para o check-in apesar de termos avisado quando chegamos na estação e que horas o taxi chegaria lá. Ao entrar, uma má impressão: o carpete da entrada realmente muito muito sujo. Nem sei como alguém...

"Localização Top! Quartos velhos! Os Quartos precisam ser renovados. Recepção sempre com fila."

"Location is perfect. Under the Doormat super responsive and made check/ in etc super easy. The receptionist who was present during the daytime hours was very nice and helpful. Apartment is relatively spacious for a 1 bedroom with high ceilings and old London charm. The layout is a bit strange however; refrigerator adjacent to the kitchen in the living room and the bathroom sink can only be accessed when the bathroom door is closed. Everything was clean and linens brand new. Heat/ hot water...

"We messaged this property management team from the plane when we learned of the Heathrow fire, informing them we simply could not get to London from CA. As soon as we were told our flight was cancelled, we asked for alternative options. The responses we received were automated, impersonal, and didn’t address our concerns. The company refused to offer a credit, a portion of the payment back, or any other type of compensation for a situation that was beyond our control. We continued to pursue...