We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for the review. We look forward to seeing you again soon!

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for the review. We look forward to seeing you again soon!

We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review

Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the odor you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel.

Thank you for leaving a review of your stay. We are glad that our location was to your satisfaction. We do apologize for the lack of variation that you were looking for at breakfast. We are confident that your feedback will help us make improvements that will benefit all our guests. We hope that you will return and visit us again soon.

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

Thank you for the opportunity to respond to your concerns. We are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. We hope you come back to stay with us in the future.

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for your comments. Your opinion and satisfaction is very important to us and I am very sorry we were unable to meet your expectations. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you again soon.

While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity

Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

Thank you for the review. We look forward to seeing you again soon!

Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again

Thank you for the review. We look forward to seeing you again soon!

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

Thank you for the review. We look forward to seeing you again soon!

Thank you for the opportunity to respond to your concerns. We are dismayed that we fell short of your expectations. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do and assure you that our staff will have a chance to read your feedback. We hope you come back to stay with us in the future.

Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!