The website says there's valet parking and even goes as far as to give price breakdowns for self parking vs valet parking. Upon arrival at the hotel we were given very long, convoluted instructions on how to find the parking garage and self park. That was the first disappointment upon arrival.
The staff seemed friendly enough but the quick talking lady at the desk brushed over a lot of details that would have been nicer to have heard if it weren't all told within 10 seconds. Allow the guest some time to absorb what you've said. It was pretty clear she was in no mood for customer service.
As far as the room goes, I've never dealt with that level of humidity in a hotel room outside of Florida. There's something very much wrong with the AC system in the room that I had. No, I don't remember what room it was. We had to sleep with the windows open.
The shower tub combo system in the bathroom is broken. Upon trying to activate the shower head by pulling the plug on the tub faucet, I realized that the water is so hard in Baltimore that there is extensive lime buildup all around and inside the faucet. This made it near impossible to activate the shower head.
All in all, this was a memorable trip and will be remembered as one of the surprisingly worst hotel experiences I've had. From the outside, this hotel looks great. From the lobby, this hotel looks great. The neighborhood it's in is great. But the shape of the rooms themselves is mediocre at best, and piss poor worse.
