Dear Nicolaas,We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive some positive feedback. I will share your comments about the breakfast with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nisa A.H Asst. FO Manager Ibis Balikpapan

Dear Mr. Jinseok, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Subekti Ningsih Duty Manager

Dear Ms. Fanisa, Thank you for giving us a perfect rating . I’m happy that you enjoyed your stay and I am looking forward to seeing you again soon. Best Regards, Dewi Subekti Ningsih Duty Manager

Dear Mr. Masato, Thank you for giving us a perfect rating . I’m happy that you enjoyed your stay and I am looking forward to seeing you again soon. Best Regards, Dewi Subekti Ningsih Duty Manager

Dear Mr. Anonymous, Thank you for taking the time to tell us about your experience and for recommending our hotel to other members to stay at Ibis Balikpapan. I am sorry that your last experience did not meet your expectations, please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Dear Mr. Slamet, Thank you for giving us a perfect rating . I’m happy that you enjoyed your stay and I am looking forward to seeing you again soon. Best regards, Luh Putu Wahyuni Duty manager

Dear Mr. Michael, We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rivaldo - FO Spv

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Balikpapan. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Rivaldo - FO Spv

Yth. Ady Kadek, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Balikpapan. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Sebenarnya masalah tersebut merupakan pengecualian dari prosedur yang seharusnya. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Kami menunggu kedatangan Anda kembali di Ibis. Neil Gow General Manager

Dear Alex, We thank you for the review given. regarding our check in time, it is correctly at 14:00 however in certain condition we are still flexible to give early check in without any extra charges upon availability. our apologize if this services cannot be offer at the time you arrive at our hotel. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

Dear Harist, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

Dear Katarina, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Yth. Bapak Huzainsyahnoor, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Ibis Balikpapan.  Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami.  Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti  kunjungan sebelumnya. Hormat kami, I Gede Pratama Hotel Manager

Dear Valuable guest, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

Yth. Puteri, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Ibis Balikpapan. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, I Gede Pratama Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

Dear Michelle, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

Dear Adrian, We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama Hotel Manager

Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, I Gede Pratama / Hotel Manager

Yth.Napak Susanto, Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Balikpapan. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Hormat Kami, I Gede Pratama / Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously imp

Yth.Zahroww., Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di Ibis Balikpapan. Kami sangat menyesal pengalaman Anda tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Sebenarnya masalah tersebut merupakan pengecualian dari prosedur yang seharusnya. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami ingin menegaskan komitmen kami atas standar kualitas tinggi, dan secara pribadi saya ingin memastikan Anda akan merasakannya dalam kunjungan Anda berikutnya di tempat kami. Kami menunggu kedatangan Anda kembali di Ibis. I Gede Pratama / Hotel Manager

Dear Guest We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously i

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rivaldo - FO Spv

Bapak Handoko yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di ibis Balikpapan. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Rivaldo - FO Spv

Pengunjung yang terhormat, Terima kasih Anda telah meluangkan waktu untuk membagi umpan balik Anda. Sementara saya berharap bahwa Anda memiliki pengalaman yang lebih baik di kunjungan Anda kemarin, dari umpan balik seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Kami bekerja keras untuk memberikan pengalaman tamu yang luar biasa, dan dalam hal ini jelas bahwa kami tidak melakukan yang terbaik. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu kami yang tumbuh menyukai pengalaman mereka yang baik di hotel ini. Dengan hormat, Rivaldo - FO Spv

Dear Cheng, We very much appreciate your comments regarding your stay at Ibis Balikpapan.  It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, I Gede Pratama / Hotel Manager

Dear Guest, We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank You I Gede Pratama/ Hotel Manager

Yth. Bapak Nanang, Terima kasiha atas ulasan yang di berikan. Prihal positif yang di sampaikan akan selalu kami jadikan motivasi untuk peningkatan kami kedepannya. Hormat Kami, I Gede Pratama Hotel Manager

Dear Kong, our apologize that our product is not meet your expectation, hopefully this experience will not occurs your trust toward our hotel in the future. We would love to welcoming you back again in our hotel. Thank you Gede Pratama / Hotel Manager

Dear Richard, Thank you for the review given. I will pass this comment to all the team to motivate them for keep maintaining the quality of the services. Thank you I Gede Pratama/ Hotel Manager