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Avaliações de Shah Palace Luxury Museum Hotel

4 out of 5
Shah Palace Luxury Museum Hotel
Boyuk Qala Street 47, Baku

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 41 de 96 avaliações" "
Nota 8 - Boa. 33 de 96 avaliações" "
Nota 6 - Ok. 14 de 96 avaliações" "
Nota 4 - Insatisfatória. 6 de 96 avaliações" "
Nota 2 - Terrível. 2 de 96 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

7,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Boa localização
Hotel bem localizado dentro da cidade fortificada.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Irakliy Asatiani. Director of Sales em 6 de ago. de 2022
Thanks for your review! It will be our pleasure to meet you at Shah Palace again!

4/10 - Insatisfatória

Nicole

Pontos negativos: Limpeza, serviço e funcionários e comodidades
They made me wait an hour and a half extra to check in and then a male staff member entered my room without knocking as i was changing. I found the experience unprofessional and concerning.
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

TAREQ, Kuwait

Pontos positivos: Limpeza
The view of the room wasn’t good and the furniture too old .
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Efdal

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ideale Lage, Altstadt und Fußgängerzone zu Fuß erreichbar

6/10 - Ok

KORAY

Pontos positivos: Limpeza e serviço e funcionários
Orta düzey
Konforlı sayılabilecek bir hotel, bir kısmında asansör yok hotel içinde yürümemiz gerekti. kahvaltı orta düzeydi.
Hospedou-se por 3 diárias em dez. de 2023

8/10 - Boa

Ernesto

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Peter

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice place, close to old town
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Victor, Chicago

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
What an excellent hotel! Incredibly friendly and helpful staff, wonderful location right inside the city gates to the Old City, only steps from wonderful restaurants and shopping. There are amazing sights just blocks from the hotel as well like the Maiden Tower. Stay here if you can!
Hospedou-se por 4 diárias em out. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for such brilliant feedback and hope we will have an opportunity to welcome you again in our property.Have a nice day!

6/10 - Ok

Elvira

Viagem com a família
Pontos negativos: Serviço e funcionários
The property is beautiful in a good location. Restaurant is good. Staff have very poor English and service awareness. We had to call multiple times for basic services as toilet paper, pillows.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for the feedback.Please accept my sincere apology on behalf of Shah Palace Luxury Museum Hotel. We are so sorry to hear that your experience with the hotel that we delivered did not meet your expectations.Hope we will have an opportunity to welcome you again in our property.Have a nice day!

8/10 - Boa

Takuto

Viagem de negócios, Viagem em grupo
Pontos positivos: Serviço e funcionários
シャワーヘッドの破損 風呂場からの水漏れが気になりましたが その他はとても満足いたしました。
Hospedou-se por 6 diárias em out. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations and sorry for the difficulties you have faced during the stay.We will be happy to welcome you again in our property and make your second stay memorable and enjoyable!

10/10 - Excelente

Rick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Shah Palace is an amazing hotel - by far the best on our trip. The staff are extremely helpful and friendly!
Hospedou-se por 3 diárias em out. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

10/10 - Excelente

JAVED

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
shah palace hotel Baku my stay .
Shah palace hotel i Baku Azerbaijan is a true joy to be in , we were with couple of friends there stayed 5 days and every day was more fun then the previous one. The day starts with an AMAZING breakfast with wonderful kitchen staff and Breakfast manager. there us a wonderful SPA, AND GYM over all its a 10 out of 10 .
Hospedou-se por 1 diária em set. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

10/10 - Excelente

sadettin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Harika
Konum olarak güzel otantik bir otel tavsiye ederim
Hospedou-se por 1 diária em set. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greetings from Shah Palace Luxury Museum Hotel!Thank you for your feedback.We are happy to hear that your experience with the hotel meet your expectations.We will be happy to welcome you again in our property!

8/10 - Boa

Ernesto

Viagem a dois
Pontos positivos: Comodidades
Das Hotel liegt in der Altstadt und liegt in der Nähe von Metro- und Busstation. Auch die Flaniermeile Nazimi ist in einige Fussminuten erreichbar. Die Lage ist wirklich sehr gut gelegen. Obwohl in der nähere Umgebung immer Musik stattfindet, war unser grosses Zimmer mit Balkon auf der Strasse ziemlich ruhig. Der Balkon hätte ruhig einmal gewischt werden sollen, da die Trauben darauf fielen, schleppte man diese im Zimmer. Das Früstückstbuffet ist reichlich und wechselt täglich, dass Müesli nicht vorhanden war,konnten wir verkraften. Das Brot ist gewohnheitsbedürftig und ist nicht mit europ. Brot vergleichbar. Das Kuchenbüffet war dagegen grosszügig. Im Parterre ist eine Bar vorhanden,welche nicht bedient ist,schade. Der Innenhof ist wunderschön und ganz speziell sind die archäologische Funde,welche durch eine Scheibe sichtbar sind. Fitness und Spa haben wir nicht benutzt.Im Grossen und Ganzen ganz spezielles Hotel und wir würden wieder buchen.
Hospedou-se por 8 diárias em set. de 2023
Resposta de Vafa Rahimova em 6 de nov. de 2023
Dear Guest,Warm greeting from Shah Palace Luxury Museum Hotel!Thank you for the feedback.Please accept my sincere apology on behalf of Shah Palace Luxury Museum Hotel. We are so sorry to hear that your experience with the hotel that we delivered did not meet your expectations.Hope we will have an opportunity to welcome you again in our property.Have a nice day!

10/10 - Excelente

Alexander

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em jul. de 2023

8/10 - Boa

Ilona

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 8 diárias em jul. de 2023

6/10 - Ok

Baris

Hospedou-se por 4 diárias em jul. de 2023

10/10 - Excelente

Ralph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very good historical place.
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Yuichiro, Bethesda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This beautiful museum hotel is most convenient to many famous places in Baku. We loved it.
Hospedou-se por 14 diárias em jun. de 2023

8/10 - Boa

Vagif

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Alex

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em jun. de 2023

4/10 - Insatisfatória

Christopher

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The dreaded room 504
I arrived at the hotel a few hours before the standard check in time. I mentioned my gold membership with hotels.com, and that it had sent me a message saying subject to availability I was eligible for an early check-in. The check-in clerk refused to even determine if there was anything available. When I mentioned my gold status and that hotels.com sent me a message advising of a potential early check-in, the clerk abruptly responded by saying "That's not my problem". Upon returning to the hotel at the appointed time, the clerk pettily assigned me to the dreaded 5th floor of the hotel, which was actually in an annex of the hotel and required ttrekking up two long flights of stairs as that floor was not served by an elevator. Worse, I was assigned to a room (504) that faced a parking lot with garbage collection and other neighborhood noises early in the morning. I couldn't get a decent night's sleep the entire visit I was there. The included breakfast was good. Not certainly as good as many other places, but good. The hotel is centrally located in the old city which made logistics very easy. If I hadn't had to encounter such an appallingly rude staff member, I probably would have had a better and more enjoyable stay in Baku.
Hospedou-se por 5 diárias em mai. de 2023
Resposta de Shah Palace Team em 14 de jun. de 2023
Dear Christopher Roehrs,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.We regret that our check-in process did not meet your expectations, and we apologize for any miscommunication regarding your early check-in request because we did not receive any massages from your side about early check in and we did not confirm it.Regarding the room assignment, we apologize for any inconvenience caused by being located on the 5th floor. But we offered you to change your room on the lower floors and you did not accept it. We appreciate your feedback regarding the noise from the parking lot, and we will take this into consideration for future improvements.We are glad to hear that you enjoyed our breakfast offerings and appreciated our central location in the old city. We value your feedback, and we assure you that we will address the concerns you raised with our staff to ensure a better experience for our guests in the future.Once again, we apologize for the inconveniences you experienced and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Shah Palace Hotel team

10/10 - Excelente

Naveed

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, excellent staff. Charming hotel. Highly recommend
Hospedou-se por 9 diárias em abr. de 2023
Resposta de Vafa Rahimova em 16 de jun. de 2023
Dear Guest,Thank you for such positive and pleasant feedback.It was very nice to welcome you.Wish you a great day!

8/10 - Boa

Hubert

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Great location in a historic building
Shah Palace benefits from a perfect location inside the wall of the Old city. The building itself is quite impressive, with a beautiful central atrium. The room was spacious and fairly well equipped, the bed is very comfortable. The decoration is as seen on the pictures. Breakfast buffet is quite extensive but quite basic, quality is mediocre to my taste. The personnel is kind and tries hard to be very helpful. They have organised restaurant bookings for me ahead of arrival for instance, and helped to reconfirm a flight. But at times, they seem a bit unsure about what needs to be done. All in, a very good experience
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Vafa Rahimova em 16 de jun. de 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you.We will improve ourselves for achieving better results. Wish you a great day!

8/10 - Boa

Syed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Place
There were issues at check-in as they weren't looking at the right place for my booking. I had to make calls and take roaming charges and eventually the manager could locate. They did allow me early check-in which was great. Front desk staff were amazing and friendly. The hotel is ancient style like the name suggests, but equally very beautiful. Room was nice, clean and spacious. Even food at the hotel was nice despite limited choices. The washroom layout could be better certainly and the water pressure too. Perhaps the washrooms need upgrading now. Location was brilliant, right inside old town and walking distance to everything. Overall, I would highly recommend staying with them.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Vafa Rahimova em 16 de jun. de 2023
Dear Guest,Thank you for such positive feedback.We are sorry for the difficulties you are facing during the check-in procedure.It was very nice to welcome you.All your comments were well noted and we will improve ourselves for achieving better results. Wish you a great day!

10/10 - Excelente

Hilary

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a unique stay in the heart of the old city. The breakfast buffet was one of the best, with endless options that changed daily. It was clean and the staff were friendly. I would definitely recommend.
Hospedou-se por 5 diárias em abr. de 2023
Resposta de Vafa Rahimova em 16 de jun. de 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to meet you again.Wish you a great day!

8/10 - Boa

Helmut Herbert

Hospedou-se por 5 diárias em abr. de 2023
Resposta de Vafa Rahimova em 16 de jun. de 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to assist you again.Wish you a great day!

6/10 - Ok

Phathanaphon

Hospedou-se por 1 diária em abr. de 2023
Resposta de Vafa Rahimova em 16 de jun. de 2023
Dear Guest,Thank you for such positive feedback.It was very nice to welcome you. Hope we will have an opportunity to assist you again.Please let us know what actually we should make to improve our service in the future.Wish you a great day!

2/10 - Terrível

alla hart

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Dark unsafe coridors, indifferent employees & management. Dated furniture in cold tasteless rooms!
Hospedou-se por 5 diárias em abr. de 2023

10/10 - Excelente

Saeed

Viagem a dois, Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay , nice classic room 209. Only bathtub need some real work. Too high on door is in wrong direction. They need real design engineer to correct the issue. Or replace it with standard shower room.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Nazakat Suleymanova em 20 de fev. de 2023
Dear Mr.Saeed,Greetings from Shah Palace Luxury Museum Hotel!Thank you for all your review about your stay. Your recommendations are highly interested by ourside. We'll take into consideration that, bath tubs are not proper way for guests' comfort. Again, we'll be happy if you can choose our hotel on your destination! Sincerely,Nazakat SuleymanovaSales Manager

8/10 - Boa

Alain

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel with good location i Old Baku.
Nice hotel in the old town in Baku, with very good location. Breakfast was ok, but maybe missing something for a western european person, if that is important for you. Ok when it comes to cleaning. Could have had les fake flowers and decorations...
Hospedou-se por 5 diárias em nov.. de 2022

2/10 - Terrível

Bas

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Receptie was onfatsoenlijk; ontbijt was zwaar onvoldoende, 's nachts 2 x wakker gebeld door receptie om kwijtgeraakt boek van uitcheckende gast met vraag van receptie of ze de kamer mochten doorzoeken; lekkage onderkant bidet en daardoor plassen water gedurende hele verblijf op de spiegelgladde vloer van de badcel; schimmel aan het plafond en daardoor stankoverlast, tegels ontbraken in de vloer van de douchecel, er werd nauwelijks schoongemaakt en wastafel en bad helemaal niet; bed werd niet verschoond; handdoeken vol gele en bruine vlekken; bad had geen stop en de douche werkte niet, alleen de handdouche; hele hoge instap douche via bad; geluidsoverlast van het terras van het naastgelegen restaurant tot ver na middernacht en 's ochtends heel vroeg bij het gereedmaken van het ontbijt; gladde vloeren in de gangen werden gedweild zonder waarschuwingsbord neer te zetten waardoor twee x bijna gevallen.
Hospedou-se por 6 diárias em out. de 2022

10/10 - Excelente

Nana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
What a design!
Prize winning design , best location possible, great service, very good food. Will be returning.
Hospedou-se por 3 diárias em out. de 2022

6/10 - Ok

Georgina

Great location but updating required
Spacious rooms but needs updating. Style is very traditional but could do with an added modern twist - big throws and heavy curtains are overwhelming. Shower needs updating. Beautiful lobby that is not used and in the dark! Would make a wonderful place for drinks.
Hospedou-se por 2 diárias em out. de 2022

10/10 - Excelente

Youri

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2022

10/10 - Excelente

Waseem

Hospedou-se por 2 diárias em set. de 2022

8/10 - Boa

CHIRAZ

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The hotel is very well situated in the old city, surrounded by restaurants, music around in the evening, Bazzar and the view is beautiful. Two negative things, ask not to be in the 5 th floor, internet is not always working and there is no elevator to the 5th floor while there is an elevator up to the fourth floor. The restaurant is a pain to find or to go to if you are on the 5 th floor. You need to take the stairs up to the 3 floor, then take the elevator to the 4 th floor. I would not recommend the 5th floor for elderly people. A good thing, there are tv channels for the news in English and French. Baku is a lovely city. I loved the country. Enjoy it!
Hospedou-se por 6 diárias em set. de 2022

10/10 - Excelente

Elshan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em set. de 2022

10/10 - Excelente

Elena

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Великолепный отель. Очень понравилось все!! Обязательно вернусь сюда ещё раз!!!
Hospedou-se por 2 diárias em ago. de 2022

10/10 - Excelente

Ersin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2022

8/10 - Boa

ricardo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
La ubicación es excelente Falta luminosidad
Hospedou-se por 4 diárias em ago. de 2022

10/10 - Excelente

Ammar

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2022

10/10 - Excelente

Khaled

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice
Nice cozy hotel in a nice location. Good service.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Reservation Department em 20 de jun. de 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 - Boa

Rene

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jun. de 2022
Resposta de Reservation Department em 20 de jun. de 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 - Boa

Barry

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was a very comfortable stay with helpful staff.
Hospedou-se por 2 diárias em mai. de 2022
Resposta de Reservation Department em 20 de jun. de 2022
Good Day, Dear Guest, Thank you for your feedback! Best Regards, Shah Palace Team.

8/10 - Boa

Sadettin

Pontos positivos: Condições e instalações da propriedade
Pencere
Pencere açık kalmış gece üşüdük
Hospedou-se por 1 diária em jan. de 2022
Resposta de Irakliy Asatiani. Director of Sales em 3 de fev. de 2022
Dear Guest, Many thanks for your comment. Can you please give us more information? Was this a technical problem? We will be glad to see you at the hotel again!

6/10 - Ok

Abdul Rahman

Viagem em grupo
Pontos negativos: Conforto do quarto
The hotel in quite good location, breakfast was poor, room small for 3 single beds , cost of extra bed was not shown at your site at time of reservation,
Hospedou-se por 2 diárias em dez. de 2021
Resposta de Irakliy Asatiani. Director of Sales em 18 de jan. de 2022
Dear Mr Abdul Rahman, Thank you for your message and for the high rating of our location! Our standard twin rooms are comfortable for 2 people. For reservations from 3 people, we would advise you to book the Superior Twin Rooms, which are beautifully designed and have 38 square meters of space. Looking forward to meet you again!

10/10 - Excelente

Anwar

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Outstanding architecture designs.
Hospedou-se por 1 diária em nov. de 2021
Resposta de Reservation Department em 16 de nov. de 2021
Many thanks for choosing us! Looking forward to meet you again!

6/10 - Ok

Chaia

Pontos positivos: Limpeza e serviço e funcionários
Not the best stay 7
The place exelent Close to center My room was noice The spa closed The loby very nice the stafe very good
Hospedou-se por 1 diária em out. de 2021
Resposta de Reservation Department em 3 de nov. de 2021
Dear Guest, Many thanks for your feedback! Looking forward to see you at our hotel again!

10/10 - Excelente

Paul, San Diego

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There's no better location than the Shah Palace ... inside "Old Town," near historic sites and good restaurants, walking distance to Bayside Park.
Hospedou-se por 2 diárias em set. de 2021
Resposta de Aytaj em 28 de set. de 2021
Dear Sir, Thank you for giving us a great rating. We are glad to know that you enjoyed your stay at Shah Palace Hotel Baku! Looking forward to seeing you among our guests again soon! Best Regards, Aytaj Abdullayari Reservations Manager