4/10 - Insatisfatória
Catalina C.
14 de set. de 2025
Pontos negativos: Limpeza
Unfortunately, our experience at this property was disappointing. Upon arrival, the key access information had not been provided, which delayed check-in. When we did get in, the unit had not been cleaned — there were piles of used towels on the floor, bed linens from prior guests still on the beds, dirty dishes, and food left on the stove. There were also no fresh towels, toilet paper, or basic toiletries available.Attempts to reach the host by phone were unsuccessful; communication was limited to email, which delayed resolution. Cleaning staff eventually came while we stepped out, but despite specifically informing them that the food in the refrigerator was ours, those items were removed. Even after cleaning, the unit was still missing basic supplies such as toilet paper and toiletries.Overall, the lack of preparation, delayed communication, and missing essentials made for a very poor guest experience.
Catalina C.
Hospedou-se por 4 diárias em set. de 2025