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Avaliações de Hampton Inn & Suites Cedar Park North Austin

2.5 out of 5
Hampton Inn & Suites Cedar Park North Austin
700 Central Park Drive, Cedar Park, TX

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 164 de 214 avaliações" "
Nota 8 - Boa. 24 de 214 avaliações" "
Nota 6 - Ok. 7 de 214 avaliações" "
Nota 4 - Insatisfatória. 7 de 214 avaliações" "
Nota 2 - Terrível. 12 de 214 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

9,0/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Christopher

Hospedou-se por 3 diárias em mai. de 2024
Resposta de Lauren em 21 de mai. de 2024
Thank you for taking the time to leave us a review. We appreciate the kind feedback. We look forward to welcoming you back. Thank you for choosing Hampton Inn Cedar Park!

6/10 - Ok

Pamela

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The design of the room was not good. There is a sliding door that slides across the bathroom and the closet but it doesn't close well. When you close it in order to use the bathroom in privacy, you sit on the toilet and look up and the door has bounced back open. Awful design. Also, all of the scents escape from the bathroom because the door doesn't really close. In addition, all of the appliances in the room were unplugged. We had to get on the floor to plug up the microwave, clock radio, and keurig. The plugs were behind the dresser. The cooked food was "blah", no flavor and barely done. I've had better food at other Hampton Inns
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Pamela for taking the time share your experience with us. First and foremost, please accept my sincerest apologizes for the unsatisfactory experience you had during your stay with us. We will make sure to look into the given issues further.

10/10 - Excelente

Stevan

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Stevan for taking the time share your experience with us. We appreciate the kind feedback. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

10/10 - Excelente

Christy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The young gentleman (Andrew?) that checked me in and out was very friendly, helpful and enthusiastic but not intrusive. He is one of few people who seems to be committed to serving others well and who genuinely enjoys it and likes people. The breakfast included some hot items beyond the common continental breakfast and the staff frequently monitored it to make sure it didn’t run out and to keep the area clean and orderly. The building looks new and modern and they have popcorn, fruit, and coffee, cocoa and tea available in the lobby 24 hours. The surrounding common area has many small and well appointed intimate areas to sit and visit with others or work. Most importantly is the freshened and modern guest rooms with a small refrigerator, microwave, hairdryer, iron and ironing board. There is a wall thermostat to keep the temperature regulated to your ideal setting and two layered window shades, one of which is a blackout shade to keep the room dark while sleeping. It is very close to many restaurants, a large grocery store, and to gas stations. A major highway is a short drive away for easy access for travel. I loved this place!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Christy for taking the time share your experience with us. We appreciate the kind feedback. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

8/10 - Boa

Jesus

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Jesus for taking the time share your experience with us. We appreciate your feedback. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

2/10 - Terrível

DONNA D

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you for sharing your experience from your recent stay, Donna. First and foremost, please accept my sincerest apologizes for the unsatisfactory experience you had during your stay with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 - Excelente

MIGUEL

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Excellent clean room and coffee and cookies thru out the day. Great breakfast in the morning. Easy check out.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Lauren (Supervisor) em 2 de mai. de 2024
We are very happy to hear you enjoyed your stay. We hope to see you again in the future!

10/10 - Excelente

Jeffrey

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Lauren (Supervisor) em 2 de mai. de 2024
Thank you for your review. We hope to see you again in the future!

10/10 - Excelente

Harley

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em abr. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Harley for taking the time share your experience with us. We appreciate the kind feedback. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

2/10 - Terrível

Harold

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property was infested with bed bugs. Brought to staff’s attention they seems unsurprised by the mention of it. Manager was kind and polite, however followed through on nothing.
Resposta de Lauren (Supervisor) em 2 de mai. de 2024
I apologize for what you have experienced during your stay. The conditions you have mentioned are not up to our standards. Please feel free to reach out to us through our properties phone number.

10/10 - Excelente

Harley

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em abr. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Harley for taking the time share your experience with us. We appreciate the kind feedback. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

10/10 - Excelente

Harley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Harley for taking the time share your experience with us. We appreciate the kind feedback. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

10/10 - Excelente

Dennise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was pretty clean. Check in and check out was a breeze.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Dennise for taking the time share your experience with us. We are glad to hear check in and check out was a smooth process. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Area is great, close to shopping and restaurants. Rooms very clean, staff is very nice. Breakfast OK
Hospedou-se por 2 diárias em mar. de 2024

2/10 - Terrível

Russell

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Their network was down and they could not make key cards so they had to escort you upstairs to let you in your room anytime you went in and out. They said it had been down for two days. Also, whoever stayed above me must’ve had kids playing jumping and stomping until about 4 o’clock in the morning so we got no sleep.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Ryan w

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A/C was broken
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Adriana

Hospedou-se por 1 diária em mar. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Adrianna for taking the time share your experience with us. We appreciate the kind feedback. We take pride in delivering great service, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

10/10 - Excelente

Gretchen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a very nice place to stay. Great location.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Javier

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Lauren em 20 de mai. de 2024
Thank you, Javier for taking the time share your experience with us. We appreciate the kind feedback. We look forward to welcoming you back to Hampton Inn & Suites, Cedar Park.

4/10 - Insatisfatória

Anita

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
False advertisement. There was no breakfast provided.
Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

John

Viagem a dois
Pontos positivos: Limpeza e comodidades
Nice, new property. Hot water heater wasn't working the evening we checked in and was not working the next day in the morning. Desk staff wasn't aware of what was being done to fix it. The food set up wasn't well attended - several items needed to be asked for such as cups for coffee.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Sara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful
Wonderful stay. Check smooth and was told there was a hot water issue before the check in was complete… i appreciated being told…
Hospedou-se por 1 diária em fev. de 2024

2/10 - Terrível

Rolando

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
No hot water all weekend
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Michelle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is great - it is in an excellent location if you have anything going on in Cedar Park. It is a bit off the main road so I felt safe parking my car there. The front staff were friendly and very helpful upon arrival. I needed them to store my luggage since I arrived significantly early for my check-in and they were so incredibly kind about it. They even started trying to find a room for me to check-in to early but I had to leave so I didn't need it yet. Great place to stay. Only wish they had a few more gluten-free breakfast options.
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Jere

Viagem a dois
Pontos positivos: Comodidades
Very neat, and clean
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Kay, ROUND ROCK

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Angel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything went smoothly and the facility was clean. The best uncomfortable. I don't understand why hotels don't make an effort to have more comfortable beds.
Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

lorena

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property outside and inside was clean and the bar was nice and they serve breakfast. Close to shopping center which was great.
Hospedou-se por 2 diárias em jan. de 2024

6/10 - Ok

Cindy

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Things that make you go “hmmmm”
A very nice and mostly clean hotel (some spilled milk and food scraps in kitchen area) that is understaffed, with kind employees but many don’t speak English. There was no one at the front desk from 11:30-12:15 am and I gave up. People were trying to check in and someone was trying to get towels. I gave the woman my towels and dragged my heavy equipment upstairs, since no one was there to put it in the storage area. I was admittedly late to breakfast but it IS open til 10 am. At 9:30 there was no oatmeal left, and I could fill only a half a cup of the famous waffle mix. No syrup. I hesitate to write negative reviews but this property has great potential- conveniently located and relatively up to date. The parking spaces are skinnier than a Qtip. So if you arrive late, you may need to park down the street or improvise a space.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Blanca

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wish I was staying kore days
I would stay here again, it was so close to the venue I was going to. It was clean, in a nice area, had plenty of food options near. Easy to locate.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Leonard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked how clean the room was and how quiet it was. The breakfast could be improved upon.
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Daphne

Hospedou-se por 1 diária em jan. de 2024

2/10 - Terrível

mari

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Short staffed so we were shorted our stay.
My husband and I arrived at 4 pm to check in and were informed that our room was not ready. Not only was our room not ready, they did not have an estimate on when it would be ready. The lady working the front desk was amazing and I felt for her having to continuously tell couple that their rooms weren’t ready. We were attending an event at 7 pm and our room was not ready until a little after 6. Our room was hurriedly clean so there were several things that weren’t done. Our ice bucket was dirty, we received 1 towel, trash in a few hard to reach places. The last frustrating part was that I had Hotels.com reach out on my behalf to express our frustration in hopes of some type of resolution but never received an email back. However, area is amazing. Grocery and shopping in close proximity. Fairly easy to navigate.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Rachel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Mostly good stuff...
We've stayed here multiple times. The room and service was great. Always clean and comfy. Unfortunately the breakfast service was subpar. Watery waffle mix, mediocre omelets and short on the sides. Coffee in decanters had lots of "floaters" as if there's build-up in the decanters that "sloughing" off.
Hospedou-se por 2 diárias em jan. de 2024

2/10 - Terrível

gabriel

Pontos negativos: Serviço e funcionários
Room was 3 hours behind schedule
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice quick stay
I picked this location because of the distance of the HEB arena. The whole area is nice and is easy to navigate from the freeway. The room was comfortable and we had no issues.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Carol

Hospedou-se por 1 diária em dez.. de 2023

2/10 - Terrível

Karl

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Clayton, Missouri City

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Jean

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Maninder

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good to stay
Hospedou-se por 1 diária em nov. de 2023
Resposta de Neorilyn Tapang-Gilbert em 29 de nov. de 2023
We greatly appreciate your comments about your recent stay at our hotel. We are glad to know that you found the hotel to your liking. We are looking forward to welcoming you back in the future!

10/10 - Excelente

Kelly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is beautiful! And loved the tv options...netflix, showtime, etc. Seriously nicest hotel we have stayed at in some time. We will absolutely stay here when we come back
Hospedou-se por 1 diária em nov. de 2023
Resposta de Neorilyn Tapang-Gilbert em 29 de nov. de 2023
We greatly appreciate your comments about your recent stay at our hotel. We are glad to know that you found the hotel to your liking. We are looking forward to welcoming you back in the future!

8/10 - Boa

Cathy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had an issue with a dog barking in the room next to us when we checked in. We alerted the desk clerk and even though she had to upgrade us and move us twice, she was very positive and helpful. We had a good stay!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Neorilyn Tapang-Gilbert em 29 de nov. de 2023
We greatly appreciate your comments about your recent stay at our hotel. We are thrilled to hear that our team was able to provide you with excellent service and accommodations during your travels. We are looking forward to welcoming you back in the future!

8/10 - Boa

Jerome

Hospedou-se por 2 diárias em out. de 2023
Resposta de Neorilyn Tapang-Gilbert em 26 de nov. de 2023
Thank you so much for the positive review about your recent stay at our hotel. We are thrilled to hear that our team was able to provide you with excellent service and accommodations during your travels! We look forward to welcoming you back in the future!

10/10 - Excelente

Donald

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Neorilyn Tapang-Gilbert em 26 de nov. de 2023
Dear Donald,Thank you so much for the positive review about your recent stay at our hotel. We are thrilled to hear that our team was able to provide you with excellent service and accommodations during your travels! We look forward to welcoming you back in the future!

2/10 - Terrível

Sara

Viagem de negócios, Viagem a dois
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Expedia offered us a king bed however upon arrival, there were no king rooms available. Hampton Inn staff indicated Expedia oversold. In addition, the AC unit in the room was either old, damaged or in need of service as it had a loud rattle and could not be turned off at the thermostat. Hampton Inn could not offer us a different room or refund our money. We left and found another hotel and did not use Expedia for this new reservation.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Neorilyn Tapang-Gilbert em 29 de nov. de 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 - Excelente

Tyler

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely property. Close to everything
Hospedou-se por 1 diária em nov. de 2023
Resposta de Neorilyn Tapang-Gilbert em 29 de nov. de 2023
We greatly appreciate your comments about your recent stay at our hotel. We are thrilled to hear that you found the hotel to your liking. We are looking forward to welcoming you back in the future!

10/10 - Excelente

Anthony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent staff
Hospedou-se por 1 diária em out. de 2023
Resposta de Neorilyn Tapang-Gilbert em 29 de nov. de 2023
We greatly appreciate your comments about your recent stay at our hotel. We are thrilled to hear that our team was able to provide you with excellent service and accommodations during your travels. We are looking forward to welcoming you back in the future!