We had a very disappointing experience at this rental. We never received an email re: check-in, so had to call the owner when we arrived to get inside. The clothes washing machine was so moldy that just opening the washer door was nauseating. There was a large amount of black mold inside (especially gross since the sheets are washed in that washer per the cleaning team we met at check-out). I called the owner and she gave me the address of a local laundromat, which we had to use. The hot tub was not running and had limbs and leaves on the top of it - not good when you advertise "Hot Tub" in the title! The worst thing that happened was a large limb fell on our car while parked in the property's private driveway (the tree hangs over the driveway). It caused two dents in the hood. We contacted the owner and sent her photos and video of the damage - she eventually responded with a letter from her HOA saying we would have to file a claim with our insurance to get them to even address the problem. (Our deductible is twice the amount to repair the damage.) She offered NOTHING to compensate us for the car damage, non-working hot tub or laundromat costs and inconvenience. The rental is cute and was clean other than the laundry area and washer interior.