2/10 - Terrível
Grace G.
30 de jun. de 2025
Pontos negativos: Limpeza
Avoid at All Costs!
I cannot express how disappointed and frustrated I am with my experience booking with “summit view” for the Just Peachy apartment. I booked this place on May 18th for a trip to Stone Mountain, saving up specifically for this stay, only to have it fall apart at the last minute due to gross negligence and poor communication.On the morning of my check-in, I had to reach out to them myself just to get an update, only to be blindsided with a message about a plumbing issue that wasn’t even fixed as promised. The host offered laughable “accommodation options” with no smart locks, no TV, no functional kitchen, no Wi-Fi, and a measly 30% refund—completely unacceptable given the circumstances. When I pressed for clarification and demanded a full refund due to the inconvenience, the host’s response was dismissive and unprofessional, claiming they were “trying in good faith” but then “canceled” my reservation. However, it’s clear this was a sham—they didn’t actually cancel it but merely made it seem like they did to avoid having to issue a full refund. They then washed their hands of the situation, leaving me scrambling to find last-minute lodging near Stone Mountain with less than two hours to spare.This is not how you treat guests, especially when they’ve planned and paid in advance. The lack of accountability, the last-minute chaos they caused, and the deceitful attempt to dodge a fair resolution are are outrageous. I will be disputing this charge and reporting this experience.
Grace G.
Hospedou-se por 2 diárias em jun. de 2025