Otilia, we sincerely apologize that you experienced so many difficulties during your stay with us. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager

Dear Hannah, We deeply regret any discomfort you experienced during your stay with us and apologize for the inconvenience caused by the elevator issue. Your feedback is invaluable to us as we continuously strive to improve our services. Please know that your concerns will be addressed internally to ensure a more pleasant experience for future visits. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management

Dear Ute, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Michael, We're delighted to hear that you found our proximity to Truist Park convenient and enjoyed the modern, spotless accommodations at Extended Stay America. It's always our goal to provide a comfortable stay for our guests. We are looking forward to hosting you again for another memorable experience!Sincerely,Hotel Management

Dear LA DONNA, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience caused by the non-functional elevators and the unpleasant odor. Your experience does not reflect our usual standards. Our maintenance and housekeeping team has been alerted to resolve the problem appropriately. We appreciate your feedback as it helps us improve, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Cody, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Have a great day.Sincerely,Hotel Management

Dear Gwendolyn, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused by the sudden breakdown of the elevator during your stay with us. Your remarks about the same have been noted, and our technical team is already working to fix the problem as soon as possible. Considering this unusual case, please give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Adam, Thank you for choosing us. We apologize for the issues that impacted your time. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Michael, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Carmen, We apologize for your negative experience during this visit. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a typical event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management

Dear Victor, Thank you for your review. It is pleasant to know that you had a satisfactory time here. However, we are sorry for any inconvenience caused by the sudden breakdown of the elevator. Our technical team is already attending it on a priority basis. Our front desk team can help you better your time with us. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

Dear Upekha, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having provided this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management

Dear Elvina, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Vanessa, Thank you for the feedback regarding your stay in our hotel. We truly regret to learn about your disappointing experience. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Gary, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Shelia, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Adriana, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret the frustration this undoubtedly caused. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Rachel, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Kenneth, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. Further, we understand your disappointment with the sudden issues with the elevator that you mentioned. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Gregory, Thank you for reviewing our hotel. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Please note that refunds over 100.00 will be mailed by check within 14 days of departure, and we apologize if there was any miscommunication on our part regarding this. Please feel free to reach out to us at the hotel for any further queries. Thank you again, we hope you will choose us the next time you visit the area.Sincerely,Hotel Management

Dear Di, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Angela, We're sorry to read that your stay at our hotel did not meet your expectations. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Cody, Thank you for your kind feedback regarding your stay at Extended Stay America. We're delighted to read that you found your room clean and comfortable. While we continually strive to maintain and improve our property, we're grateful for your willingness to return in the future. Your satisfaction is important to us, and we look forward to providing you with another pleasant stay on your next visit.Sincerely,Hotel Management

Dear Darian, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated our property and quiet atmosphere. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear Makeba, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear candace, Thank you for reviewing your stay. We apologize for the inconvenience you experienced due to the cleanliness issue you experienced. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management