4/10 - Insatisfatória
Richard
23 de fev. de 2026
Buyer beware: They did not have the room I reserved and would not refund the difference. When I arrived, which was earlier than the check in time, they told me that no suite was available, nor would it be available and because I used a third party to book the hotel there was nothing I could do. They overbooked the suites. I reached out to Expedia and even they reached out and the hotel refused to refund the difference of the downgrade that I had to stay in. I know things happen, but the fact they would not refund the difference, even when Expedia reached out speaks volumes about their business practices.
Richard
Hospedou-se por 2 diárias em fev. de 2026