6/10 - Ok
Jennifer W.
23 de mar. de 2026
Pontos positivos: Limpeza
Good location. Quick check-in. “Friendly” neighbor. Two bedroom property with small loft suitable for children. Low ceiling, one twin daybed with a trundle. Comfortable beds. Only clothing storage is closet hangers. No dressers or luggage racks so suitcases are on the floor. Petite side tables but no lamps. Overhead light is glaring. Bathrooms and kitchen looked nice but bc we had NO hot water during our entire stay, no feedback. We reached out as soon as we were aware. During our two night stay we were expected to take the outdoor entrance to the basement to check breakers and the condition of the gas hot water heater. We met three times with plumbers. Our first night 10 pm to 1 am and early the next morning. We had “once in a lifetime” event plans for the day. When we returned for a quick freshen and change, a different plumber was in the house for visit 3. In addition to NO hot water, there was a pipe leaking in the kitchen which we were expected to resolve. Then we had no kitchen water. Plumber visit 4 was scheduled early day of checkout. We asked the homeowner / property management be onsite to address the water issues but they expected us to manage it. There was disruptive texting and phone calls from the property manger during our attendance of our “once in a lifetime event” which we had spent 8 hours travelling to attend. We understand things happen. This was preventable, fixable & should not have been our problem to manage. We were refunded 50/night.
Jennifer W.
Hospedou-se por 2 diárias em fev. de 2026