2/10 - Terrível
Ludmila
Viagem com a família
29 de mai. de 2025
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Avoid it: unreliable, poor service, noisy and small rooms
First of all, the service of this hotel is completely unreliable. During my stay, there was a taxi strike with no available taxis whatsoever (not even Uber). One day before, I organized with the hotel a transfer with the hotel's private driver/chauffeur to take me back to the airport the next day. The lady at the reception told me it was 100% confirmed and that the driver would show up the next morning. At night, I went to the reception once again to confirm my transfer. This time, they told me their driver might not show up and that they wouldn't know ("let's see if in the morning he shows up"). I mean, it's the hotel's private driver and they dont know?
What? Totally unreliable on something people are expecting for and that they cannot be late.
The hotel's driver never showed up indeed which shows the type of service this hotel provides. The reception just told me I need to understand these things happen (what?!) and to take the subway. I mean, this is totally unacceptable. Worst service I've ever seen.
Last, but not least: rooms are very small (bathroom is microscopic) and very very noisy. They even give you airplane earplugs due to the noise. Despite its great location, avoid it at all costs.
Ludmila
Hospedou-se por 3 diárias em mai. de 2025