Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. we greatly appreciate your comments .. It is a pleasure to announce that we will be implementing many upgrades to the property In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere

Dear Mr. Omar, First of all i would like to thank you for your comments and also i would like to apologize for any inconvenience situations you have met during your stay. It is the first time for us as hotel and management since we started our hotel's operation to receive a review such as yours! but i ensure you that we will take all your comments in our consideration and we will do our investigation regarding your mentioned comments,the necessary action will be taken to avoid such situations in the future. i would like to ensure you that we care about all our guests and their requests to make them very satisfied and make their stay enjoyable and unforgettable. once again thank you for your review and we are looking forward to welcome you again at Grand ocean hotel and resort.

Dear Julie Thank you for your comment, it was our pleasure to serve you and we are looking forward to welcoming you again at Grand Ocean Hotel in different time to be able to enjoy the beach Best Regards Mohamed El Sayed Rooms Division Manager