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Avaliações de Radisson Hotel, Astana

5 out of 5
Radisson Hotel, Astana
Sary Arka 4, Astana

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 16 de 44 avaliações" "
Nota 8 - Boa. 22 de 44 avaliações" "
Nota 6 - Ok. 4 de 44 avaliações" "
Nota 4 - Insatisfatória. 0 de 44 avaliações" "
Nota 2 - Terrível. 2 de 44 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

8,8/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Evgeny, Moscow

Viagem de negócios, Viagem em grupo
3 adult men were suggested to sleep in one King bed!!! Wow! We were really shocked how unfriendly the check in progress can be!!! The manager at the reception told us that they are lack of twin rooms. We were suggested to use one King bed for three of us!!!!)) Can you really imagine this?!))) By the way, we are are 3 adult men, we are very friendly but we're not eager to sleep all together. I'd like to remind that we payed the room for 3 adults and requested a twin bed and an extra bed.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Samgat em 10 de mai. de 2024
Dear Guest,Thank you for choosing Radisson Hotel, Astana!First of all, please let me apologize for the situation that you faced during your check-in at the reception with room type as you booked a room with a king-size bed with an extra bed request, and as the hotel was fully booked, our staff could not provide another room type with twin beds at the same time. We always do our best for our guests to provide the highest level of service to make a memorable stay with us.We hope that you understand the situation and that your next stay with us will be more comfortable and enjoyable.Best regards,Samgat JenisovCluster Director of OperationsRadisson Hotel, Astana

10/10 - Excelente

REMI

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect stay
Stayed for the new year eve, The room was splendid, staff really friendly and speaking English well. I will definitely stay here again. Thank you
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Rustem Sharipbayev em 8 de jan. de 2024
Dear Guest, Greeting of the Day!!! Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Rustem Sharipbayev Senior Service Manager

10/10 - Excelente

SEUNGHEE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Rustem Sharipbayev em 19 de dez. de 2023
Dear Minwook Lee! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time! Best regards, Rustem Sharipbayev, Senior Service Manager, Radisson hotel Astana!

10/10 - Excelente

??????

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quite nice place to stay
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Rustem Sharipbayev em 5 de dez. de 2023
Dear Aminat Suleimanova! Thank you for your feedback regarding your stay at Radisson Hotel Astana! We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near time !Best regardsRustem SharipbayevSenior Service Manager

8/10 - Boa

Reginaldo

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Good hotel many unexcuseable fails
It is increadeable a 5star hotel and you have to carry your luggage in front of guys that looks should doing this. Also the full paid stay wasn't at system... sad by using Hotels.com
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Rustem Sharipbayev em 5 de dez. de 2023
Dear Reginaldo!Thank you for your feedback regarding your stay at Radisson hotel Astana! We are sad to know , that you were not fully satisfied with our service and we apologize for any inconviniences. If we can be of any further asistance please do not hesistate to get in touch.Best regardsRustem SharipbayevSenior Service manager

6/10 - Ok

Andrew

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Front Office Team em 5 de jan. de 2022
Dear Guest, Thank you for stay with us. Hope to see you soon as your business brings you to Nur-Sultan. Best regards, Hotel Team

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
So-so
Rather disappointing overall, very hot in the room, even with the window open, key card kept not working so I had to go up and down to reception several times.
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Front Office Team em 30 de dez. de 2021
Dear Guest, Thank you for choosing our hotel for stay. Please accept our apology. We will do our best to make it right for our guest comfortable stay with us. Hope to see you soon. Best regards, Front Office Team

8/10 - Boa

Viajante verificado

Viagem de negócios, Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kopumā, ļoti laba viesnīca. Smuki un tīri. Brokastis lieliskas! Man tik patrāpījās numuriņš ar dīvainu smaržu, bet bij ok. Skaņas izolācija laba, kaimiņus nedzirdēju.
Hospedou-se por 7 diárias em out. de 2021
Resposta de Samgat Jenisov em 25 de out. de 2021
Greeting of the Day!!! Dear Guest, Thank you for choosing Radisson Hotel Astana. We hope that your next stay with us will be soon. Best regards, Samgat Jenisov Cluster Director of Fron Office Radisson Hotel Astana

8/10 - Boa

Viajante verificado

Hospedou-se por 1 diária em set. de 2020
Resposta de Rustem Sharipbayev em 28 de set. de 2020
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 - Boa

Thomas

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
A/c doesn't work but great room service
Went for the advertised staycation. The room service (food) is solid and prompt (<30 minutes). The rooms are as beautiful as they look in the photos and the clerk's speak decent English. My only complaints relate to the water and A/C. When I arrived, the water quit after washing my hands. A technician came to fix it, but it took 30 minutes for the rust to finish running out of the pipes in the bath tub. Even with the A/C on its lowest setting (12 celsius) it never really cooled down the room. This was a major drag and really marred what was otherwise a nice stay in an interesting, convenient location.
Hospedou-se por 4 diárias em jun. de 2020
Resposta de Samgat Jenisov em 15 de jul. de 2020
Dear Guest, Greeting of the Day! Thank you for choosing our hotel for stay. Please accept our apology for inconvenient situation during your stay with us. We hope to see you as a guest again very soon. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 - Excelente

Alena

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2020
Resposta de Rustem Sharipbayev em 10 de fev. de 2020
Dear Guest, Thank you for your notes. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 - Excelente

Joonhwa

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
객실에 창문이 강쪽이 아니라 아쉬웠지만 객실이 강 쪽이면 뷰가 매우 예쁠것 같음 객실 꺠끗하고 운동시설과 수영장을 이용할수 있는 점이 정말 좋았음
Hospedou-se por 2 diárias em out. de 2019
Resposta de Rustem Sharipbayev em 10 de dez. de 2019
Dear Guest, Thank you for your feedback regarding your stay at Radisson Hotel Astana. We are pleased to hear that you enjoyed your time with us and hope to welcome you back to our hotel in the near future. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 - Boa

Alvaro

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2019
Resposta de Samgat Jenisov em 1 de nov. de 2019
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 - Excelente

Viajante verificado

Hospedou-se por 12 diárias em set. de 2019
Resposta de Samgat Jenisov em 18 de out. de 2019
Dear Guest, Thank you for rating us. Hope to have you as a guest again. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 - Boa

Hubert

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gutes Hotel mit sehr gutem Service
Gutes Hotel mit sehr gutem Service; im Umkreis gibt es einige gute Restaurants und eine tolle Segafredo Cafe Bar;
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Rustem Sharipbayev em 11 de set. de 2019
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

8/10 - Boa

Kelvin

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleasant Stay at Radisson Astana
Hotel is located beside the bank and near to Astana Park. Breakfast has good selection but would be nice if there can be some variation of the hot food. Room is big and ample space to move around and for those with big luggage. Toilet is big too. Good if there is charging plug beside the bed. Staff were attentive though not all are proficient in English. Nice gesture to accommodate our request for late check as we were on 6pm flight. Guests are able to access World Class fitness centre, a mega fitness centre with classes, gym floor and indoor pool. Will stay at the property again for my next visit.
Hospedou-se por 3 diárias em mai. de 2019
Resposta de Samgat Jenisov em 22 de mai. de 2019
Dear Guest, Thank you for taking time and posting your review here. It was pleasure for us to get such positive note from you. We hope to see you again in near future. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 - Excelente

Viajante verificado

Hospedou-se por 1 diária em fev. de 2019
Resposta de Rustem Sharipbayev em 9 de abr. de 2019
Dear customer, thank you for your feedback. Best regards, Rustem Sharipbayev Guest Experience Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
it was great but do not tell me what to write when i am doing a voluntary survey
Hospedou-se por 1 diária em fev. de 2019
Resposta de Samgat Jenisov em 31 de mar. de 2019
Dear Guest, Thank you for taking time and posting review here. Please be our guest again if your business brings you back to Nur-Sultan city. Best regards, Samgat Jenisov. Cluster Director of Front Office Radisson Hotel Astana.

10/10 - Excelente

Alena

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel
The hotel is good. I didn’t like that they don’t have their own gym and they use WorldClass club’s facilities which are great but you get a coupon for one time visit per day
Hospedou-se por 4 diárias em jan. de 2019
Resposta de Samgat Jenisov em 5 de fev. de 2019
Dear Guest, it was great that you found time and posted your review here. We noted your comments. Hope to see you again with us. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location
Hospedou-se por 2 diárias em jan. de 2019
Resposta de Samgat Jenisov em 5 de fev. de 2019
Dear Guest, thank you for your review here. Please be our guest again. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Business travel in Astana
The temperature in my room was very hot even without the heat turned on, but everything else about my stay was lovely. The Radisson is in a good location by the river. The staff were all very friendly and accommodating.
Hospedou-se por 1 diária em jan. de 2019
Resposta de Rustem Sharipbayev em 5 de fev. de 2019
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Guter Platz für Geschäftsreisenden, zentrale Lage.
Hospedou-se por 1 diária em jan. de 2019
Resposta de Rustem Sharipbayev em 15 de jan. de 2019
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

10/10 - Excelente

Alvaro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel and nice location. Highly recommended!!
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Samgat Jenisov em 18 de dez. de 2018
Dear Guest, Thank you for taking time and posting your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

2/10 - Terrível

stephanie

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2018
Resposta de Samgat Jenisov em 20 de dez. de 2018
Dear Guest, Please accept our sincere apology for situation where we did not meet your expectations. It would be great if you share with us details and we could to follow up and make them right. Best regards, Samgat Jenisov. Cluster Director of Front Office. Radisson Hotel Astana.

8/10 - Boa

Viajante verificado

Bon hotel avec une très jolie vue sur le fleuve, grande chambre et très bon PDJ.
Hospedou-se por 3 diárias em nov.. de 2018
Resposta de Rustem Sharipbayev em 27 de nov. de 2018
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Rustem Sharipbayev Guest Experience Manager Radisson Hotel Astana

8/10 - Boa

Christopher

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Decent hotel experience
Overall decent hotel experience. Good food (though a bit overpriced), nice gym affiliation. Rooms and hotel in general a bit outdated. Good service overall though.
Hospedou-se por 5 diárias em out. de 2018
Resposta de Samgat Jenisov em 9 de nov. de 2018
Dear Guest, Thank you for stay with us. It was great that you found time and posted your review here as it is important for us any detail for guests’ comfortable stay. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good
Hospedou-se por 1 diária em out. de 2018
Resposta de Samgat Jenisov em 30 de out. de 2018
Dear Guest, Thank you for choosing our hotel for stay during visit to Astana. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 - Boa

Antti

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel and convinient location
A good Business style hotel in Astana.
Hospedou-se por 3 diárias em mai. de 2018
Resposta de Samgat Jenisov em 6 de jun. de 2018
Dear Guest, Thank you for stay with us. We are glad that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good hotel
Clean room, good breakfast, excellent fitness center
Hospedou-se por 4 diárias em abr. de 2018
Resposta de Samgat Jenisov em 25 de abr. de 2018
Dear Guest, Thank you choosing our hotel for stay. It was great that your found time and posted your review here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

10/10 - Excelente

Elena

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resposta de Samgat Jenisov em 25 de abr. de 2018
Dear Guest, Thank you for rating us here. Please be our guest again if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

6/10 - Ok

Robert Harmen

Pontos positivos: Serviço e funcionários
not my first choice
I did expect more from this hotel. It is rather outdated
Hospedou-se por 1 diária em out. de 2017
Dear Guest, Thank you for choosing our hotel for stay. We will be glad to see you again in our hotel if your business brings you back to Astana. Best regards, Samgat Jenisov Cluster Director of Front Office Radisson Hotel Astana

8/10 - Boa

Angela

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very comfortable stay with pleasant and efficient staff. Shirt business trip, therefore not very much to say
Hospedou-se por 2 diárias em jun. de 2017
Dear Guest, Thank you for choosing Radisson Hotel Astana. We appreciate you for taking time and posting your review here. Best Regards, Radisson Hotel Astana Team

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Thank you for rating our hotel!

8/10 - Boa

Yunlong

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Thank you for rating our hotel!!!

8/10 - Boa

Thomas

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
This here is a very good business hotel.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
cozy place
nice and neat, but location is little bit far from center.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great view and excellent breakfast.
Great view of the river and/or the city. Excellent breakfast and very friendly staff.

8/10 - Boa

Henrik Voigt, Danmark

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dejligt hotel
Internet forbindelsen var ikke specielt hurtig, men det var også eneste minus.

8/10 - Boa

LB-Y, Washington DC

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good snowy business hotel
The lay-out is a bit dated--lots of marble and columns, which wasn't a great first impression. However the room and furinishing were all first class. The service staff were wonderful and very responsive.

10/10 - Excelente

John, KZ

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay at the Astana Radisson
Excellent property, a little pricey

10/10 - Excelente

KAZIM

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I ENJOY STAING WITH THEM THEY PROVIED GOOD SERVESES

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
-30C
Hotelli on muuten hyvänkuntoinen ja trendikäs, mutta kun ulkona oli -30C niin huoneessa oli myös kylmä. Ikkunoiden laatu on heikko. jouduin pyytä ylimääräisen lämmittimen joka järjestyi kyllä heti. Erinomainen ja ystävällinen palvelulaatu.

6/10 - Ok

ST, New york

Pontos positivos: Limpeza e serviço e funcionários
Phenomenally overpriced for this level of hotel
The best thing about this hotel is its enormous breakfast buffet served till 10:30am so that you can skip lunch, and the access to the fitness center/spa/swimming pool -- although their system of making you obtain a pass for each visit is tedious (as is the same Internet pass system, instead of just offering open access). For the phenomenal price you'd expect much more: that the towel warmer in the bath should work; that there should at least be a kettle in the room for coffee and tea; that the mirrored closet shouldn't have a crack in it -- all of the small stuff that makes a hotel worth the price. But the Radisson more or less has a monopoly as the only Western chain in town. This hotel would have been just fine at half the price. Let's hope future competition spurs either better service or room amenities. It would also be a better hotel if they served more Kazakh or Russian food, but the menu offerings in that regard are sparse (just manti) and mostly focus on pizza and European cuisine. Not even one shashlik or plov offering? The result is that you have to venture out into the tundra (-20C) if you want to eat well.