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Avaliações de Hampton by Hilton Ashford International

3 out of 5
Hampton by Hilton Ashford International
Victoria Road, Ashford, England

Avaliações

8,8

Excelente

Nota 10 - Excelente. 196 de 335 avaliações" "
Nota 8 - Boa. 84 de 335 avaliações" "
Nota 6 - Ok. 28 de 335 avaliações" "
Nota 4 - Insatisfatória. 16 de 335 avaliações" "
Nota 2 - Terrível. 11 de 335 avaliações" "

9,4/10

Limpeza

9,0/10

Serviço e funcionários

8,4/10

Comodidades

9,2/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Euglent

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful place, amazing service and delicious breakfast
Hospedou-se por 1 diária em mai. de 2024
Resposta de AK em 21 de mai. de 2024
Dear Euglent,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.Kind Regards,Arshad KhanGeneral Manager

10/10 - Excelente

kim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is in easy walking distance of the intl station and the shopping outlet. We received a warm welcome, and check in was easy. Our room was quiet and very cleam, cosy beds and lovely waterfall shower.
Hospedou-se por 1 diária em mai. de 2024
Resposta de AK em 6 de mai. de 2024
Dear Kim,Thank you for your rating and review, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Andrew

Pontos positivos: Limpeza e serviço e funcionários
Very nice hotel clean . Breakfast was excellent. Pillows were very soft and mattress was very hard.
Hospedou-se por 1 diária em abr. de 2024
Resposta de AK em 22 de abr. de 2024
Dear Andrew,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 - Boa

James

Hospedou-se por 1 diária em abr. de 2024
Resposta de AK em 15 de mai. de 2024
Dear James,Thank you for your ratings, we look forward to welcome you in near future.Kind regards,Arshad Khan

6/10 - Ok

Wing Yan

Pontos negativos: Condições e instalações da propriedade
Nice budget hotel in Kent with basic supplies and facilities. Parking is not included in the room fee, cost £12 per night. Fair breakfast buffet options.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Waseem Saiyed em 3 de abr. de 2024
Dear Wing, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us, we are delighted that you had a wonderful experience at The Best Address. Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem Saiyed Deputy General Manager

10/10 - Excelente

Chris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was in a fabulous location, easy parking, comfortable rooms, lovely breakfast… we would very much recommend a visit to the brewery opposite the hotel, and sample some of there beers & food 👍👍👍
Hospedou-se por 1 diária em mar. de 2024
Resposta de Waseem Saiyed em 19 de mar. de 2024
Dear Chris, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager

10/10 - Excelente

Gail

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Having to pay high rate for parking.a minus .
Hospedou-se por 1 diária em fev. de 2024
Resposta de AK em 19 de fev. de 2024
Dear Gail,Thank you so much for taking your time to rate and review your stay with us. We are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

olivier

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Bertrand em 8 de fev. de 2024
Dear Olivier,Thank you for your wonderful rating. We are delighted to see that you fully enjoyed your stay with us.We hope to be able to welcome you again soon.Kind regards,BertrandNight Manager

2/10 - Terrível

Denton

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em jan. de 2024
Resposta de AK em 5 de fev. de 2024
Dear Mr Denton,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologize on behalf of my entire team.I am investigating your complaint and will try to come back to your email in 2 working days.Kind Regards,Arshad Khan

6/10 - Ok

Giverny

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de AK em 30 de jan. de 2024
Dear Giverny,Many thanks for your rating and review, please let us know how e can make your stay more comfortable on a future visit.We look forward to hear back from you.Kind regards,Arshad

6/10 - Ok

Lee

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
the walls are so thin you can hear everything from the rooms on either side - not ideal for families on a friday night
Hospedou-se por 1 diária em jan. de 2024
Resposta de AK em 25 de jan. de 2024
Dear LeeMany thanks for your rating and review, we are sorry to hear you found our walls to be thin, our rooms are made from pre made pods which are quite a good resistant to sound as even though we are located on main road, we do not have sound complaints. we hope to welcome you again in near future.Kind regards,Arshad

6/10 - Ok

Ian

Viagem com a família
Pontos positivos: Limpeza
Did the job but functional - not great
Beds not very comfortable, particularly the sofa bed for the 3 person. Charged twice for room between Hotels.com and the hotel. It was resolved but hard work. It’s a hotel to stay in for work or a connection point for an early Eurotunnel, as we did. Other surprise was an extra £12 for overnight parking. I think that’s excessive?
Hospedou-se por 1 diária em jan. de 2024
Resposta de DGM em 21 de jan. de 2024
Dear Ian, Greetings from Hampton By Hilton Ashford International Thank you for sharing your experience with us. We have shared your feedback with the appropriate hotel team to ensure the necessary measures have been put in place regarding our services. We also want to bring it your notice that our bed and mattress is a Hilton International approved and you will find similar quality in all Hampton hotels we do understand that it didn't meet your expectations as bed preference varies from person to person, We charge car parking as a separate charge because we have limited parking on site and we request all our guest to pre book it. Due to limited number of car park spaces this supplement is not added to the room rate and charged separately only to the guest who wish to use it.Once again, thank you for your feedback and we hope to host you again soon. Best Regards, Waseem SaiyedDeputy General Manager

4/10 - Insatisfatória

Matthew

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Bertrand Sourdat em 17 de jan. de 2024
Dear Matthew,Thank you for taking the time to give us a rating.Unfortunately it seems that we did not quite manage to wow you on this occasion.We are sorry and we hope that you will give us another chance to change your mind about us.Thank you,Kind regardsBertrandNight Manager

10/10 - Excelente

Tasneem

Hospedou-se por 1 diária em jan. de 2024
Resposta de Bertrand Sourdat em 17 de jan. de 2024
Dear Tasneem,Thank you for taking time to give us a rating.We are delighted to see that you have fully enjoyed your stay with us.We sincerely hope to welcome you again soon.Thank you,Kind regards,BertrandNight Manager

10/10 - Excelente

Robert J

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de AK em 2 de jan. de 2024
Dear Robert,Thank you for your ratings, we are glad to see everything went fine with your stay and we hope to welcome you again in near future.Kind regards,Arshad

10/10 - Excelente

Jörg

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Always a good place for a stop. Good hotel, friendly staff, easy parking and in walking distance to the city centre.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de AK em 26 de dez. de 2023
Dear Jörg,Many thanks for your wonderful review and ratings it is very much appreciated by the team and I. We look forward to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Raimund

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Alles OK
Endlich ein Wasserhahn, aus dem warmes und kaltes Wasser kommt. 👍
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ak em 11 de dez. de 2023
Dear Raimund,Thank you for your review and ratings, we are glad to hear you found our facilities up to your expectations. We hope to welcome you again in near future.Kind regards,Arshad

8/10 - Boa

Wayne

Hospedou-se por 1 diária em nov. de 2023
Resposta de Ak em 11 de dez. de 2023
Dear Wayne,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Richard

Hospedou-se por 1 diária em nov. de 2023
Resposta de AK em 19 de fev. de 2024
Dear Richard,Thank you for taking your time to rate your stay with us, we are glad to see high ratings and we hope to welcome you again soon in near future.Kind regards,Arshad Kahn

10/10 - Excelente

Ian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de AK em 16 de nov. de 2023
Dear Ian,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again soon.Kind regards,Arshad

8/10 - Boa

Franck

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bon hôtel
Très bon hôtel, accueil parfait, chambres spacieuses et confortables, possibilité de restauration même tard le soir (pizzas ...). Parking un peu limité en places
Hospedou-se por 1 diária em nov. de 2023
Resposta de AK em 16 de nov. de 2023
Dear Franck,Thank you for your review and ratings, we are glad to hear everything went fine with your stay and we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 - Boa

Elizabeth

Hospedou-se por 1 diária em nov. de 2023
Resposta de AK em 11 de dez. de 2023
Dear Elizabeth,Thank you for your ratings, we are glad to see high ratings. We hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Joanna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de AK em 14 de nov. de 2023
Dear Joanna,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again soon.Kind regards,Arshad Khan

10/10 - Excelente

Athol

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent place to stay and good bed
Hospedou-se por 1 diária em nov. de 2023
Resposta de Waseem Saiyed em 12 de nov. de 2023
Dear Guest, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager

4/10 - Insatisfatória

Tiffany

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
At first glance this hotel is spotless and modern and the staff are all so friendly, we thought we'd found a gem. It took us a while to find the parking as no directions on booking confirmation or website - off George Street. Sadly it was the worst night sleep we'd had in a long time. The pillows were nice but the matress was rock hard and they put a king size duvet inside a queen size duvet cover, on a queen size bed. The room had such a clinical smell you could taste it and the windows didn't open, nor did the extractor in the bathroom work. The breakfast was poor quality and we're glad we didn't pay extra for it. The staff in the morning smothered people a little bit too which was offputting. Sadly wouldn't return.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Team Hampton em 5 de nov. de 2023
Thank you for choosing to stay with us and for sharing your experience. We do appreciate your comments and we will take your feedback on board. We are certain that this will help us to improve the quality of facilities and services that we offer to our guests, however as a Hampton we are a limited-service hotel in which food and beds are standard for Hamptons,Kind Regards

8/10 - Boa

Sharon

Hospedou-se por 1 diária em nov. de 2023
Resposta de AK em 3 de nov. de 2023
Dear Sharon,Thank you for taking your time to rate your stay with us, We are glad to see good scores and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de AK em 1 de nov. de 2023
Dear Richard,Thank you for your ratings, we are glad to see your high scores and we hope to welcome you again soon.Kind regards,Arshad Khan

10/10 - Excelente

Temilade

Hospedou-se por 1 diária em out. de 2023
Resposta de AK em 30 de out. de 2023
Dear Temilade,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you back soon.Kind regards,Arshad

10/10 - Excelente

Peter

Hospedou-se por 1 diária em out. de 2023
Resposta de AK em 20 de nov. de 2023
Dear Peter,Thank you for your ratings, we are glad to see high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

4/10 - Insatisfatória

Danny

Hospedou-se por 1 diária em out. de 2023
Resposta de Ak em 30 de out. de 2023
Dear Danny,Thank you for your ratings, we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 - Boa

Meshaal

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location
Hospedou-se por 2 diárias em out. de 2023
Resposta de AK em 25 de out. de 2023
Dear Meshaal,Thank you for your review and ratings, we are glad to see you found our location to be perfect for your visit. we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 - Boa

Babatunde

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hampton
It was lovely,cosy and relaxing.
Hospedou-se por 1 diária em set. de 2023
Resposta de AK em 5 de out. de 2023
Dear Babatunde,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad

10/10 - Excelente

Fernando

Hospedou-se por 1 diária em set. de 2023
Resposta de AK em 2 de out. de 2023
Dear Fernando,Thank you for your ratings, we are glad to see your high ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Michael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de AK em 26 de set. de 2023
Dear Michael,Thank you for your ratings, it is very much appreciated by the team and I, We look forward to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Cherelle

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Handy spot near outlet
The hotel staff were friendly and willing to help. The facilities were clean and modern. The room was a good size. We enjoyed our stay and would return.
Hospedou-se por 1 diária em set. de 2023
Resposta de AK em 18 de set. de 2023
Dear Cherelle,Thank you for your review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad

6/10 - Ok

Jason

Hospedou-se por 1 diária em set. de 2023
Resposta de AK em 18 de set. de 2023
Dear Jason,Thank you for rating your stay with us, I am sorry to read low ratings and we were unable to meet your expectations. For any inconvenience experienced I would like to apologize on behalf of my entire team.Kind Regards,Arshad Khan

10/10 - Excelente

Sara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Stay - Good location
We really enjoyed our stay here. Beds were very comfortable, room was spacious and clean. Breakfast was varied and very good quality.
Hospedou-se por 2 diárias em set. de 2023
Resposta de AK em 11 de set. de 2023
Dear Sara,Thank you fo ryour review and ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

8/10 - Boa

Khalid

Hospedou-se por 2 diárias em jan. de 2023
Resposta de AK em 2 de out. de 2023
Dear Khalid,Thank you for your ratings, we are glad to see your ratings and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Ak em 6 de set. de 2023
Dear Guest,Thank you for your ratings, we are glad to see you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

Claire

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A nice 1 night stay in Ashford
The room was very nice and comfortable. Bathroom was nice but would like to have toilet brush to clean front of bowl when necessary. The included breakfast was very good with lots of options and staff very friendly and helpful. It is very close to the train station and Outlet Centre. I would stay here again
Hospedou-se por 1 diária em set. de 2023
Resposta de Ak em 4 de set. de 2023
Dear Claire,Thank you for your wonderful review, it is very much appreciated by the team and I, We hope to welcome you again soon.Kind regards,Arshad Khan

8/10 - Boa

Edwin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de AK em 1 de set. de 2023
Dear Edwin,Thank you for your ratings, we are glad to hear that you have enjoyed your stay with us and we hope to welcome you again soon.Kind regards,Arshad Khan

10/10 - Excelente

fabrice

Hospedou-se por 1 diária em ago. de 2023
Resposta de AK em 1 de set. de 2023
Dear Fabrice,Thank you for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

6/10 - Ok

graham

Hospedou-se por 1 diária em jul. de 2023
Resposta de AK em 1 de set. de 2023
Dear Graham,Thank you for your ratings, we are sorry to see low ratings if you could have shared with us some feedback would have been great. we hope to welcome you again.kind regards,Arshad Khan

8/10 - Boa

Ian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de AK em 1 de set. de 2023
Dear Ian,Thank you for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again,Kind regards,Arshad Khan

8/10 - Boa

Tim

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hampton by Hilton Ashford International
Needed to stay in Ashford for a walking holiday. Good location for the trains and central location.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Waseem Saiyed em 18 de ago. de 2023
Dear Tim, Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay. Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you. Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel. We hope to welcome you back to another memorable stay. Best Regards, Waseem Saiyed Deputy General Manager

10/10 - Excelente

Alex Davw

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A clean efficient and convenient hotel near the outlet and restaurants
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Waseem Saiyed em 18 de ago. de 2023
Dear Alex, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again. Best Regards, Waseem Saiyed Deputy General Manager

10/10 - Excelente

Petra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Perfect hotel
Hotel was perfect and the food was excellent did have one cup in my room I had to change as was dirty , one night room was quite warm , but we defiantly enjoyed our stay , staff were friendly and helpful
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Ak em 10 de ago. de 2023
Dear Petra,Many thanks for your review and rating, we are glad to hear all was fine with your stay except a dirty cup, we will share this with our housekeeping team to look in to it & retrain team. We hope to welcome you again in near future.Kind regards,Arshad Khan

10/10 - Excelente

ALAN

Hospedou-se por 1 diária em ago. de 2023
Resposta de AK em 1 de set. de 2023
Dear Alan,Many thanks for your ratings, we are glad to hear you have enjoyed your stay with us and we hope to welcome you again in near future.Kind regards,Arshad Khan

6/10 - Ok

Lotte

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de AK em 3 de ago. de 2023
Dear Lotte,Many thanks for your ratings, if you can share some more details on your ratings will be appreciated. we look forward to welcome you again in near future.Kind regards,Team Hampton

10/10 - Excelente

Lee

Hospedou-se por 1 diária em jul. de 2023
Resposta de Waseem Saiyed em 18 de ago. de 2023
Hello Lee, Thank you for taking the time to share your experience. We are very happy that you enjoyed the location, however we do apologize for the noise that you faced. It is in our hearts to ensure a stellar experience for our guests; however, we understand we dropped the ball during your stay. I will be sure to have a look further into this to see how we can alleviate this issue moving forward. We would love to see you again and ensure a flawless stay for your next visit. Wishing you a great day ahead, Best Regards, Waseem Saiyed Deputy General Manager