The customer service was exceptional, and I am very appreciative of that. The cleanliness of the room was not up to par, though. I never witnessed any of the housekeepers vacuum or mop the floors. I changed rooms once because of the dirty floors and dirty shower, but even the room I switched to had dirty floors and shower. I literally only saw the housekeepers change the linens, and cleaning rooms requires alot more than that. This hotel is in a good location, though, and dogs stay for free, so that was all a plus for me.