Lounge no saguão

Avaliações de Fairfield Inn & Suites by Marriott Asheboro

2.5 out of 5
Fairfield Inn & Suites by Marriott Asheboro
920 Executive Way, Asheboro, NC

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 505 de 1001 avaliações" "
Nota 8 - Boa. 306 de 1001 avaliações" "
Nota 6 - Ok. 104 de 1001 avaliações" "
Nota 4 - Insatisfatória. 52 de 1001 avaliações" "
Nota 2 - Terrível. 34 de 1001 avaliações" "

8,8/10

Limpeza

9,0/10

Serviço e funcionários

7,6/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Sandra

Pontos positivos: Limpeza
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 21 de mai. de 2024
Sandra, thank you for rating your stay at Fairfield Inn & Suites Asheboro. We're glad to see you enjoyed your time with us. We hope to welcome you back again soon.

10/10 - Excelente

Zachary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 17 de mai. de 2024
Zachary, thank you for your rating! The team at Fairfield Inn & Suites Asheboro is delighted to know you had a positive experience. We hope to have the pleasure of welcoming you back again soon!

10/10 - Excelente

Sharon

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very friendly staff. Clean safe environment
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 9 de mai. de 2024
Sharon, it's delightful to hear your positive remarks regarding Fairfield Inn & Suites Asheboro. We prioritize providing a spotless and secure environment for our guests and it's wonderful that our team members' friendliness stood out. We look forward to delighting you again in the future.

8/10 - Boa

Ray

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great staff check in. Very clean room. No vending machines and ice machine out of order. Water does not get very hot
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Ray, it's wonderful to hear you appreciated the smooth check-in experience and cleanliness at the Fairfield Inn & Suites Asheboro. We acknowledge your feedback about the amenities and will ensure that these issues are duly noted. Rest assured, our aim is to make your stay as comfortable and convenient as possible. We look forward to welcoming you back.

10/10 - Excelente

Tiffany

Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Paula

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excellent and professional front desk personnel. Nice property and pool. Gluten free breakfast menu options.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 14 de abr. de 2024
Paula, it's delightful to hear that you had an excellent experience during your stay at Fairfield Inn & Suites Asheboro. We're glad that our professional front desk team members and amenities, including the pool, added comfort to your time with us. It's also pleasing that our inclusive approach to breakfast made your dining enjoyable. We look forward to welcoming you back in the future.

10/10 - Excelente

Amoree

Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 30 de abr. de 2024
Thank you for the wonderful rating, Amoree!It's fantastic you enjoyed your time at Fairfield Inn & Suites Asheboro so much! We look forward to hosting you again soon for another amazing experience!

8/10 - Boa

Cheri

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The beds are way too soft.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Cheri, thank you for sharing your thoughts. It's regrettable to hear that the comfort level of the bed did not meet your expectations. We value guest feedback and will consider your remarks in improvements for the future. We hope you will give Fairfield Inn & Suites Asheboro another try on your next visit to the area.

8/10 - Boa

Margaret

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We liked everything about it.Was disappointed that the hot tub and swimming pool was down.We stayed for 4 days the pool finally was opened but not the hot tub.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Margaret, it's fantastic to hear that you appreciated multiple aspects about your stay at Fairfield Inn & Suites Asheboro. However, we recognize your disappointment related to certain amenities like the hot tub, and we strive to ensure that all our amenities are up and running for guests' enjoyment. We're relieved to hear that the swimming pool became available during your stay and we're sorry for any inconvenience the unavailability of the hot tub caused. We appreciate your understanding and look forward to welcoming you back in the future when all amenities will be fully functional.

6/10 - Ok

Andrew

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 21 de abr. de 2024
We appreciate you leaving your feedback with us, Andrew.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 - Ok

Jennifer

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
The inside of the property was very clean and the staff was very friendly. On the outside, there were cigarette butts everywhere. They also had landscaping done where they had been edging and weeding, but they didn’t blow the debris off of the sidewalk. There were also a lot of people just outside in the parking lot drinking and hanging out pretty much nightly. The indoor pool is nice and heated but is very small. The area is convenient to everything. Only about 10-15 from the zoo and several shops and dining options within walking distance.
Resposta de Customer Service em 28 de mar. de 2024
Jennifer, it's heartening to read you found the hotel impeccably clean with friendly team members and convenient location. However, your comments regarding the grounds maintenance and outdoor activities are taken into due consideration. We are glad to hear that you appreciated the heated indoor pool, despite its size. We continue to strive for an exceptional guest experience and your feedback aids us greatly in achieving it. Thank you.

10/10 - Excelente

Alexandria

Viagem com a família
Pontos positivos: Limpeza e comodidades
Great place to stay. Friendly staff and good breakfast!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Alexandria, thank you for choosing Fairfield Inn & Suites Asheboro and sharing your positive experience. We take pride in our attentive team members and our enjoyable breakfast. We look forward to welcoming you back on your next visit!

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Diana, it's heartening to know that you had a 5-star experience at Fairfield Inn & Suites Asheboro. We strive to offer our guests top-notch service and it seems we hit the mark during your stay. Thank you for taking the time to leave a rating. We hope to serve you again in the future.

10/10 - Excelente

chernelle, Hampton

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Thanks for the outstanding rating, Chernelle!We're delighted your time at Fairfield Inn & Suites Asheboro was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - Excelente

Angela

There is an indoor pool, making this a good place for families with children.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Angela, thank you for highlighting the indoor pool at Fairfield Inn & Suites Asheboro. It brings us joy to know that this feature has significantly enhanced your stay, especially for those visiting with little ones. We can't wait to welcome you and your family back to enjoy our facilities again.

10/10 - Excelente

Irene

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Irene, thank you for your excellent rating for Fairfield Inn & Suites Asheboro. We're thrilled to know your stay was fantastic and we look forward to welcoming you back in the future. Safe travels until then.

10/10 - Excelente

Doris

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Check in was easy, nice hotel just outdated
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 18 de fev. de 2024
Doris, it's delightful to hear your check-in process at Fairfield Inn & Suites Asheboro went smoothly. We appreciate your observations and assure you they're noted for consideration in our ongoing commitment to maintaining a pleasing atmosphere. We hope to welcome you back again soon!

8/10 - Boa

Clara

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
One bad apple doesn't spoil the whole bunch.
The front staff were excellent and the kitchen staff as well. The people that were supposed to clean my room never came by nor did I get clean linen. I had to go each time to the front desk to get it. McKenzie and the Young man "D" who was in training were great. They greet me with a smile and was very accommodating.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
Clara, your positive feedback on the superb service offered by McKenzie and D from Fairfield Inn & Suites Asheboro is greatly appreciated. It's disappointing to hear that room maintenance did not meet your expectations. Please rest assured that your feedback will be shared with our team to enhance future guest stays. We're already eager to deliver a more seamless experience during your next visit.

8/10 - Boa

Clara

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 22 de jan. de 2024
We appreciate your lovely rating, Clara!The satisfaction of our guests is important to us so we can't wait to see you back again at Fairfield Inn & Suites Asheboro soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 - Insatisfatória

Clara

Viagem de negócios
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 19 de jan. de 2024
Thank you for the great rating, Clara!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Fairfield Inn & Suites Asheboro. We'd like to share an even better experience with you soon.

6/10 - Ok

George

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Less than desirable nighttime front desk who dealt
The day time staff was amazing! They were so friendly and respectful. However, the lady with glasses who worked at the front desk in the evening (late evening both nights we were there) was opposite. She wasn’t friendly or polite. We had issues with hot water to bath both nights.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 9 de jan. de 2024
George, it's uplifting to know the daytime team members provided exceptional service during your stay. However, it's concerning to note less enjoyable encounters in the evening, as well as difficulties with maintaining hot water. We're devoted to consistent hospitality and your comfort, so we'll take these matters into consideration. Thank you for sharing your experience, and we hope to have another opportunity to better serve you.

8/10 - Boa

Sy

Resposta de Customer Service em 9 de fev. de 2024
Sy, thank you for taking the time to rate Fairfield Inn & Suites Asheboro. We're glad to know your stay was a positive one. We hope to welcome you back for an even better experience in the future.

10/10 - Excelente

CHRISTINE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 13 de jan. de 2024
Christine, your outstanding rating of the Fairfield Inn & Suites Asheboro is greatly appreciated! It is wonderful to know that your stay was enjoyable. We look forward to welcoming you back whenever your travels bring you our way. Safe travels!

8/10 - Boa

Frank

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Not once in our 3 day stay was our room picked up, vacuumed, trash emptied etc. We had to go to the front desk for towels and toilet paper. The employees were very respectful and helpful. I would expect more tidying up over a three day stay.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 8 de jan. de 2024
Frank, it's great to hear that our colleagues were respectful and helpful during your stay. Regarding the room upkeep, we feel it is important to note that we aim to provide an optimal balance of service and privacy for our guests. For future visits, please know you can request additional cleaning. We're confident that your next stay at the Fairfield Inn & Suites Asheboro will be more reflective of our normal standard.

10/10 - Excelente

Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect spot for our halfway meetup to go to the zoo- room was spacious- only negative was the beds not super comfy but all good
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 13 de jan. de 2024
Melissa, it is wonderful to hear that you found The Fairfield Inn & Suites Asheboro to be an excellent choice for your zoo trip. We are thrilled to learn that the room dimensions suited your needs. Our apologies if the mattress did not meet your level of comfort, and be assured we continuously strive to improve guests' experiences. Thank you for taking the time to provide this feedback, and we hope to see you again for another exciting visit to the zoo.

8/10 - Boa

Erika

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Responsive friendly management
The heating didn’t work. We got prompt attention and when it needed a repair we were upgraded
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 1 de fev. de 2024
Erika, it's always delightful to hear from guests like you who had a positive experience at Fairfield Inn & Suites Asheboro. We take pride in our fast response to issues and are glad we could promptly resolve any inconveniences you experienced. Our goal is to ensure each guest has an enjoyable stay, and we're delighted we made yours better with an upgrade. We anticipate welcoming you back in the future.

8/10 - Boa

Dawn

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Comfortable one night stay
Our one night stay was comfortable and quiet. The hot breakfast was perfect. The only complaint we had was a dirty mattress pad on the sleeper sofa and staff quickly provided us with a fresh one.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 31 de dez. de 2023
Dawn, it's delightful to hear that you found your stay at Fairfield Inn & Suites Asheboro comfortable and quiet, and that you enjoyed our hot breakfast. We acknowledge the problem you had with the sleeper sofa and appreciate your understanding as our team members promptly addressed the issue. We strive to keep our hotel consistently clean and comfortable for our guests. We hope to welcome you back soon for another pleasant stay.

8/10 - Boa

Richard

Viagem em grupo
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 30 de dez. de 2023
Thank you for the 8/10 rating, Richard!We are delighted to see that you had a wonderful time at Fairfield Inn & Suites Asheboro. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 - Excelente

Ursula

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff at the Front desk was Wonderful-Joy was so helpful and friendly! U should b sure to keep her -she is such an asset!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 29 de dez. de 2023
Ursula, thank you for your kind words. We're thrilled to hear that your experience at Fairfield Inn & Suites Asheboro was elevated by the delightful service you received from Joy. Recognizing her as a valuable part of our team is highly appreciated. We hope to welcome you back soon for another memorable stay.

10/10 - Excelente

Derek

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was as always super nice and accommodating love staying here only hotel I will stay at
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Customer Service em 27 de dez. de 2023
Derek, we're thrilled to hear about your positive experiences with our team members at Fairfield Inn & Suites Asheboro. Ensuring that our guests feel welcome and well cared for is one of our highest priorities. Your loyalty is truly valued and we look forward to your return visits.

10/10 - Excelente

LARS

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 15 de jan. de 2024
Lars, thank you for your Expedia Review for Fairfield Inn & Suites Asheboro. We're thrilled you had an exceptional experience with us and we look forward to welcoming you back on your next visit. Safe travels!

8/10 - Boa

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The room was ok the breakfast was excellent
The mattress were very hard the room was clean but the bathroom mirror light didn’t work and the shower head was very old.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 26 de dez. de 2023
Daniel, thank you for sharing your experiences at Fairfield Inn & Suites Asheboro. We're glad to hear that you appreciated the cleanliness of your room. Your note about the mattress and bathroom fixtures gives us a chance to consider areas for improvements and maintenance. We appreciate your constructive feedback and look forward to hosting you more comfortably in the future.

10/10 - Excelente

Linda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 18 de dez. de 2023
Linda, we're delighted that you had a wonderful stay at Fairfield Inn & Suites Asheboro. It's heartening to see your high rating and we look forward to hosting your next visit.

2/10 - Terrível

Isabel

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 13 de jan. de 2024
We appreciate the feedback, Isabel.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

8/10 - Boa

Chasity

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
The mattress was terrible, but other than that we enjoyed the stay.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Service em 15 de dez. de 2023
Chasity, we're glad to hear that you overall enjoyed your stay at Fairfield Inn & Suites Asheboro. We regret to hear about the discomfort with your mattress though. We're continually focused on improving guests' comfort and your feedback helps us do just that. We look forward to offering you a more enjoyable stay on your next visit.

10/10 - Excelente

Kevin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay breakfast was amazing and the staff was very nice
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Service em 6 de dez. de 2023
Kevin, thank you for sharing your experience! We're delighted to hear that you had a wonderful stay at the Fairfield Inn & Suites Asheboro. It's great to know that you enjoyed our delightful breakfast and also found our team members to be exceptionally pleasant. We're looking forward to hosting you again on your next visit.

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The breakfast was great, pool was clean.
Resposta de Customer Service em 12 de fev. de 2024
Robert, it's wonderful to know you enjoyed your stay at Fairfield Inn & Suites Asheboro. We appreciate your positive comments on our breakfast and clean swimming pool. We're grateful for your feedback and look forward to welcoming you again on your next visit.

10/10 - Excelente

Erin, Sacramento

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice property. Close to numerous restaurants and close to the freeway.
Hospedou-se por 1 diária em set. de 2023
Resposta de Customer Service em 25 de nov. de 2023
Erin, it is wonderful to hear you appreciated the convenience of Fairfield Inn & Suites Asheboro's location, nestled near various dining options and major roadways. Your delightful comments truly highlight the strong points of the property. We're looking forward to making your next stay with us even more pleasant.

8/10 - Boa

karen

Pontos positivos: Serviço e funcionários
Disappointed
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 24 de nov. de 2023
Karen, it's disheartening to hear your stay wasn't up to your expectations. Fairfield Inn & Suites Asheboro encourages feedback and will do our best to address your concerns. We hope for another chance to provide a more satisfactory experience in the future.

2/10 - Terrível

William

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Terrible Place to Stay
Our stay was not stellar. On a high note, the front desk people were excellent. Our first room was unacceptable. The closet folding door was hanging by 1 screw and could not close - A serious safety item. Food left in fridge and bathroom not cleaned - Towels laying on floor, etc.. We needed 3 keys and none worked. 2nd room was a bit better, but the fridge would not get cold. Key card problems once again. There was NO ICE available anywhere on the 3 floors! Front desk had ice in small plastic bags, and I question the purity of the ice bagging process. I'm sending a copy of this review to the Randolph County Public Health Department.. I don't recommend staying at this Fairfield Inn. For the price, this should be much better. There has got to be a better option in the Asheboro area.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Customer Service em 20 de nov. de 2023
William, we regret to hear about the experiences you've outlined in your review. We acknowledge your concerns about the issues in your room, fridge temperature, and the ice availability. We also understand the inconvenience faced due to key card malfunctions. We ensure such experiences are not common and we're dedicated to continual improvements. As for your ice concern, please be assured that your health and safety are our top priorities. We're sorry that your visit didn't meet your expectations and we thank you for your feedback, as it's key to our growth. We hope you consider staying with us again, for an opportunity to provide a better service experience.

10/10 - Excelente

Derek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice staff and very clean
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 15 de nov. de 2023
Derek, thanks for sharing your wonderful feedback about Fairfield Inn & Suites Asheboro. We're thrilled to hear you found our team members friendly and the cleanliness top-notch. We're looking forward to welcoming you back in the future.

10/10 - Excelente

Derek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very friendly staff!! Very clean room!
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Customer Service em 14 de nov. de 2023
Derek, thank you for sharing your experience at Fairfield Inn & Suites Asheboro. We're pleased to hear that our team members' friendliness and our well-kept room met your expectations. We strive to offer superb service and a comfortable stay. We hope to see you again soon!

10/10 - Excelente

Shawn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 13 de nov. de 2023
Shawn, it's wonderful to see your perfect rating for Fairfield Inn & Suites Asheboro. We're delighted you had such a positive stay. We look forward to seeing you again, ensuring your next visit is just as memorable.

8/10 - Boa

Russsell

Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 8 de nov. de 2023
Russell, thank you for taking the time to rate your stay at Fairfield Inn & Suites Asheboro. We're glad to see that you had an enjoyable experience. Looking forward to welcoming you back in the future.

10/10 - Excelente

Joyce

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
From the moment we arrived we were treated like welcome family. Every member of the staff was friendly and efficient. I have to give you all across the board 5 star rating because you made our visit the best stay at a hotel I've ever experienced at a time when we were going through tremendous hardship! Thank you so much 🙏😊
Hospedou-se por 1 diária em nov. de 2023
Resposta de Customer Service em 7 de nov. de 2023
Joyce, it's heartening to hear that your stay at Fairfield Inn & Suites Asheboro made a positive difference during a challenging time. It's always our goal to make guests feel like part of the family with our dedicated and welcoming team members. We appreciate your positive feedback and look forward to the opportunity to serve you again in the future.

8/10 - Boa

michael

Pontos positivos: Serviço e funcionários
what's up with getting towels replaced
This was our second time at this location, the first time we had a problem with housekeeping replacing the towels they didn't. had to go to front desk and got replacements we were told to place the the soiled towels to place them out side the door. This time when checking in for our three night stay I asked if the towels to be replaced, not done caught cleaner in hall and got them from her. also all the Ice machines were broken we were told to go across the street to the Hampton to get ice. Not sure we will return to this location on next trip. The service staff were respectful and cordial . room was 232 dates oct 25,26,27
Hospedou-se por 3 diárias em out. de 2023
Resposta de Customer Service em 3 de nov. de 2023
Michael, we appreciate your feedback. It's unfortunate to hear there were some hiccups with towel replacement and ice machine availability during your stay. This certainly isn't the experience we aim to provide for our valued guests. We're pleased that our team members were respectful and cordial. We do hope you'll give us another chance to impress you upon your next visit.

10/10 - Excelente

Alan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The disliked was ... ice Machines wasn't working... everything great
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 1 de nov. de 2023
Alan, it's wonderful to read that your overall stay at the Fairfield Inn & Suites Asheboro was delightful, despite encountering an issue with the ice machines. Your feedback is vital and will be conveyed to the maintenance team for review. We are glad you found the rest of your experience to be top-notch. We hope to serve you again soon.

8/10 - Boa

Rodney

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 30 de out. de 2023
Thank you for the 4-star rating, Rodney!It's great your time at Fairfield Inn & Suites Asheboro was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

6/10 - Ok

michael

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e conforto do quarto
Staff great hotel not
The staff was wonderful..The bed was horrible(hard as hell)..I had to buy my own ice(none of your ice machines worked). There was no soda to buy(told the truck didnt come although everywhere else had pepsi)...The inside of the hotel was like 90 degrees and in my room the air conditioner keep resetting itself to 74 degrees..
Hospedou-se por 2 diárias em out. de 2023
Resposta de Customer Service em 30 de out. de 2023
Michael, we appreciate you taking the time to share your feedback. It's great to hear that our team members provided excellent service. However, we're sorry to hear about your concerns with the firmness of the bed, the ice machine and soda availability, and the room temperature settings. These are certainly unusual incidents and we've taken note on these matters for improvement. Our priority is your comfort and we wish your stay had perfectly reflected this value. Despite these issues, we do hope to welcome you back in the future.

6/10 - Ok

Christopher

Viagem com família e crianças pequenas
Just ok
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 30 de out. de 2023
We appreciate you taking the time to share your feedback, Christopher.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.