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Avaliações de Natron Palace Hotel

2 out of 5
Natron Palace Hotel
Livingstone Street, Arusha

Avaliações

6,4
Nota 10 - Excelente. 1 de 15 avaliações" "
Nota 8 - Boa. 5 de 15 avaliações" "
Nota 6 - Ok. 5 de 15 avaliações" "
Nota 4 - Insatisfatória. 3 de 15 avaliações" "
Nota 2 - Terrível. 1 de 15 avaliações" "

6,2/10

Limpeza

6,4/10

Serviço e funcionários

6,0/10

Comodidades

6,0/10

Condições e instalações da propriedade

5,4/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Pedro

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Basic room okay for 1 night
Room is not sound proof at all, so you sleep with street noise. Rooms are old/ furniture outdated with floor and toilet very clean :-) However, bed clothing is full of old dirty stains (eg rust), so it’s not the best thing to visualize where you will sleep. :(( Breakfast was a pleasant surprise :))
Hospedou-se por 1 diária em out. de 2021
Resposta de Manager em 9 de nov. de 2021
Thank you for taking time and leave us a reivew.We are dissapointed you were not comfortbale during your stay with us.We are working on your comments on the mentioned area to improve our guests experience.

4/10 - Insatisfatória

Zuzana

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Reception didn't have any Internet when we arrived and couldn't find our booking. We got one smelly rum with really small bathroom. Noise from the street was horrible, no sleep for 2 nights
Hospedou-se por 2 diárias em nov.. de 2021
Resposta de Manager em 9 de nov. de 2021
Thank you for a kind and honest reviee we will improve on the mentioned areas as we are poised to serve our guests with greater competence

6/10 - Ok

Isabel

Hospedou-se por 1 diária em ago. de 2021
Resposta de Reservations em 18 de ago. de 2021
Thank you for rating us welcome back anytime you revisit Arusha

10/10 - Excelente

Aleksandar

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Review
The hotel is situated in the city centre, just next to the bus station and close to the central market area. It is very clean and staff is friendly. The rooms affordable and comfortable. The breakfast is delicious. Best value for money in Arusha. Be aware that internet password is changed every day. In conclusion, very happy with my stay in this hotel and that is why second time decided to stay here.
Hospedou-se por 1 diária em jan. de 2021
Resposta de Agrey,Hotel Manager em 15 de fev. de 2021
Thank you for a Honest feedback. We are delighted you have enjoyed your stay with us. We warmly welcome you back again anytime you visit Arusha.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2019
Resposta de Manager em 3 de dez. de 2019
Appreciate your feedback

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2019
Resposta de Manager em 3 de set. de 2019
Thank you for taking time reviewing us.We appreciate your feedback and warmly welcome you back :)

6/10 - Ok

Viajante verificado

Hospedou-se por 2 diárias em fev. de 2019
Resposta de Manager em 3 de abr. de 2019
Thank you for a kind feedback. You are mostly welcomed.

6/10 - Ok

MB, Braunschweig

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Für Übernachtung vor Start der Safari OK - mehr nicht. Wir haben das Hotel vor Start der Safari und Wanderung zum Kilimandscharo gewählt. Es sollte recht zentral in Arusha liegen. Es macht nicht den sichersten Eindruck - wie wir vor Ort festgestellt haben. Zimmer ist sehr klein - man hat nichtmal Platz für zwei Koffer. Möbel dolle verwohnt und es riecht. Bett war sauber, aber dennoch hatten wir unseren Bettenschutz dabei, weil wir uns da so nicht reinlegen wollten. Bad noch kleiner als klein. Kein Duschvorgang. Unwohlfaktor war groß. Alles sehr hellhörig - man hört alles. Hotelgäste, Fahrstuhl und morgens den Hahn und/oder den Aufruf zum Gebet. Fahrstuhl fällt regelmäßig wegen Stromausfall aus - Gott sie Dank gibt es Treppen. Frühstück im Preis mit drin - war OK und ausreichend. Personal war, sofern sie uns auf englisch verstanden haben, freundlich.
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Guest relations team em 25 de nov. de 2018
Thank you for taking time to write us a feedback. it was great to have you around. We welcome you back anytime you revisit Arusha.

8/10 - Boa

Viajante verificado

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Hospedou-se por 1 diária em set. de 2018
Resposta de Manager em 3 de out. de 2018
We value your feedback We welcome you back again.

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Fair overall but needs bathroom curtains
Service is good. But it's next to a high rise which have a very good view of you using toilet, shower.
Hospedou-se por 2 diárias em ago. de 2018
Resposta de Manager em 18 de ago. de 2018
Thank you for a kind feedback we warmly welcome you back.

6/10 - Ok

Viajante verificado

Pontos negativos: Conforto do quarto
Good location next to the bus station, so you can watch what's going on around. However, the location is very busy throughout the day even though the windows in the room are closed. Wifi worked only at the reception during our stay. The room was small and the bed quite uncomfortable.
Resposta de Manager em 17 de mai. de 2018
Hello Thank you for a kind review. We apologize on the negatives, and promise to be worked upon.Taking this opportunity to welcome you any time you revisit Arusha.

8/10 - Boa

Mr D A

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A decent, budget hotel.
A decent, budget hotel in a central location. It has a good bar and restaurant. The breakfast is of good quality. with a
Hospedou-se por 1 diária em fev. de 2018
Resposta de Manager em 22 de fev. de 2018
Thank you for a decent review. taking this opportunity to welcome you back any time you revisit Arusha.

8/10 - Boa

satish, jaipur

Nice to stay there
It was good to stay in this hotel. Good location and hospitality.
Hospedou-se por 1 diária em jun. de 2017
Resposta de Reserv. Manager em 12 de jul. de 2017
Thank you Satish for your kind and Honest response, taking this opportunity to welcome you again at Natron Palace Hotel

2/10 - Terrível

lynda , arusha

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not worth the money
Some of the staff were nice,others not so much .the room was not clean enough. The bathroom had no shower curtain and as a result the whole place got wet when I took a bath. Pillows were stained and filthy. No aircondition or fan and as a result a standing fan was requested. Window Net in the room was torn.
Bedroom

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
arusha
When we arrived : no booking and they said that we didn't pay despite our booking voucher ! They were not aware that we can book through hotels.com and it was a problem even for the manager. We had to insist to get our room (fully paid by credit card) and they disturbed us many times making pressure because they wanted a second payment ! Very small bathroom and very noisy.