8/10 - Boa
ruud v.
15 de jul. de 2025
Pontos positivos: Limpeza
Our experience
House, appliances, first class. One bedside light was broken. Coffee maker espresso button doesn’t work. One leg on a low table in the living area is connected with 2 screws iso the required 6 screws. If the table is moved in a certain direction there is great change the leg collapsing. Location: great. Major issue: We got en incorrect access card to the gate. The explanation we got from the location manager: Check-in was very busy (not true when we checked in) and staff prepared one-week access cards in advance, because most guests were staying for one week. Is staff ease more important than customer service? We stayed 2 weeks, so our card was wrong. On a tied schedule we had to leave one morning at 7:00 and couldn’t. Central office responded with an automatic message “call local office”. The local office responded with an automatic message “the office is open at 9:00”. The lady who answered the phone when we called the central emergency number could not activate the gate. At 7:30 two workers entered the gate and with their phone were able to open the gate. We received apologies but no information that makes us confident that such a failure cannot happen again.
ruud v.
Hospedou-se por 12 diárias em jun. de 2025