2/10 - Terrível
Joann
Viagem com a família
15 de fev. de 2026
We didn’t stay, because they cancelled our reservation even though we checked in at 4:15pm, got a parking pass and they had our bags as the 2 queen bed room with hearing accessibility was not ready yet. It was Valentine’s Day so we had a reservation for 6pm in town. The woman behind the desk said she would call as soon as the room was ready. An hour later when she didn’t call, I called her. She advised happily that it was ready for us. I reminded her that we would be back after our dinner so please do not give away our reservation. We have 2 teenage daughters and a soccer tournament the next day for ODP. She said of course not. I got a call at the dinner table about 7:30pm from Expedia which was strange. I only answered since it seemed odd. The Expedia rep advised our reservation was cancelled at the hotel and so he was helping us find another at the last minute. We had to run from dinner stressed that we didn’t have a room for our family that night and may have to drive home. I couldn’t believe it so had the rep wait while I merged a call with the hotel since the woman told us she had our room. Then with Expedia on the call she said they didn’t. So she lied. We went back to the hotel to retrieve our bags and go somewhere else last minute. They were unaccountable and unprofessional. They never apologized and then called the police on us when we took their names and photos since we couldn’t get the full names. Worst, most traumatic experience of our lives & we will follow up.
Joann
Hospedou-se por 1 diária em fev. de 2026