Vista para a montanha
Verificar disponibilidade

Avaliações de Westmark Anchorage Hotel

3 out of 5
Westmark Anchorage Hotel
720 West 5th Avenue, Anchorage, AK

Avaliações

7,4

Boa

Nota 10 - Excelente. 269 de 1001 avaliações" "
Nota 8 - Boa. 362 de 1001 avaliações" "
Nota 6 - Ok. 219 de 1001 avaliações" "
Nota 4 - Insatisfatória. 99 de 1001 avaliações" "
Nota 2 - Terrível. 52 de 1001 avaliações" "

8,0/10

Limpeza

8,0/10

Serviço e funcionários

7,0/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Vera Lúcia, ótima localização. perto do metrô e da estação d

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótima localização
Hospedou-se por 3 diárias em nov.. de 2018

2/10 - Terrível

Phillip

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is closed. Expedia sold us a hotel that is closed and is trying to charge a cancellation fee. It’s comical.
Hospedou-se por 3 diárias em mar. de 2024

8/10 - Boa

Merita

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were nice, the rooms are large and clean and very comfortable. Close and walkable to lots of restaurants and shops.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Jon

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is an excellent location in downtown...less than a block to some wonderful restaurants and easy walk to the museum. During tourist time I would guess parking an issue but in off times (spring/fall) no worries to park. room was clean and staff friendly
Hospedou-se por 5 diárias em set. de 2023

4/10 - Insatisfatória

April

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Amber

Viagem com a família
Pontos positivos: Serviço e funcionários
We actually didn’t get to stay, because when we arrived they didn’t have any rooms with two beds, as we had reserved, due to closing the floor for renovations. The young girl running the desk at 9:00 PM was very kind and apologetic and was able to get us put up in another “sister” hotel nearby. The ordeal was frustrating, however, since I had my young boys with me and a small window to get back to my daughter’s sporting event and missed the beginning. Also, there was a homeless man she and the male housekeeper were trying to get to leave the property and the way it was handled in front of my family was very disappointing. The male employee was extremely unprofessional. Lastly, I was told I wouldn’t be charged anymore at the replacement hotel but still had to give a credit card for “incidentals” and it has a large pending charge which makes no sense as I had already paid through hotels.com. So now I have to go deal with that.
Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

Sancho

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bad
Booked a room and they happened to have no available rooms. I was only given a $25 coupon for a huge inconvenience.
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

LAWRENCE

Viagem de negócios
Pontos negativos: Limpeza
Doors locked hard to get in and out.
Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Wes

Viagem em grupo
Pontos positivos: Comodidades
$40 bucks for parking was a little steal for one night.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Robert

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
This is a good value hotel for the area, plenty of places to eat and shop nearby.
Hospedou-se por 2 diárias em set. de 2023

2/10 - Terrível

Cory

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Not much redeeming about this hotel. It's in a good location, but so is the Hilton down the street. Room was outdated, stuffy, bathroom fan didn't work, walls were thin, window was cracked, balcony door seal was poor, no fridge in the room, smelled musty. I don't have anything good to say.
Hospedou-se por 4 diárias em set. de 2023

10/10 - Excelente

Jenny

Hospedou-se por 1 diária em set. de 2023

2/10 - Terrível

TODD, DEER PARK

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
Paid for a Suite...got a standard room
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Linda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

craig

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Linda

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exceptional staff and service
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Stephanie

Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Gisela, Brooklyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very satisfied with this hotel
Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Persenia

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
I got stuck in their bathroom. Door stuck!!! Good thing my son was there to open it up for me!!! Water leaked in on carpet in front of patio door😳
Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

KENNETH

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Located great spot
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Kenneth, thank you for taking the time to take this survey, we greatly appreciate your feedback.

6/10 - Ok

Iris

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
Hotel needs a lot of TLC. No exhaust fan in bathroom, Closet shelf is too close to the pole; difficult to hang clothes Coffee Pot broken Breakfast Food buffet needs monitoring. Service utensils need freshening. Very difficult to make a reservation at the hotel.
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Iris, thank you for your feedback, we greatlyappreciate your time.

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very friendly staff, clean hotel
The hotel was busy but the staff were always super friendly. The only issue we had was the WiFi was very intermittent and we had trouble staying connected. We enjoyed our stay and would stay here again
Hospedou-se por 2 diárias em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Susan, thank you so much for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us. We are definitely looking into upgrading our Wi-Fi within the new season. We hope to see you again on your next visit into town. Take care!

8/10 - Boa

Susan

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Mary

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Convenient and clean
Older hotel but clean and convenient to downtown.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Mary, thank you for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us.

8/10 - Boa

Faith

Viagem com a família
Pontos positivos: Comodidades
This was a nice hotel but needs some attention to be what it once was. The furnishings are showing their age (Just like the rest of us!)
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Faith, thank you for taking the time to write a review, we appreciate your feedback as it means a lot to us.

8/10 - Boa

Mike

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It’s an easy walk to some of our favorite shops and the concert hall so we don’t have to try and find rides or parking during our stay
Hospedou-se por 2 diárias em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Mike, thank you for taking the time to write a review, we greatly appreciate your feedback. Hope to have you back on your next trip into town.

6/10 - Ok

Mark

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A Centrally located Hotel Downtown
Westmark is centrally located. Room was clean though the heating system is a bit noisy. Guest parking is expensive at $39 dollars a night. Road noise is moderate. Staff is friendly though you can not check in until 4 pm
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 16 de set. de 2023
Hello Mark, thank you for taking the time to write a review, we greatly appreciate your feedback, as it means a lot to us.

10/10 - Excelente

Rita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Front Desk em 20 de set. de 2023
Hello Rita, thank you for taking the time to take this survey, we really appreciate your feedback.

8/10 - Boa

Darrin

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 16 de set. de 2023
Thank you, Darrin, for taking the time to take this survey. We greatly appreciate your feedback.

2/10 - Terrível

Richard

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Door outside would not shut completely or lock. Bathroom doorknob fell off and I was locked in. My husband had to push the door in to get me out. The tv didn’t work blurry lines entire time it was on. Several outlets didn’t work and something happened that my husbands computer just went black.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Front Desk em 16 de set. de 2023
Hello Richard, thank you for taking the time to write a review, we greatly appreciate your feedback. We are sorry for the experience that you had, there are no excuses to them. We will work hard within our team to make sure issues are addressed.

2/10 - Terrível

AARON

Pontos negativos: Serviço e funcionários
Until unhappy customers.
We showed up at 2 pm ask if they would hold our luggage while we waited. When I finally got to check in. I asked if they could send the luggage to you room, they said they would. I guess tò the room and the keys didn't have. Went back down and get new keys made. Asked for a for a 2:30 am wake in call. That didn't happen. As we had a 6 am flight. Went back to the room and still no luggage. I went back to the front desk and ask for my luggage. It was still locked up. Finally got the luggage. Had to ask for a cart to haul it to the room myself. It appears your front staff is too wrapped in their social lives the pay attention is clients needs!
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Office Management em 16 de set. de 2023
Hello Aaron, thank you for taking the time to write a review, we greatly appreciate your feedback. I want to apologize for your recent experience, as it is very unacceptable to not follow through on our word. This issue will be brought to our front desk and bellmen staff meeting to ensure we stay attentive to our guests. Thank you again for letting us know, and I hope you give us another chance at earning your business. Have a wonderful day.

10/10 - Excelente

Judson

Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 16 de set. de 2023
Thank you for taking the time to take this review, we greatly appreciate your feedback.

4/10 - Insatisfatória

David

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
The property is run down. Furniture is falling apart; toilet did not work when we arrived. (They did repair it promptly) Overall, the price was extremely high for the condition of the Hotel. We will look elsewhere on our next visit.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Front Desk em 13 de set. de 2023
Hello David, thank you for taking the time to write a review, we greatly appreciate your feedback. We are hoping to get some renovations done within the off season. So, we hope to have you back to give you a better experience as we refresh for the next season.

4/10 - Insatisfatória

Christine

Hospedou-se por 1 diária em set. de 2023

6/10 - Ok

Diane

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property is older but it’s tried to keep it’s furnishings up to date. We arrived about 1 1/2 hours before the official 4 pm check-in because we had to get our rental car back before 4 pm. Although we were not allowed to check-in until 4 pm, the friendly staff did tag our 7 pieces of luggage & store them for us. We waited in their lobby, which already had about 20 people from a cruise waiting to check-in. Fortunately when 4 pm came around the cruise passengers were checked in in another part of the hotel & our check-in went quickly. The room was large & clean. The hotel is downtown, across the street from Glacier Brewery (where we had a delicious dinner) and Atwood Concert Hall (where we got great tickets on the spur of the moment & saw the awesome “Hamilton”). Because we had to be at the train station by 5:45 am the next morning, the front desk clerk was kind enough I get us two taxes quickly.
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 13 de set. de 2023
Hello Diane, thank you for taking the time to write a review, we greatly appreciate your feedback, it means a lot to us. We are hoping in the near future to get some renovations done. We hope to have you back on your next trip into town.

4/10 - Insatisfatória

Edie

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Zachary

Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

john

Hospedou-se por 1 diária em set. de 2023

4/10 - Insatisfatória

Carmen

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e comodidades
I found a lot of hair on the floor. Traffic noise ALL night long!! Needs better sound proofing. I have to use ear plugs and sleep with a pillow on my hear! No breakfast unless you pay for the overpriced buffet. No microwave or frig in room. A lot of homeless persons around. Overpriced.
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 4 de set. de 2023
Hello Carmen, thank you for taking the time to write a review, we appreciate your feedback. I want to apologize for your recent stay experience, as we work towards revising some of our property issues.

10/10 - Excelente

Jamea

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 4 de set. de 2023
Hello James, thank you for taking the time to take this review, we appreciate your feedback.

8/10 - Boa

Dustin

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Id give it 5 as its pretty nice, short of a few small issues: Employees were dumb and rude to start while parking and unloading our baggage. It must be an alaska thing, but lacking in the hvac department. No way to have any moving air or cooling short of leaving the balcony door open? And 3rd was the decor / finishes. Minor peeling paint (near golden balcony door trim) Bathroom tile, sink and toilet feel and look dated and cheap. Overall not bad for the price, close to a 5 when considering value and other options.
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 4 de set. de 2023
Hello Dustin, thank you for taking the time to write a review, we greatly appreciate your feedback as it means a lot to us. We hope to have you on your next trip into town. Take care.

4/10 - Insatisfatória

Marshall

Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Lan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is located in downtown area, it is convenient to do everything.
Hospedou-se por 1 diária em set. de 2023
Resposta de Front Desk em 13 de set. de 2023
Hello Lan, thank you for taking the time to write a review, we greatly appreciate your feedback, as it means a lot to us. We hope to have you back on your next trip into town.

6/10 - Ok

Richard

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Host wasn’t welcoming. Rooms were outdated.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Front Desk em 13 de set. de 2023
Hello Richard, thank you for taking the time to write a review, we greatly appreciate your feedback. I do apologize for the hosts behavior, as it will be reviewed by our GM. Also, we hope to get renovations done within the off season.

6/10 - Ok

Cynthia

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Front Desk em 30 de ago. de 2023
Hello Cynthia, thank you for taking the time to rate our hotel, we appreciate your feedback.

8/10 - Boa

Nathan

Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was very friendly and helpful. The bed was comfortable and the room had a nice view of the bay. Thanks for the nice stay.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Front Desk Staff em 30 de ago. de 2023
Hello James! Thank you so much for taking the time to write a review, it means a lot to us. We are glad you enjoyed your recent stay and hope to have you back on your next trip into town :)

10/10 - Excelente

Lori

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Wonderful & friendly stsff. Great location for dining and close to Atwood theater.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Front Desk Staff em 30 de ago. de 2023
Hello Lori! Thank you so much for taking the time to write a review, we greatly appreciate your feedback, and hope to have you back on your next trip into town :)

6/10 - Ok

Richard

Hospedou-se por 1 diária em ago. de 2023
Resposta de Front Desk em 16 de set. de 2023
Thank you, Richard, for taking the time to take this review, we greatly appreciate your feedback.

8/10 - Boa

Sorbrique

Hospedou-se por 1 diária em ago. de 2023
Resposta de Front Desk em 30 de ago. de 2023
Hello Sorbrique, thank you for taking the time to review our hotel, we greatly appreciate your feedback.