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Avaliações de Corendon Amsterdam New-West, a Tribute Portfolio Hotel

4 out of 5
Corendon Amsterdam New-West, a Tribute Portfolio Hotel
Aletta Jacobslaan 7, Amsterdam

Avaliações

8,6

Excelente

Nota 10 - Excelente. 506 de 1001 avaliações" "
Nota 8 - Boa. 317 de 1001 avaliações" "
Nota 6 - Ok. 97 de 1001 avaliações" "
Nota 4 - Insatisfatória. 41 de 1001 avaliações" "
Nota 2 - Terrível. 40 de 1001 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

LORENA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gostei muito do hotel! Ele fica próximo de metrô, ponto de tram e de ônibus. Os quartos eram bem limpos. As únicas coisas que incomodaram foi o travesseiro, que não era muito confortável; o aquecedor, pois não permitia colocar em uma temperatura superior a 22°C e acabamos sentindo frio no quarto e o fato de no bar do hotel tocar uma música alta todos os dias até umas 23:30h.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mrs. Lorena, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Corendon Amsterdam New-West Team

10/10 - Excelente

Fernando

Hospedou-se por 6 diárias em mai. de 2023
Resposta de - Corendon Amsterdam New-West team em 12 de jul. de 2023
Dear Fernando,Thank you very much for sharing your experience.We are happy to read that you enjoyed your stay with us.We hope to welcome you again to our hotel.Kind regards,Guest Relations

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jun. de 2023
Resposta de - Corendon Amsterdam New-West team em 12 de jul. de 2023
Dear Sukhdev Singh,Thank you very much for sharing your experience.We are happy to read that you enjoyed your stay with us.We hope to welcome you again to our hotel.Kind regards,Guest Relations

10/10 - Excelente

Eduardo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em set. de 2022
Resposta de Pedro em 11 de out. de 2022
Dear Eduardo,Thank you for leaving this lovely review!We are happy to read that you had a pleasant stay with us.We hope to welcome you again to our hotel!Kind regards,Corendon City Team

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em set. de 2022
Resposta de Pedro em 29 de set. de 2022
Dear guest,Thank you so much for your great review!We hope to welcome you again to our hotel!Kind regards,Front Office Team

8/10 - Boa

Carlos Alberto

Hospedou-se por 2 diárias em abr. de 2022
Resposta de Guest Relations em 4 de mai. de 2022
Dear Guest, Thank you for your review! Kind regards, Sharon Guest Relations

8/10 - Boa

Aline

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom hotel
O hotel é muito bom, para ser excelente faltam alguns itens como touca de banho e creme para o corpo que são itens normalmente fornecidos por hotéis desse padrão, além disso não era possível carregar as despesas de restaurante na conta do quarto, tudo tinha que ser pago imediatamente.
Hospedou-se por 5 diárias em nov.. de 2021
Resposta de Guest Relations em 10 de dez. de 2021
Dear Aline, Thank you for sharing your experience with us. We are pleased to read that you enjoyed your stay with us! It is indeed correct that we do not place body lotion and extra's in the room as a standard. By doing this, we prevent waste of bottles. Please know that we do have all these extra's on request with our Front Desk. We do hope to host you again in the future. Kind regards, Guest Relations

2/10 - Terrível

JOSE

Viagem em grupo
Pontos negativos: Limpeza e serviço e funcionários
Problemas
Os quartos nao eram arrumados diariamente!! Nunca repuseram a agua de geladeira e o Kit de banho!!
Hospedou-se por 8 diárias em fev. de 2020
Resposta de GR Officer em 6 de mar. de 2020
Dear Jose, thank you for your review. We are saddened to read that we could not meet your expectations during your stay with us. Please let me kindly mention that we provide water bottles in the fridge upon arrival only, and they can be refilled with the tap water. If you wish for more amenities in the room besided the ones in the suitcase, know that our reception is available 24/7. Kind regards, Gina, Guest Relations.

8/10 - Boa

Andre

Hospedou-se por 4 diárias em out. de 2019

10/10 - Excelente

Bruno

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2019

8/10 - Boa

Gilberto

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2019

10/10 - Excelente

ISRAEL JOSE

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel muito bom! Serviço excelente e prático. Quartos confortáveis e com ótimo design. Único problema é que o hotel é afastado dos pontos turísticos de Amsterdã, mas fica ao lado de uma estação de metrô, o que facilita bastante o acesso a qualquer ponto da cidade. Ficamos por 3 dias e a estadia foi ótima.
Hospedou-se por 3 diárias em ago. de 2019
Resposta de Guest Relations em 20 de nov. de 2019
Dear Israel Jose, thank you for your exceptional review. We are very happy to read that you have enjoyed your stay with us and made use of our facilities. We hope we will have the pleasure to welcome you again next time you are visiting Amsterdam. Kind regards, Corendon Guest Relations.

10/10 - Excelente

Anastasiia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel, big and comfortable rooms, staff is welcoming and polite, very professional and helpful. Breakfast is super good and tasty with lots of options, highly recommend!!! Me and my family, we enjoyed our stay!
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Selen em 15 de abr. de 2024
Dear Guest,Thank you very much for taking the time to share your kind words with us! We are delighted to read that you enjoyed your stay.We greatly appreciate to know that we have met your expectations. Your satisfaction is our top priority, and it was an honour to be welcoming you to our hotel.Once again, thank you for sharing your experience with us. We look forward to welcoming you once again.Kind Regards,Guest Relations

10/10 - Excelente

Daniel Alfonso

Viagem a dois, Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
Nos toco dos dias sin internet de los 3 que nos hospedamos
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Selen em 15 de abr. de 2024
Dear Mr. Alfonso,Thank you for taking the time to provide feedback regarding your recent stay with us. Your feedback is greatly appreciated!Rest assured, your input has been shared with management team, and we will carefully review your input to identify areas for improvement.We appreciate your feedback and look forward to the opportunity to welcome you back to our hotel.Kind regards,Guest Relations

8/10 - Boa

Lisa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We liked the property but there was nothing unique about the hotel they need to give you better transport information as took us until the following day to realise where the tram and train was. Maybe on the booking info would be handy
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Tessa em 3 de abr. de 2024
Dear Lisa,Thank you for taking the time to provide feedback regarding your recent stay with us. Your input is very valuable to us as we continually strive to improve our services.Rest assured that your feedback has been promptly shared with our management. We will carefully review it and address any areas needing improvement to ensure a better experience in the future.We sincerely appreciate your input and hope to have the pleasure of welcoming you back to our hotel.Kind Regards,TessaGuest Relations Agent

10/10 - Excelente

Savannah??

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were all super lovely and friendly will love to visit there again because of them as well as the nice quality of the room.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tessa em 3 de abr. de 2024
Dear Savannah, Thank you very much for taking the time to share your kind words with us! We are delighted to read that you enjoyed your stay, especially that you enjoyed (insert positive aspects).We greatly appreciate to know that we have met your expectations. Your satisfaction is our top priority, and it was an honour to be welcoming you to our hotel.Once again, thank you for sharing your experience with us. We are looking forward to welcoming you once again.Kind Regards,TessaGuest Relations Agent

8/10 - Boa

Milton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Selen em 28 de mar. de 2024
Dear Milton,Thank you for taking the time to provide feedback regarding your recent stay with us. Your input is very valuable to us as we continually strive to improve our services.Rest assured that your feedback has been promptly shared with our management. We will carefully review it and address any areas needing improvement to ensure a better experience in the future.We sincerely appreciate your input and hope to have the pleasure of welcoming you back to our hotel.Kind regards,Guest Relations

10/10 - Excelente

Ømer, Rygge

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resepsjonisten er veldig veldig deilig
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Selen em 27 de mar. de 2024
Dear Mr. Omer,Thank you very much for taking the time to share your kind words with us! We are delighted to read that you enjoyed your stay.We greatly appreciate to know that we have met your expectations. Your satisfaction is our top priority, and it was an honour to be welcoming you to our hotel.Once again, thank you for sharing your experience with us. We are looking forward to welcoming you once again.Kind Regards,Guest Relations

8/10 - Boa

ISIMEME

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Selen em 5 de mar. de 2024
Dear Isimeme, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Corendon Amsterdam New-West Team

10/10 - Excelente

Francesco, Soriano Nel Cimino

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel molto pulito e moderno, collegato benissimo con il centro di Amsterdam per via di tram, bus e metro. Molti servizi a suo intento si può accedere a tutto ciò di cui si ha bisogno. Insomma Hotel eccellente da me consigliato.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Tessa em 4 de mar. de 2024
Dear Francesco,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards,TessaGuest Relations Agent

2/10 - Terrível

Subiya

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The reservation was pay at the property and refundable I didn’t go because my visa doesn’t issue yet The deduct the Amount from my card I need to refund it please
Resposta de Tessa em 4 de mar. de 2024
Dear Subiya,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards,Tessa Guest Relations Agent

8/10 - Boa

Linda

Hospedou-se por 1 diária em out. de 2023
Resposta de Selen em 23 de mar. de 2024
Dear Linda, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! If you are willing to share any additional details regarding your experience, we will highly appreciate as it will help us improving our services. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, Guest Relations

8/10 - Boa

Cedric

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Swimming pool and sauna not clean.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tessa em 14 de fev. de 2024
Dear Cedric,Thank you for your feedback.We will pass the feedback on to the Spa department manager.Kind Regards,Guest Relations Team

2/10 - Terrível

Acila

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tessa em 20 de mar. de 2024
Dear Mrs. Acila, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! If you are willing to share any additional details regarding your experience, we will highly appreciate as it will help us improving our services. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards,TessaGuest Relations Agent

10/10 - Excelente

DONGHAN

Hospedou-se por 1 diária em jan. de 2024
Resposta de Tessa em 31 de jan. de 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. Kind Regards,Guest Relations Team

10/10 - Excelente

Sylvia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Freundlich, sauber, gutes Frühstücksbüffet. Parkplatz kostete für 1 Nacht allerdings 25€, darauf hätte gern hingewiesen werden können. Insgesamt: gern wieder☺️
Hospedou-se por 1 diária em jan. de 2024
Resposta de Tessa em 29 de jan. de 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,Tessa Guest Relations Team

10/10 - Excelente

Jade

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Tessa em 29 de jan. de 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,TessaGuest Relations Team

8/10 - Boa

Korede

Pontos positivos: Limpeza e serviço e funcionários
Just okay.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Tessa em 22 de jan. de 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Kind Regards,TessaGuest Relations Team

8/10 - Boa

Josephine Sabine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Selen em 17 de jan. de 2024
Dear Josephine Sabine, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lovely!
Really nice hotel, a little far out from the centre but doesn’t take long on the metro. Easy access to the metro and the tram!
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Selen em 17 de jan. de 2024
Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

shu chen

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Selen em 17 de jan. de 2024
Dear Shu Chen, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

Devshree

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em jan. de 2024
Resposta de Selen em 17 de jan. de 2024
Dear Devshree, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

Sandra

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was a party in the bar area which was very loud and kept us awake
Hospedou-se por 1 diária em jan. de 2024
Resposta de Selen em 9 de jan. de 2024
Dear Mrs. Sandra, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Corendon Amsterdam New-West Team

10/10 - Excelente

Adrian

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Tessa em 29 de jan. de 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely,TessaGuest Relations Team

8/10 - Boa

Johann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
L hotel est bien situé, la chambre est propre et le personnel a l ecoute. Petit bemole, climatisation difficile a regler et prevoir de payer le stationnement si vous venez en voiture 20 € par jour. Sinon bon rapport qualite prix
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Selen em 9 de jan. de 2024
Dear Mr. Johann, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Corendon Amsterdam New-West Team

10/10 - Excelente

Wing Sze

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Selen em 9 de jan. de 2024
Dear Wing Sze, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

6/10 - Ok

reena

Viagem em grupo
Pontos negativos: Comodidades
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Selen em 9 de jan. de 2024
Dear Reena, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,The Corendon Amsterdam New-West Team

10/10 - Excelente

Vincent

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Tessa em 14 de fev. de 2024
Dear Vincent,On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards,Guest Relations Team

10/10 - Excelente

Charlene

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Selen em 5 de jan. de 2024
Dear Mrs. Charlene,Thank you for taking the time to let us know about your experience while staying with us. Your experience described is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

LEARDO

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Selen em 5 de jan. de 2024
Dear Leardo,Thank you for taking the time to let us know about your experience while staying with us. Your experience described is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

Polina

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mrs. Polina, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

6/10 - Ok

Rajveer Kaur

Viagem a dois
Pontos negativos: Serviço e funcionários
The decor of the hotel is nice and the Mondi restaurant is vibrant. I will say that we weren't happy that our room wasn't ready an hour after the allocated check-in time of 2.00pm - the hotel did provide us with free drink vouchers as way to make up for this. For the money we paid for our room, the cleanliness was average as there was still the previous guest's hair in the bathtub, the rug in the bedroom wasn't vacuumed and we still didn't get assistance with sorting out the TV, after asking everyday throughout our stay. The staff just didnt seem bothered to help. In terms of transportation, the metro is only a three minute walk from the hotel. Location wise, the hotel is a ten minute walk from local supermarkets and takeaway places.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Rajveer Kaur,Thank you for taking the time to let us know about your experience while staying with us. Your experience described is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards, The Corendon Amsterdam New-West Team

2/10 - Terrível

Taki Allah

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Taki Allah, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! If you are willing to share any additional details regarding your experience, we will highly appreciate as it will help us improving our services. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

8/10 - Boa

Cagnur

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Selen em 17 de jan. de 2024
Dear Cagnur, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

6/10 - Ok

Firat

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mr. Firat, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! If you are willing to share any additional details regarding your experience, we will highly appreciate as it will help us improving our services. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

4/10 - Insatisfatória

Samira

Pontos negativos: Serviço e funcionários
We stayed for the weekend there, rooms are ok but poorly sound proofed and it’s very loud because of the bar at the first level. First night someone was trying to break into our room around 4am, for almost 15min( there are lots of high and drunk people there)When we told the front desk next day she rudely told us that it’s not their responsibility to control that! The second night, thanks to the passionate screams of the lady across the hall couldn’t get any sleep either. During the 3nights stay the room was cleaned only once, when we asked for fresh towels we had to wait almost 45min! I wouldn't recommend this hotel if you're looking for a safe, quiet and relaxing place to stay during your trip
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mrs. Samira,Thank you for taking the time to let us know about your experience while staying with us. Your experience described is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards, The Corendon Amsterdam New-West Team

8/10 - Boa

julie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mrs. Julie, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

Anton

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mr. Anton, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

8/10 - Boa

Bachman

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mr. Bachman, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team

10/10 - Excelente

Nicky

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location and nice hotel
I arrived late and the restaurant was closed unfortunately. However, the 24 kiosk was well stocked which was great. The staff on check in were excellent. The room was clean and comfortable, however, when I removed the bedsheet in the morning, the undersheet, could have done with a freshen up.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Selen em 4 de jan. de 2024
Dear Mrs. Nicky, On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel management team to keep improving. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Kind Regards, The Corendon Amsterdam New-West Team