Aloft Singapore Novena

We stayed in a one bed apartment with balcony for 8 nights. The bed was comfortable, the shower great and having a kitchenette with a fridge was a big bonus. There was a free breakfast included, but we chose instead to buy our own provisions as the items available weren't really to our taste. The staff were very helpful (thank you, Yeo, in particular). We liked the fact that you could ask for extra water at any time, and there were lots of useful items available at reception. Also preferred not having our room made up every day as we needed to sleep in due to jet lag for the first few days! It was an easy walk to a bus stop, and the MRT was not too far away. Didn't get a chance to use the rooftop area, but it looked very inviting! Would definitely stay again.

My experience was extremely disappointing. I am an Expedia Gold member, and it is clearly stated that, subject to availability, early check-in and late check-out should be offered. However, across three separate reservations, we were not granted either benefit — unless we were willing to pay extra, which completely defeats the purpose of the status. What made it even more frustrating is that after checking out and later returning just to collect our luggage, the rooms were still vacant, clearly indicating that availability was not the issue and that the refusal was purely commercial. This approach shows a lack of alignment with the benefits promised to customers and little regard for the guest experience. For this reason, I will not stay at this hotel again.