Dear guest, Thank you so much for your kind words! We're delighted to hear that our staff was able to assist you effectively and provide excellent service. We strive to ensure that every guest has a positive experience, and your feedback reinforces our commitment to delivering exceptional hospitality. We hope to welcome you back soon for another enjoyable stay!Best regards,Rahat Palace Hotel

Dear Mr. FrankWe were happy to know that you was satisficed with accommodation. We are happy to see you again in Rahat Palace Hotel . Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mr. Leon,Thank you very much to choose Rahat Palace Hotel . Regarding to your reservation you didn't add breakfast, that why was not included. Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mr.Andrey.We are very pleased to see that you have enjoyed our facilities so much and thank you very much for taking the time to leave us your feedback. We invite you to return and we will continue to improve to offer excellent service to all our guests. Best regards.Assem AmanbayevaGuest Relation Manager

Dear. Mrs.Suzumi.We are more than glad to know you have enjoyed a wonderful experience in Rahat Palace Hotel. We are very grateful for your feedback, which is such a valuable source of information for us. I would like to thank you very much for having chosen us during your stay in Almaty, and for publishing on Expedia , which will help us with our continuing effort to improve the services quality for our guests.Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mrs. Denise.Thank you very much for sharing your sincere feedback. I regret to see that on this occasion your experience did not live up to your expectations. Rest assured your feedback has been raised to the heads of the Dpts involved in order to prevent any recurrence and to ensure our standards are always followed. Please accept our apologies for any inconveniences caused.Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mrs.Daniya.First of all we would like to thank you for taking the time to share with us your feedback about your last stay in Rahat Palace Hotel. We feel very sorry to see the incidents experienced regarding your room , please accept our apologies for any inconveniences caused. I remain at your entire disposal for any further assistance or information you may require. Kind regards.Assem AmanbayevaGuest Relation Manager

Dear Mr. Bauyrzhan.We are very pleased to see that you have enjoyed our facilities so much and thank you very much for taking the time to leave us your feedback. We invite you to return and we will continue to improve to offer excellent service to all our guests. Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mrs Nathalie Thank you very much for your sincere and constructive feedback, In Rahat Palace Hotel we take all comments and observations very seriously in order to continuously improve our standards of quality and service. I would like to assure you that this situation is more likely to be an exception. We will take all necessary measures to ensure the highest services quality. I truly hope that you will grant us with another chance to welcome you back at the Rahat Palace hotel, and we will be able to change your impressions to the better and show you our true hospitality. Looking forward to welcoming you back. Assem AmanbayevaGuest Relation Manager

Dear Mr. Oleg.Thank you very much for sharing your sincere feedback. Said that ,I am sorry to see that you found the room reserved not up to your expectations. Please receive our apologies for any inconveniences caused in this regards. Rest assured we take good note of your comments to improve our services and facilities day by day. We hope you give us again the opportunity to provide you the best cares soon.Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mr. Perry.Greetings from Almaty! Thank you for having chosen the Rahat Palace Hotel Almaty during your trip to our town as well as for posting a great review regarding your stay among us. We are more than glad to know you have enjoyed a wonderful experience in Almaty. Our entire team is delighted to hear that the warm and personalized service highlighted your experience. High quality level is a must for us and searching for the excellence is our main goal. We hope you give us again the opportunity to provide you the best cares soon.Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mrs. Joahna .Greetings from Almaty! Thank you for having chosen the Rahat Palace Hotel Almaty during your trip to our town as well as for posting a great review regarding your stay among us. We are more than glad to know you have enjoyed a wonderful experience in Almaty. Our entire team is delighted to hear that the warm and personalized service highlighted your experience. High quality level is a must for us and searching for the excellence is our main goal. We hope you give us again the opportunity to provide you the best cares soon.Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mr. HWIJIN.We are more than glad to know you have enjoyed a wonderful experience in Rahat Palace Hotel. We are very grateful for your feedback, which is such a valuable source of information for us. I would like to thank you very much for having chosen us during your stay in Almaty. Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mr. Roman,First of all, thank you for sharing with us your sincere feedback following your recent stay in Rahat Palace Hotel. The comments and observations of our guests are of paramount importance to us, as those are the most valuable guideline to constantly improve our products and services. Please kindly receive our most sincere apologies for the inconveniences caused. I remain at your entire disposal for any further assistance or information you may require.Best regards.Assem AmanbayevaGuest Relation Manager

Dear Mr. Gulkhan. Thank you for this wonderfull feedback that motivate us to continue offering every day a better service, We are happy you enjoy our customer service and the position and services of your room .We will be very happy to see you back. Thanks and wish you a lovely day. Best regards. Assem Amanbayeva Guest Relation Manager

Dear Mr.Otto. We are very pleased to see that you have enjoyed our facilities so much and thank you very much for taking the time to leave us your feedback. We invite you to return and we will continue to improve to offer excellent service to all our guests. Best regards Assem Amanbayeva Guest Relation Manager

Dear Mr. Yang, First of all, we would like to thank you for choosing the hotel during your time in the city and specially for helping us with your comments to keep improving in every single detail. Nevertheless, we want to extend our most sincere apologies for the broken AC in your room. We inform you we will share your feedback with our maintenance team for them to carry out. To conclude, we wish we can host you once again in the future whenever your travel needs brings you back to Almaty and offer you an improved experience, you will not forget. Best regards. Assem Amanbayeva Guest Relation Manager

Dear Mr. Zhanat, Please know that your gratifying feedback and high rating are very important for our hotel team since such comments as yours inspire us to keep the standards high, implement necessary improvements, and,indeed, ensure comfortable accommodation period for our guests. It should be outlined that it was our pleasure to have you staying with us, and we will be glad to welcome you back to Rahat Palace Hotel to show you our care. Looking forward to welcoming you back to our hotel when your plans will lead you to our city again. Best regards, Assem Amanbayeva Guest Relation Manager

Dear Mr. Tuncay, Thank you for choosing Rahat Palace Almaty for your stay and sharing your experience with us and other travelers. We are happy to know that you enjoyed your stay in room. . We are looking forward to welcome you whenever your travels bring you back in Almaty city! Best regards, Assem Amanbayeva Guest Relation Manager

Уважаемый г-н Айдос, Благодарим Вас за высокую оценку отеля Rahat Palace ! Нам очень приятно, что Вы оценили и локацию Отеля, и дружелюбие персонала! Уверены, что в следующий приезд Вам понравится исключительно всё! С Уважением, Асем Аманбаева Менеджер по связям с гостями

Dear Mr.Zhanat, Let me thank you for this wonderful review regarding your stay at the Rahat Palace Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Assem Amanbayeva Guest Relation Manager

Dear Mr.Gokmen, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service. The Front office team have been advised of your comments. They have been reminded that maintaining a high standard of hospitality and service is an essential part of their daily work. Thank you for bringing this issue to our attention. We thank you again for sharing your experience, and we hope will have the opportunity to win your trust back. Sincerely Yours, Assem Amanbayeva Guest Relation Manager