Chalés em Almancil, 08

"Muito bom, confortavel, silencio e bom atendimento"

"We checked in around 16:30 and the apartment was perfect. We went out for the night and came back at 11:30pm, unfortunately the apartment had a lot of ants all around. Totally understandable as it’s in a green area. Not understandable the very bad reply i had when I called the reception. The lady told me that was normal and she couldn’t do anything. Than she offered to spray some ants repellent (at 11:30pm which means sleeping with the spray around the room-absolutely not healthy). I was very unhappy with HOW she responded and I asked her to change our room. She said that they don’t change rooms at 11:30pm. We were ready to leave the apartment when she called that her colleague found a new room for us. When I went to the reception to pick up the keys she left exactly while I was walking in, leaving the situation the the colleague. He gave us the keys, said Ants are normal (which I agree if there’s 2-5 ants, not 50+!!! In a room I pay for being clean) and also forgot to gave us WiFi password… the new room was on the second floor and no ants inside. The place is nice… but the staff….. "