Perfect One Bedroom For A Traveler!
Modern one bedroom apartment! The unit comes stocked with everything you need to stay in and cook a meal, or hang out and relax. We have work space for those who work from home with high-speed WIFI and a smart tv. Queen size bed for the perfect nights sleep and a custom walk in shower with a rain shower head! We accept pets, please see additional house rules for our specific Pet Policies, including fees and deposits, as well as other pertinent information regarding your stay. This unit is a block away from the Rio Grande Zoo, or Hispanic Cultural Center. Extremely close to everything downtown and easy access to the freeway!
__________________________________________________________________________________
Pet Policy- 2 pets max
Pet Fee (Non-Refundable) $75 per pet
Pet Deposit (Refundable) $100 per pet
Reason for deposit to not be refunded
Smell of urine
Substantial amount of hair in linens (bed sheets, blankets, towels)
Any amount of pet hair on soft surfaces (couch, chairs)
Urine stains inside or outside
Failure to clean up dog poop
~ If a guest is eligible for a pet deposit refund, the refund will be processed within 7 days of departure.
~ Any last minute booking we will require a photo of all adults Drivers License
~ Our early check in fee is $30 so we can expedite housekeeping and get you settled in by 2 pm
~ Our late check out fee is $50 per hour, 1pm is the latest we allow, anything requested past this would require you to book for an additional night
~ Our properties are cleaned and disinfected with scent-free products as well as treated with pest repellant that is non toxic
__________________________________________________________________________________
Balloon Fiesta Park: 12.6
UNM: 3.9
Old Town: 1.9
Uptown: 8.0
Downtown: .9
Nob Hill: 3.7
Sandia Peak: 38.6
Volcanoes: 7.5
UNMH: 4.0
Presbyterian DT: 1.8
I have a care team that is available Monday - Friday, 8am - 8pm to answer any questions or concerns you may have before, during and after your stay! Should you encounter an after hours emergency during your stay you can contact us at any point with the number provided in our guest guide book. To reach us during our regular office hours please send a booking request and I will have one of my lovely co-hosts reach out
This unit is a block away from the Rio Grande Zoo, or Hispanic Cultural Center. Extremely close to everything downtown and easy access to the freeway!
Uber and Lyft are good options if you don’t have a vehicle.
Check-in time is at or after 4:00 PM and check-out is at or before 11:00 AM. Any early check-in or late check-out is available for a fee. All properties are non-smoking. By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. Due to security reasons, software and/or files may not be downloaded by guests on any in-home computer connected to Management wifi.
Check-In/Check-Out Information:
- We guarantee check-in by 4:00 pm with a personalized check-in procedure. Check-in information will be emailed to you directly and through the booking platform. If you booked with us on Airbnb all
correspondence will be sent via the Airbnb app.
- For an additional fee, we can expedite our housekeeping team and arrange for an earlier check-in that will guarantee the readiness of the unit by 2:00 pm. If you would like to drop off your luggage before check in that can also be arranged. Please contact our Guest Service Coordinators to get more information on availability.
- Check-out time is 11:00 am. Please adhere to our check out time as our housekeepers have a very busy schedule and will need to get started right away to ensure the home is in perfect condition for our next guest as it was for you.
- For an additional fee of $100 per hour, we can arrange for a later check-out time of 12:00 or 1:00 pm. Please contact our guest services team to check on availability. If a later check-out is needed please contact us at least 24 hours prior to departure.
- Property Management will do a walk-through of the unit after your departure to ensure that there has been no damage to the unit, or any property left behind. If you would prefer to be present during the walk-through, please let our office know at least 24 hours prior to departure. If you depart without being present during our walk-through, we will inform you of the damage and work with you to have the appropriate amount deducted from your security deposit, and/or charged to your credit card on file, whichever is appropriate.
Contact and Billing Information:
As is standard practice in any accommodation, we require a valid credit card matching the reservation holder's name, address, phone number, email, and license plate information for any vehicles kept on the property, and copies of driver's licenses for all guest's ages 18 or above to be on file before access is granted to any unit. This information is required both for your safety, the safety of our staff and in the unlikely event of an emergency.
Smoking:
Smoking of any kind is prohibited in all indoor areas within the property, no exceptions. If a smoking violation occurs in a unit, the guest will be charged an additional $250 cleaning fee.
Pet Policy:
Dogs and/or cats are allowed at our pet-friendly properties. All pets joining a guest on their stay need to be approved by management prior to bookings. This assists the staff in planning to provide furniture covers for couches prior to the Guest stay, as well as ensuring all animals on property meet standard requirements.
Pet Requirements:
- Dogs must be house broken and non barking.
- Cats must be spayed or neutered, house trained and you must supply your own scratching post.
- All pets must be up to date on vaccinations and management reserves the right to request proof of
inoculation and/or vaccinations prior to confirming the reservation.
If your pet meets the requirements above and has been approved by Property Management, a $75 per pet non-refundable fee, and a $100 per pet refundable deposit will be added to your reservation. We also ask that you refrain from allowing your dog onto any of the beds or furniture. Certified service animals are exempt from the non-refundable pet fee and deposit. Please review the items listed below that will result in a reduction of return of the pet deposit.
Reason For Deposit Reductions:
- A substantial amount of hair in linens (bed sheets, blankets, towels)
- Any amount of pet hair on soft surfaces (couch, chairs)
- Urine stains inside or outside
- Failure to clean up animal feces
- Smell of urine
If a guest is eligible for a pet deposit refund, that will be processed within 7-10 business days.
Transfers:
Requests for transfers from one property to another property will be accommodated where possible. If the property transferred to carries a lower rental amount, the rental amount for the current property shall still apply, unless the Property transferring from can be re-rented for the same time period at the same rate. A $50 administrative fee shall apply to all guest requested transfers, including transfers within the same building or unit.
Cancellation Policy for Guests Who Completed Direct Booking: For guests who have booked directly with The M Resorts (not through a third party site) who wish to cancel a reservation that has already begun, no refund will be given unless we are able to rebook any or all nights of the reservation for the nightly rate that was rebooked for. Only nights rebooked will be eligible for a refund, any nights that remain unbooked will not be refunded. If the guest chooses to cancel their reservation 60 days prior to the start of their reservation, the guest is eligible for a full refund of the reservation. If the guest chooses to cancel their reservation 30 days prior to the start of their reservation, the guest is eligible for a refund of half of their reservation amount.
Cancellation Policy for Guests Who Booked Through A Third Party Site: Third party site cancellation policies will supersede internal cancellation policies if they differ. In the event the third party site allows for Owner determination of cancellation policies, the “Direct Booking” cancellation policy identified above shall apply.
Damage Deposit:
Guests will be required to put a minimum of $500 down for a damage deposit if the stay is 29 nights or more. If the length of the stay is over 60 nights the deposit shall equal one month’s rent if paid in full at the time of the reservation. If the guest elects to split deposit payments over a 4 month period, the deposit amount shall equal 125% of the monthly rent. Deposit amounts are determined on a property basis, as well as other determining factors such as number of guests, pets, and length of stay. Guests will receive an itemized list within 7 days of the conclusion of their stay indicating any items deducted from the security deposit prior to deposit refund. For reservations of less than 28 nights, a valid Credit Card matching the reservation holder's name must be kept on file for incidental charges, including smoking inside the property, excessive cleaning needs, unauthorized pets, or any other damage occurring at the property, inside and out.
Cleaning & Property Inspections:
All guests are expected to maintain the property in broom-clean condition during their stay. If the property is left in such a condition that requires more cleaning than what is considered a reasonable standard, an additional fee will be charged to your credit card depending on the work required to return the property to the condition in which it was presented. Should your occupancy be 60 days or longer, the guest will be required to accommodate a monthly safety inspection by the Property Management Staff every 30 days.
