Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 480 de 1001 avaliações" "
10 - Excelente
480
Nota 8 - Boa. 236 de 1001 avaliações" "
8 - Boa
236
Nota 6 - Ok. 116 de 1001 avaliações" "
6 - Ok
116
Nota 4 - Insatisfatória. 91 de 1001 avaliações" "
4 - Insatisfatória
91
Nota 2 - Terrível. 78 de 1001 avaliações" "
2 - Terrível
78
8,4/10
Limpeza
8,4/10
Serviço e funcionários
7,8/10
Comodidades
8,2/10
Condições e instalações da propriedade
8,2/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Brandon
Viagem a dois
20 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Even though the A/C wasnt working in the first room assigned to us, the staff was friendly and got us into a new room immediately even after 11 PM. Apart from that our experience was great. Breakfast was good as well
Brandon
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 21 de mai. de 2024
Brandon, thank you for sharing your positive experience. The team at Hyatt Place Albuquerque Airport is delighted to know you had a great stay despite the initial inconvenience. It's wonderful that you appreciated the swift room change and enjoyed our breakfast offerings. We hope to welcome you back soon!
10/10 - Excelente
John
15 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
John
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 17 de mai. de 2024
John, thank you for your excellent rating of Hyatt Place Albuquerque Airport! Our team is thrilled to know you had a great experience. We hope to welcome you back soon!
8/10 - Boa
fernando
Viagem com a família
14 de mai. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice property but need to include that the owner is charging for parking due to issues with people parking and flying out. I told them I was there for two nights and NOT flying out. The charge is $10 per day. Kinda think that’s unfair when I paid $479 for two night stay.
fernando
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
Fernando, thank you for sharing your thoughts. It's great to hear you enjoyed the property at the Hyatt Place Albuquerque Airport. Your feedback regarding the parking charges is valuable, and the situation you mentioned will be looked into. We hope to welcome you back on your next visit and ensure a smoother experience.
6/10 - Ok
William
14 de mai. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
William
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 15 de mai. de 2024
William, thank you for sharing your feedback. Your insights are valuable as we strive to improve our services. We hope to have the opportunity to host you again in the future.
2/10 - Terrível
Carlin
Viagem com a família, Viagem com família e crianças pequenas
12 de mai. de 2024
Pontos negativos: Serviço e funcionários
The QR code for parking made me subscribe to a link i did want to sign up for. Also put a verse on my phone.
Carlin
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 12 de mai. de 2024
Carlin, it's regrettable to hear that you've experienced issues with the QR code for parking. Your privacy is our utmost concern and we assure you that steps are continually taken to ensure a user-friendly and secure environment. The unwanted link and verse on your phone seems unusual, we appreciate your patience as this issue will be looked into immediately. Your feedback is truly appreciated and such instances aid in improving our procedures for better guest experiences.
10/10 - Excelente
Thomas
Viagem com a família
10 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice hotel room.
Thomas
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Thomas, it's wonderful to know that you found your room at the Hyatt Place Albuquerque Airport to be very nice. We're thrilled that you had a pleasant experience. Thank you for your positive feedback and we look forward to welcoming you back on your next visit.
10/10 - Excelente
Sandra, Aurora
8 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Sandra
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 10 de mai. de 2024
Thank you for sharing your perfect rating with us, Sandra!It's wonderful to see how much you appreciated your time at Hyatt Place Albuquerque Airport! We want everyone to feel right at home at Hyatt Place Albuquerque Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
10/10 - Excelente
C.
7 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice property very convenient and safe.
C.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 9 de mai. de 2024
C., thank you for highlighting Hyatt Place Albuquerque Airport's convenient location and the sense of safety it provides. We're so pleased you enjoyed your stay and we hope to welcome you back in the near future.
2/10 - Terrível
Valerie, Gallup
Viagem a dois
6 de mai. de 2024
Pontos negativos: Comodidades
I checked into the room the bed looked slept in and box spring was broken the room had a terrible smell. I asked to be switched to a different room they accommodated although it wasn’t much better. I will never stay here again!!!
Valerie
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 6 de mai. de 2024
Valerie, we regret to hear that your stay didn't meet your expectations. We appreciate the opportunity given to rectify the issue with the room change, even though it didn't completely resolve your concerns. Rest assured, our team members strive to ensure each guest has a delightful stay and your feedback will be an essential part of our ongoing improvements. Please consider giving us another chance to provide a better experience.
8/10 - Boa
Willy
Viagem com a família
2 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice rooms, breakfast was good, but difficult to get into the property.
Willy
Hospedou-se por 1 diária em mai. de 2024
Resposta de Customer Service em 4 de mai. de 2024
Willy, it's great to hear that you enjoyed the comfortable accommodations and breakfast at Hyatt Place Albuquerque Airport. Acknowledging that accessing the property may have been a challenge, we aim for continuous improvement based on guests' insights. We hope to have the pleasure of welcoming you back in the future.
6/10 - Ok
Lynn
Viagem de negócios
1 de mai. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Fairly clean main lobby needs a remodel
Lynn
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 2 de mai. de 2024
Lynn, thank you for your review and feedback. The appearance of our main entrance is always vital, and your input offers valuable insights. Rest assured your comments have been noted and will be shared with the relevant team for review and consideration of potential improvements. We appreciate your constructive feedback.
10/10 - Excelente
Marisol
28 de abr. de 2024
Marisol
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 19 de mai. de 2024
Thanks for the perfect rating, Marisol!We're pleased to hear that you have fully enjoyed your stay at Hyatt Place Albuquerque Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
8/10 - Boa
Hope
26 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Hope
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 27 de abr. de 2024
Thank you for taking the time to leave us a 4/5 rating, Hope!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Place Albuquerque Airport.
8/10 - Boa
Sylvia
26 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
good enough hotel
Sylvia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 26 de abr. de 2024
Sylvia, it's wonderful to hear that you found the Hyatt Place Albuquerque Airport to meet your needs. Appreciating your feedback, we are continually driven to improve and enhance our guest experience. We hope to welcome you back soon.
10/10 - Excelente
Jana, Farmington
Viagem a dois
24 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location for airport travel. I did not like the “registration process” for parking.
Jana
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Jana, it's wonderful to hear you found the location of Hyatt Place Albuquerque Airport convenient for your travel needs. We understand though that the parking registration process may not have met your expectations, and we appreciate this feedback as we continuously seek to enhance our guest experience. Thank you for choosing our hotel for your stay.
10/10 - Excelente
ANTONIO
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
ANTONIO
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Antonio, it's great to hear that you had a top-notch experience at Hyatt Place Albuquerque Airport. We appreciate your high rating! Our team members can't wait to welcome you back on your next trip. Safe travels!
8/10 - Boa
LAURIE, Foley
21 de abr. de 2024
LAURIE
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 12 de mai. de 2024
Laurie, thank you for choosing Hyatt Place Albuquerque Airport for your stay and for sharing your rating with us. We're glad to know you had an enjoyable experience. Please feel welcome to provide any feedback for improvement as we continuously strive to offer the best experience for our guests. We look forward to your next visit.
4/10 - Insatisfatória
zhixin
21 de abr. de 2024
not good
zhixin
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Zhixin, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
6/10 - Ok
Mary
16 de abr. de 2024
Mary
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 7 de mai. de 2024
Mary, it seems you had a neutral experience during your stay. We value your feedback and are always looking for ways to improve our guests' experiences. Any specific suggestions you could provide would be greatly appreciated. We hope to better serve you in the future.
10/10 - Excelente
Matthew
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Matthew
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Thanks for the fantastic rating, Matthew!It's outstanding we could exceed your expectations during your stay at Hyatt Place Albuquerque Airport. We're all looking forward to your next stay with us.
10/10 - Excelente
Rod, Springfield
14 de abr. de 2024
Rod
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 5 de mai. de 2024
Rod, thank you for leaving a stellar rating for Hyatt Place Albuquerque Airport. We're thrilled to know that your experience with us was a delightful one. It was a pleasure serving you and we eagerly look forward to welcoming you back in the future.
6/10 - Ok
Karyn
12 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property advertised that they had a restaurant and bar which was one of the reasons we chose to stay there at both ends of our week long trip. On both April 4 and April 10 we were told after checking in that "due to a technical problem" there was no dining or bar. This was a problem for us as we"re in our 80s and were tired at the end of a very long travel day but had to go out to find a restaurant.
Karyn
Hospedou-se por 1 diária em abr. de 2024
Resposta de Lisa em 14 de abr. de 2024
Thank you for taking our survey. Be assured that the issues will be addressed. We apologize for any inconvenience. We would love the chance to serve you in the future.
8/10 - Boa
Olga
Viagem com a família, Viagem com família e crianças pequenas
12 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The staff was great! The breakfast delicious! But the hotel needs a major upgrade! I could hear the Elevator screeching all night, every time it when up and down, it was funny but annoying.
The room was spacious, clean. I was glad to have a place to rest for the night. Not Hyatt place worthy
Olga
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Olga, we're delighted that your dining experience at Hyatt Place Albuquerque Airport was favorable and that our team members impressed you with their service. We understand that peace and quiet is crucial, and regret you noticed some ambient noise during your stay. We're glad you found your room size and cleaning standards to be adequate. Continuous improvement is a part of our ethos and we value your honest feedback as it helps us to enhance guest experience. We hope to see you again so we can demonstrate the signature Hyatt Place experience.
8/10 - Boa
Charles
Viagem de negócios
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
it is very convienent to the airport and the rooms are nice and comfortable
Charles
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Charles, we're delighted to hear that the proximate location of Hyatt Place Albuquerque Airport worked well for you and that the comfort and pleasantness of our rooms met your expectations. We aim to offer an excellent experience for all of our guests, and your positive feedback is greatly appreciated. Your comments will surely encourage our team to continue delivering top-notch hospitality. We look forward to welcoming you back soon.
10/10 - Excelente
Lacye
Viagem com a família
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff. Wine/beer bar. Complimentary breakfast
Lacye
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Lacye, we appreciate your praise for Hyatt Place Albuquerque Airport. Our team members are thrilled you enjoyed our wine and beer bar paired with a delightful breakfast. We look forward to having you back for another great stay.
10/10 - Excelente
Nayeli
6 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy bien
Nayeli
Hospedou-se por 1 diária em mar. de 2024
Resposta de lisa em 6 de abr. de 2024
Thank you for taking our survey we appreciate you business and hope to serve you again in the future
8/10 - Boa
T
Viagem em grupo
4 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
This hotel is showing its age. At least it was clean.
I’ve never been charged for parking at an airport hotel. This property charges $10 unless you sign up to be bombarded with their emails.
T
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 5 de abr. de 2024
T, it's wonderful to hear that you found the Hyatt Place Albuquerque Airport immaculate. Regarding your comments about the hotel's age, we are always embracing opportunities to improve our facilities. As for parking, we do have a nominal fee implemented, with a waived option provided in exchange for email updates. We apologize if this came as a surprise and will ensure better communication in the future. Thank you for choosing us, we hope to serve you again.
8/10 - Boa
AMBER
3 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
AMBER
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Amber, thank you for choosing Hyatt Place Albuquerque Airport and leaving a rating. Your feedback is valuable to us in our continued efforts to ensure guest satisfaction. We hope to welcome you back for another stay soon!
6/10 - Ok
Steve
2 de abr. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
XXX
Steve
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Thank you for the feedback, Steve.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
10/10 - Excelente
Kristin
2 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kristin
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Kristin, it's wonderful to see your high rating for Hyatt Place Albuquerque Airport. We are thrilled that you had an excellent stay with us and we look forward to welcoming you back in the future. Thank you for choosing our hotel!
6/10 - Ok
Samantha
Viagem em grupo
2 de abr. de 2024
Pontos positivos: Serviço e funcionários
The place is alright for a quick stay. The staff is so nice. Bummer that the pool is not open until May. The one down size was an odd smell. I switched rooms and the other one had the same smell. The room was clean, so I think it has to do with ventilation. Bonus: breakfast tomorrow and 24hr gym.
Samantha
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 2 de abr. de 2024
Samantha, thank you for providing your feedback. We're glad to hear that our colleagues made a positive impression during your brief visit, and you took advantage of our complimentary breakfast and gym facilities. Concerning the room situation, we apologize for any inconvenience you experienced due to an unusual scent. We assure you that we're taking appropriate measures to improve our facilities. Your satisfaction is our priority. We hope to have the opportunity to welcome you back for a better experience.
8/10 - Boa
Daniela
31 de mar. de 2024
Daniela
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Lisa em 21 de abr. de 2024
thank you for taking the survey. we appreciate your business. Please stay again
10/10 - Excelente
Amaris
31 de mar. de 2024
Amaris
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Amaris, it's wonderful to hear that your stay at Hyatt Place Albuquerque Airport was impressive. We aim to provide a memorable experience and are glad that we could meet your expectations. We appreciate your high rating and look forward to welcoming you back on your next visit to Albuquerque. Safe travels until then.
10/10 - Excelente
Fabian
31 de mar. de 2024
Fabian
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Thank you for the 5 out of 5 rating, Fabian!We're thrilled to see how much you enjoyed staying at Hyatt Place Albuquerque Airport. We look forward to hosting you again in the near future! Thank you again for sharing.
8/10 - Boa
Julieta
30 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The help were very friendly!
I am concerned though that I have not received the $50 deposit that was charged for incidentals and it has been almost three weeks
Julieta
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lisa em 30 de mar. de 2024
HI Julieta, if you notice after 7-10 business days it has not been released please give us a call. We release hold upon check out however your bank might have a policy to hold for 7-10 days.
10/10 - Excelente
John
27 de mar. de 2024
Pontos positivos: Condições e instalações da propriedade
Perfect
John
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Thank you for sharing, John!At Hyatt Place Albuquerque Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 - Excelente
Monica
26 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean property, room was nice & clean & spacious. stayed in 5th floor.
Monica
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Monica, we're thrilled to hear you appreciated the cleanliness and generous space of your room at Hyatt Place Albuquerque Airport. We're glad you had a comfortable stay on the 5th floor. We hope to have the opportunity to welcome you back in the future.
8/10 - Boa
Lacy
23 de mar. de 2024
Lacy
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Lacy, thank you for choosing to stay with us at Hyatt Place Albuquerque Airport. We appreciate your positive rating and especially the trust that you placed in us. It indicates to us that your stay was pretty satisfactory. We hope to exceed your expectations on your next visit.
6/10 - Ok
Jennifer
19 de mar. de 2024
Pontos negativos: Condições e instalações da propriedade
Jennifer
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Jennifer, thank you for taking the time to give Hyatt Place Albuquerque Airport a rating. Your feedback is valuable to us, and we're keen on making every stay exceptional. If you have any additional comments or suggestions, please feel free to reach out to us. We hope to host you again in the future to exceed your expectations.
10/10 - Excelente
Alejandra
Viagem de negócios
18 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast was delicious. Room was clean and cozy. Overall a great experience.
Alejandra
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Alejandra, thank you for sharing your feedback. It's great to know that you savored the breakfast at Hyatt Place Albuquerque Airport. Moreover, finding the room clean and cozy truly elevates the stay experience. We're pleased you had a great overall experience. Come back soon for another delightful stay!
10/10 - Excelente
Alejandra
Viagem de negócios, Viagem a dois
18 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super clean.
Alejandra
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Alejandra, thank you for your feedback. It's wonderful to hear that you appreciated the cleanliness at Hyatt Place Albuquerque Airport. Cleanliness is a top priority for us, as we want to ensure each guest enjoys a comfortable stay. We look forward to welcoming you back on your next trip.
10/10 - Excelente
Grant
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great work and everyone very nice also the breakfast here is amazing. Thank you so much for working so hard and taking care of everyone I’ll be back.
Grant
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
Grant, we are thrilled to learn of your outstanding experience at Hyatt Place Albuquerque Airport. It's wonderful that you enjoyed our delicious breakfast and found our team members to be exceptionally caring. We appreciate your kind words and can't wait to welcome you back for another excellent stay.
10/10 - Excelente
Daniaelle
16 de mar. de 2024
Daniaelle
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Lisa em 5 de abr. de 2024
thank you for taking our survey we appreciate your business and hope to serve you in the future
10/10 - Excelente
Queila, QUESTA
16 de mar. de 2024
Queila
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lisa em 5 de abr. de 2024
Thank you for taking the suvey. We value your opinion. We look forward to serve you againg at the Hyatt Place.
6/10 - Ok
Kris
16 de mar. de 2024
Kris
Hospedou-se por 1 diária em mar. de 2024
Resposta de Lisa em 5 de abr. de 2024
Thank you for taking our survey we value your response we hope to be able to serve you in the future
6/10 - Ok
Emily
15 de mar. de 2024
Pontos negativos: Limpeza
Emily
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
We appreciate the feedback, Emily.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
10/10 - Excelente
Peggy
15 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Peggy
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
Peggy, we're thrilled to see you had an enjoyable experience at Hyatt Place Albuquerque Airport. We appreciate your valuable feedback and can't wait to welcome you back the next time your travels bring you to Albuquerque. Safe travels until then!
4/10 - Insatisfatória
marc
Viagem com a família
12 de mar. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This looks like an old hotel by the airport , looks okay from the outside but rooms have a very poor, awkward floor plan, not that clean and they have the nerve to charge for parking for your car when you are staying at the hotel, even if you are a Hyatt member. The parking $10-$20 daily fee is not disclosed at time of reservation.
marc
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Marc, we're sorry to hear your stay did not meet your expectations. Your feedback regarding the unusual room layout and cleanliness is noted. Moreover, we acknowledge your concerns about parking fees which might have been unexpected. It's unfortunate that you did not feel this was clearly communicated during your booking process. Your feedback is valuable and we will certainly forward this to the concerned team for future improvements. Please feel free to reach out to our colleagues for any confusion during future stays. We hope you will consider giving us another opportunity to serve you better.
4/10 - Insatisfatória
Shannon
Viagem com a família
11 de mar. de 2024
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Our pre booked room type wasn’t available upon check in. Had to sleep on a very uncomfortable pull out after traveling for 12 hours. Stains on sheets. Situated by the elevator with a very loud hallway
Shannon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 11 de mar. de 2024
Shannon, we are disheartened to read about the troubles you experienced during your stay. We understand how not receiving the expected room type and having an unsettling sleeping arrangement due to the pull-out can impact your overall experience. Cleanliness is a core element for us, and the state of your sheets is definitely not up to our standards. We also understand how a noisy environment can be distressing. Your feedback is greatly valued, and we will diligently focus on improvements. We hope to have the opportunity to provide you with a more satisfactory experience on your next requirement of our services.
8/10 - Boa
Virginia Laurel
Viagem em grupo
11 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a good hotel at a reasonable rate.
Virginia Laurel
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 11 de mar. de 2024
Virginia Laurel, thank you for choosing the Hyatt Place Albuquerque Airport and sharing your feedback. We're pleased to know you found our hotel to be both enjoyable and competitively priced. We hope to welcome you back on your next visit to Albuquerque.