6/10 - Ok
Susan K.
13 de jul. de 2025
Pontos positivos: Limpeza
Nice aesthetic but lots of problems and no support!
Nice villa but if you have any issues once you arrive don’t hold your breath...Checked in without issue, nice kitchen/living room, lots of outdoor seating on patio and by pool, 2nd floor has 2 beautiful bedrooms with twin beds, balconies w/ocean views, and spacious bathrooms. 1st fl had a bedroom with a double bed, balcony overlooking pool, bathroom down the hall. 4th bedroom is in the musty basement with a double bed, two bunk beds, Very small bathroom, single stall shower, poor lighting. Double bed in basement was really uncomfortable. 1st-floor bedroom is nicer but the air conditioner leaked water and could not be used. The sink in the first-floor bathroom didn’t drain. The wifi didn’t work despite multiple inquiries, never got support other than “try to unplug the router.” Day 2 we reached out to VRBO with concerns (air conditioner, bed and sink). They stopped responding after sending message that “This property has been part of our portfolio for several years, and we have never received any complaints...” Hard to understand how our concerns were invalidated because no one had allegedly complained before. The air conditioner was never addressed, the Wifi never worked and my husband and I slept in the bunk beds. We paid for the pool to be heated for 5 days - heater stopped working after 2 days - nobody was willing to investigate or acknowledge the issue. I heard from VRBO 5 days after returning home, 8 days after I had last heard from them, with an A/C repair update.
Susan K.
Hospedou-se por 5 diárias em jun. de 2025
