4/10 - Insatisfatória
Windsor L.
4 de nov. de 2024
Pontos negativos: Limpeza
Disaster at Villa
Couldn’t fault location & Villa itself but after care was nonexistent..we were welcomed by one of the team he seemed very good especially when he gave us his number & sayed ring me for anything day or night…well that turned into a damp squib….we needed fresh towels & more bed sheets..Which only turned up two days before we left…we asked to have the pool heated which we paid extra for…the pool was no way heated or if it was they don’t know the difference between hot & cold…the drains were smelling in some of the bathrooms & we went out to buy cleaning fluid for them..each time these things happened I rang to report it but it seemed to fall on deaf ears..the final straw was when the electric tripped and we were asked to sort it ourselves….then when an engineer turned up he told me what to do if it happens again so I asked him what could’ve tripped it he said because the pool uses so much electricity to heat it if you put other appliances on it may cause it to trip….well there was only 8 people in a villa that sleeps 14 so how they would’ve survived with switching appliances on I do not know….So from the 2nd day of our stay was a total disaster there was lack of communication from the villa staff & lack of effort from them to do anything about it…We were over to celebrate my nephew’s wedding which happened on the Thursday 31st October which is was an absolutely gorgeous day the wedding went like clockwork which is more than I can say for our stay at the villa
Windsor L.
Hospedou-se por 7 diárias em out. de 2024