Férias para Ala Moana

The location is definitely the hotel’s strongest point. Cleanliness is also excellent in the room. That said, it is absolutely unacceptable for a hotel nowadays to claim that there is “no internet.” The explanation given was that the internet provider was having issues, and that this had been going on since December. The response was always the same: “We spent hours on the phone with the provider and they don’t know what is happening.” According to the staff themselves, this problem had already lasted for over a month. Internet is a basic service, just like hot water in the shower. Not having it is simply not an option. If one provider is not working, the hotel must hire another one. It is that simple. This is not a problem that should ever be pushed onto the guest. Front desk service is also very poor. There is little to no professionalism or courtesy, with the exception of one staff member who usually works the night shift and was genuinely polite. At check-in, we were received by a man who literally threw things at us: the pen was tossed across the counter, the paperwork was thrown, and even the room key was not handed over but thrown as well. Perhaps this feedback will help him understand that this behavior is not “cool” or casual, it is rude and unacceptable. You do not throw things at guests. The hotel itself is very unattractive. The room is functional and serves its basic purpose. Choose this if you are in a budget wallet.

We booked a mountain view studio with a kitchenette for three nights. The photos on the website make the rooms look so much nicer than in person. The rooms are dated and, with just a little bit of investment, could be so much nicer... and could possibly live up to the 4 star rating. The view from the harbor view rooms is truly lovely. Our mountain view room had minimal mountain, but when I sat on the balcony with my morning coffee, I could see a bit of the bay. And the view from the lobby and reception area was great. Each morning, there was coffee, fruit, and banana bread, and one can sit there and look at the bay, the mountains, and the chickens! Or bring your coffee to the floating dock and enjoy the bay from there. The service was good, requests for a couple of things were quickly met, while a request for towels took a bit of time. The kitchenette was simply, but adequately, stocked. We were on the go during our stay on Oahu, so did not use the amenities, but would have loved to kayak on the calm waters. I would recommend this hotel, for the location and the views. Our expectations on a 'resort room' were higher than they should have been, but as long as you know, then you will not be disappointed. Aloha and mahalo.

Chech in eficiente e com a simpatia de Gerhaniah (Gee). Todos os atendentes muito prestativos, comodidade de oferecerem café e água no hall da entrada do hotel. Localização PERFEITA, podendo realizar passeios todos a pé aos arredores ❓

A limpeza do quarto não estava das melhores quando chegamos - tinha cabelo no banheiro. A limpeza a cada 3 dias não nos agrada muito tb. No entanto, a localização do hotel, a vista para o mar e, principalmente, a simpatia, educação e presteza dos funcionários se sobrepõem a quaisquer outras queixas. Os funcionários são incríveis: sempre prestativos, sorridentes e prontos para ajudar. Parabéns à equipe. Mahalo!!