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Avaliações de Orient Taj Hotels and Resorts

4.5 out of 5
Orient Taj Hotels and Resorts
Fatehabad Road, Agra

Avaliações

6,8
Nota 10 - Excelente. 45 de 174 avaliações" "
Nota 8 - Boa. 50 de 174 avaliações" "
Nota 6 - Ok. 31 de 174 avaliações" "
Nota 4 - Insatisfatória. 28 de 174 avaliações" "
Nota 2 - Terrível. 20 de 174 avaliações" "

7,4/10

Limpeza

6,8/10

Serviço e funcionários

7,0/10

Condições e instalações da propriedade

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

6/10 - Ok

Eduardo, São Paulo

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
boa estrutura
O hotel possui uma grande estrutura e quarto confortável, mas infelizmente precisa de uma melhor manutenção e melhor atendimento. Funcionários tentando o tempo todo tirar vantagens de turistas incomodam muito, mas felizmente há os garçons, pessoal da faxina e os mensageiros que são muitos atenciosos.

6/10 - Ok

Cristiano

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Atrapalhados
Hotel de Luxo, recepcao de cinema....Porem reservamos um quarto com cama king size e nos levaram ate um twin. Tentaram insistir em juntar as camas. Somente depois de muita reclamacao disponibilizaram um quarto com cama king size. No entanto, devido umidade e infiltracao do banheiro, cheirava a mofo. Bonito, mas nao voltaria.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
The hotel itself is clean and really looks nice. Staff was tough communication-wise. (Restaurant couldn't put things on our room, for example.) Rooms are nice and big. Pool had no water in it. Wifi access was constantly a problem. It looks nicer than it really was in terms of stay.
Hospedou-se por 1 diária em ago. de 2017

4/10 - Insatisfatória

Kevin

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Awful beyond description
Run down hotel - very poorly managed

10/10 - Excelente

Vaibhav

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome Hotel...
Beautiful Hotel... Nice Food... We'll surely visit again... Good Staff... Enjoyed the stay here...

2/10 - Terrível

Shereena, Sydney Australia

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bad experience
What is portrayed on websites is not what you get. One of the worst experiences we had ever had. Rooms were dirty and smelling. Staff were so unfriendly and rude. No hot water and when asked was advised to wait for shower till the morning. Lifts were not working. Linen was so dirty and the walls had mildews. We booked three rooms and all three rooms were the same. Rooms were infested with Mosquitoes. I would never ever recommend this hotel to anyone.

10/10 - Excelente

Sandy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay
It was a beautiful hotel. We had amazing breakfast and enjoyed our stay in a lovely relaxing suite. Would loved to stay there again

6/10 - Ok

Chris

Pontos negativos: Serviço e funcionários
Taj Mahal magnificent, hotel service not.
Hotel and gardens were beautiful, but service from counter staff awful. Lighting in room was bizarre had to turn off main power switch to turn off lights at night, only bath towels were in room. Taj Mahal was amazing so made up for everything else.

2/10 - Terrível

Ranjeet, Gurgaon

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Property is good but Need to maintained by owner.
Overall is balanced not very good nor very bad. My suggestion to maintain the rooms, room walls are dampened, room mirror is very poor, Ac and lights are automatically on after few minutes after off .

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
a magnificent property
great food great property but mosquitos in the dining hall was terrible pool was dirty and had trouble checking out with american visa even though we just used it in the city to purchase items

4/10 - Insatisfatória

Vivek

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Poorly maintained hotel
The hotel was easy to locate, reception was good, room service was also fine. However the room itself was a disaster List of problems 1. Room was not serviced before handover. 2. There was so much of smell when we entered the room, as if it was not opened in months. 3. Walls had dampness 4. All mirrors were in immediate need of replacement as they all lost the polish. 5. No heating, only cooling in air conditioning. 6. Half of the lights were not working in the room 7. Beds and pillows smelled of sewer. On checking out, the room service searched the entire room in front of us, as if we would have stolen something, how disrespectful. We didn't even bother for the breakfast as the timing was limited from 7:30-10:30 Overall a dreadful experience.

8/10 - Boa

SUKESH

Pontos positivos: Limpeza e conforto do quarto
Needs maintenance
Rooms were good but it needs maintenance.

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel in decline
Promised much delivered little. Changed rooms 3 times due to faulty plumbing, air conditioner and broken window. Towels and linen worn and stained. Many staff unkempt - especially in restaurant. Dirty floors and cutlery. Won't visit again
Deluxe room
Broken window

8/10 - Boa

Preet, Toronto

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel with many amenities!
This hotel made our experience of the Taj Mahal seem very luxurious for a low cost. I would defenitely recommend everyone who visits from a different country to check in here.

2/10 - Terrível

David et Sarah, Paris

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel dégueulasse infesté de moustiques et humide
Un conseil ne pas croire les avis positifs sur cet hôtel... Piscine dégueulasse, chambre humide et sale, salle de bain vétuste et sale, personnel mal aimable et mauvais accueil, le vendeur du magasin à l'entrée est insistant pour vendre des costumes et autres articles...Toujours à nous sauter dessus... fontaines dans le parc non entretenues pourries, infestées de larves de moustiques. Parlons maintenant du petit déjeuner qui est juste infecte et sale sans aucun choix de plus, soit disant il y a des resto dans l' hôtel mais tjrs fermées (heureusement vu le petit déjeuner)...Ne jamais passer par leur Travel Tour : Nous avons réservé une voiture avec chauffeur pour aller à New Delhi airport = très mauvaise surprise conducteur très douteux avec un voiture en très mauvaise état, sale et puante (le mot est faible)... voulant nous faire payer plus qui était prévu... Enfin bref ne jamais aller dans cet établissement Horrible !!! Très mauvaise expérience.

10/10 - Excelente

Abhijeet

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good and awesome

6/10 - Ok

FreqTraveller, Delhi

Nice hotel, close to Taj Mahal
Good hotel to stay with family. Breakfast menu is limited and food is average. We stayed in the TANSEN COURT where the rooms are big and clean. But we found patches in the wall, might be due to the seepage.

4/10 - Insatisfatória

Makush

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Left a very bad taste !!
Very bad impression. Some major dislikes (not listing bunch of minor issues): 1) Checked in during midnight hr (after completing last Aarti at Brindavan). Pathetic check in experience. Whole hotel looked like a dark old scary place(No lights at all!!). Had to literally say "Is anybody around ?" 2) Smelly rooms(both mine and my parents one) in shabby state with mosquitos having a gala time. 3) No hot water in bathrooms during night hrs (This was the response from support staff). Note: This is winter time and my mother and little daughter had a tough time. 4) No Wifi. This list goes on and on. Saving grace: Ok breakfast. Though i have issues to point here too, but then i will be considered nitpicking. Well maintained garden !! (+1 for this) Overall: Did somebody say this is a 4/5 star hotel ? Sorry !! Tough to even consider this as three star.

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza e conforto do quarto
Bathrooms need upgrades Dirty linen Smell of dampness in the room ------------------------------------- ------------------1111-------1111111111 ------------------11-1-11-111------- -----------------11111111--------

8/10 - Boa

Kiran

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
stay in Orient Taj is amazing, good and huge property gives you good luxury and comfort overall. 1.5 km away from Taj which is not bad. Service is good but bit slow may be coz of huge property. I enjoyed stay here with my family. I recommend it for Agra the best one at this budget.

8/10 - Boa

Viajante verificado

Pontos negativos: Condições e instalações da propriedade
Estancia normal el Agra
Muy bonito Hotel. Ha tenido mejores años. La habitacion en la que estuvimos no tenia agua caliente y estaba oscura. Fue dificil comunicarse con el personal en recepcion ya que hablaban muy poco ingles. Calificaria este hotel como 3 estrellas.

2/10 - Terrível

Arun, San Francisco, CA

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disappointing rooms; Poor quality svc, Old style
We assumed that due to the Wyndham brand name attached to it, the property will have at least some basic standard in terms of professionalism, room quality, etc. We were very disappointed by our initial impressions of the Room (the outside seemed fine with the garden and layout etc, but in general run down) - rust on the mirror side, lack of proper hot water in the morning, lack of room heating, hardly any power outlets, a dingy feeling that we couldnt shake off. Even some of the facilities like the Spa/Massage room were staffed with people that were poor communicators or too salesy. The hotel is situated in a good location and is close to the Taj Mahal etc, but once you are inside, you realize that the management is sort of taking it easy and not making any attempts to modernize the place or service. My cousin stayed at a more recent Four Points Sheraton down the road, and the difference in lobby, get up, customer service, room amenities was stark. And the final straw was the delayed check out because they didn't have the folio details in order and kept waiting for the laundry receipt to show up (which had incorrect charges in the first place).

4/10 - Insatisfatória

Claudio Hernan, MEXICO

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Abandonado que se ve que fue bueno
El servicio es muy deficiente, el hotel esta muy abandonado y sin mantenimiento. La limpieza deja mucho que desear

4/10 - Insatisfatória

Shriniket, Mumbai

Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Never stay at Windham Grand
Very Bad stay. It was unbelievable that a hotel rated 5 star wouldn't have hot water in the shower. Constant follow up with housekeeping hardly helped. Situation temporarily improved after MR. Bagchand, Front office manager was made to visit our room. but next day onwards, it was the same. Set top box was blocked except for free channels like DD sports, DD news etc. No good TV channels were available. Hotel staff tried to bluff this as "technical problem" while actually the hotel is saving money by not subscribing. Very poor show. Don't stay here if you want to enjoy 5 star comfort. A beautiful looking but badly managed place.

2/10 - Terrível

Adetya , Gurgaon

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Disgusting....
My suggestions to fellow traveler don't go on the pictures of the hotel. It is an absolute sham. They have brought the prices down to entice people to come and stay with them but the food pricing is exorbitant (1 scoop of ice cream Rs 640/- and 1 portion of butter chicken almost Rs 1000/-). Their service is so slow that a government office will be more efficient than them. Swimming pool is so dirty that you wouldn't wanna soak your legs in it. Staff needs a lot of training in terms of being curtious towards the guest. It is not worthy of being a 2 star let alone being a 5 star.

10/10 - Excelente

Harjeet

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

chef robert , toronto canada

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
the hotel was excellent with palatial look.
excellent service staff, very friendly and ready to help, food quality need to improve a bit to a 5 star quality.I would give a overall rating of 9.5 on 10.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not a 5 star hotel :-(
This is not a 5 star hotel. Service does not exist. No Wi-fi.... Stay - off....

6/10 - Ok

Viajante verificado

Pontos positivos: Condições e instalações da propriedade
Great structure but not enough
Not ready for international tourism

8/10 - Boa

Himanshu, Delhi

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Nice & Comfortable Stay
It was a day stay. The hotel is superb and value for money (for stay only). Food is very costly and taste is below standard for a 4-4.5 star star property. Must try a restaurant "Pinch of Spice", hardly 2 kms from this hotel. I am sure you will love it. We had an awesome experience dining there.(Buffet cost-800/pax, far better taste than hotel food & cheap too)

2/10 - Terrível

Salomon, San Diego California

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The worst hotel we stayed at in our 2 week visit
Beautiful grounds. The room was the dirtiest place the food was bad they had sent their chef home many guest complinee of the same to lobby staff and they could not care about any of our concerns we checked out early

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good
good hotel,good stay

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good
good hotel,good stay

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good
good stay,good hotel

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good
good hotel,good stay

8/10 - Boa

From USA, V

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Safe haven
I went to India for the sole purpose of visiting the Taj Mahal. That did not disappoint. However Agra itself was poverty stricken and I certainly felt unsafe there. We hired a driver and guide for our visit. Worth every penny. We felt very safe within the confines of the hotel. Beautiful setting and well groomed grounds. The room smelt a little damp but overall was very pleasant. Morning breakfast buffet offered excellent choice options. Limited activities to do within Agra and the hotel. Lunch at the hotel restaurant was fairly decent. Unfortunately the weather did not cooperate so was unable to utilize the beautiful pool area. Only real negative was the annoying bell boy on the morning of check out. He hovered too much and then left our bags out front in the pouring rain. That incident prevented me posting an excellent rating.

4/10 - Insatisfatória

SHINICHIRO, India

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
部屋が寒すぎ
家族で一泊しましたが、1)立地条件はタージマハルからも近くて良い、2)シャワールームからの水漏れがひどく使用できなかった、3)室内が寒く快適とは言い切れない。 価格に見合ったサービスは残念ながら受けられませんでした。

10/10 - Excelente

Patricia, Tucson, AZ

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nicest suite I have ever stayed in
This hotel is just beautiful. Our VIP suite was HUGE, and had 1 1/2 baths. Their buffet was very good and all their employees couldn't be nicer or more helpful.

4/10 - Insatisfatória

Adrian, Singapore

Pontos positivos: Limpeza e conforto do quarto
Not Happy with Expedia Service or Hotel
We were traveling from Delhi to Agra to go to the Wyndham hotel. Due to the extremely heavy fog on the highway (0 visibility) our car was stuck on the highway. It was impossible to drive without the risk of a severe accident. So we had to pull over at the nearest hotel and could not make it to the Wyndham for the first night stay. There was absolutely nothing we could do "Force Majeure". We called Expedia and the Hotel for a refund for the first night but the answer was NO. Did not feel this was fair given the fog circumstances that all hotels in the Agra area were fully aware of and agreed with. In addition when we reached the hotel the room was very nice but nothing worked in the room including the hot water, lights, shower and other minor issues. We reported some of the issues but the response time was so slow that with a 1 day stay we just didn't have the time to play handyman. Disappointed with Expedia and the Hotel.

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
.
Ingen uppvärmning, dålig frukost. Service medelmåttig.

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Wi-fiがつながらない。お湯が出ない。電球が無い。私の時間を返せ！
Wi-fi,OKと書いていたのでお願い（有料）するとつながらない、『何で？』聞いたら『係を送ります』と返事が、待てど暮らせど来ない（１時間）。。。電話で確認『アクティベートは既に完了しています』と対応『いや、つながんないよ』と言うと又『係を送ります』更に１時間待ち、結局、係は来ないままWi-Fiはあきらめる。。。御飯でも食べて気分転換。飯は『んーこんなもんか。』と思い部屋に戻る。 次に、部屋のバスタブを使おうとしたら、お湯が出ない、『何で？』って聞くと『ここは使えません』と返事が。。。またかよ、と思い、部屋を変える様に言って部屋を変えて貰ったら、そこは、部屋の明かりの電球が付いていない、ふざけるなよと思い、電球をつけて貰う、その間にお湯の確認、すると、又お湯が出ない！　『ここも、駄目だから部屋変えろ！』、『解りました、次にしましょう』、『は？』 『まさかお前、又次の部屋も同じじゃねーの？部屋の確認したのか？』と聞いたら『。。。返事が無い』やっぱり、インドだなと思いながら『確認してこい！』もう既に夜中の１時過ぎ、私は眠くなってきた。。。もう、マネージャーという人にお願いをするしか無いのかと思い、電話で呼ぶ、またまた来ない。もう一度電話。。。思わず電話口で『F。。。。r』と口ずさむ。最後は、ここは大丈夫だと、言われたが、また電気も付いていない、お湯は何とかぬるいお湯が出る。。。もう、夜中の２時を回る。。。諦めた。トータル、Wi-fiに始まり寝れる迄費やした時間、７時間ほどもやもやした気持ちで過ごしました。俺の楽しいお休みになるはずが。。。 という事で、二度とここは使いません。皆さんも止めた方が良いんじゃないですかね？ ま、運が悪かったのかもしれませんが。。。

6/10 - Ok

Christian, Copenhagen

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Ok, but bad service
We stayed one night during Christmas and had a ok stay. It took the bell boys 40 min to get our suitcases to our room, and actually I had to finally go to back to the main entrance and carry them most of the way myself. The rooms was very standard. Restaurant was ok, however missing good ambiance. Check-out took 30 min despite us being the only guest to check out, staff generally seemed untrained.

6/10 - Ok

MAC

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Nice hotel close to The Taj Mahal, Agra, India
Its a large hotel with lot of greenery around. Room cleanliness was bad. The bed spreads didn't look clean. Same case with the toilet with leaking pipes. There are too many furnitures inside the room....difficult to move around freely...!!!. Hope they will take care of these shortfalls...!!!.

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários
Not so great considering the price paid...
The hotel is not children friendly. The front desk staff was very slow and was not cooperative... Exterior corridor... Would not recommend...

2/10 - Terrível

Krishna, Singapore

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Price does not match service
Poor service & food

4/10 - Insatisfatória

KRISHNA, Singapore

Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
Feedback
Hotel was overrated. Service level of staff were average. Pricing does match with the service offerings. Breakfast spread was limited and of poor quality. I will not recommend this hotel as a choice.

10/10 - Excelente

Alok, Bhopal India

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
The Windham hotel is a great property
The hotel is a great property . Lobby is awesome and the cluster of rooms are very good. Fountain in the middle creates a mystic atmosphear in the night. I noted that the staff was not able to handle the morming rush during breakfast and hotel need to pick up additional staff

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
建物は立派だった。softは4つ星
予約前にチェックした感想通り。ベルボーイにタクシーを頼んだらホテル前でリクシャーを捕まえるよう指示されたり、フロントを通るたびにホテルの土産物屋が大声で客引きしたりと他の伝統ある高級ホテルとは全く対応が異なった。チップの催促はなかったので3つ星よりはマシ。カードキーがダメだったりシャワーの湯が不安定だったりと設備も微妙。ただ部屋は広く高級感あり写真うつりは良い。