8/10 - Boa
Kathleen
Viagem em grupo
14 de out. de 2025
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is beautiful, as is the view, pool and access to the gulf for swimming. Food quality was good and the service at the restaurant and bar was very nice and helpful. Beds were very comfortable. Front desk staff was less attentive. The biggest problems were the size of the room (small) with NO storage. No drawers or hanging space and no where to store luggage. Also, they put us in a room that we had to walk through 2 inches of water on the marble walkway to get to our room on the first 2 days. This was unacceptable and there was no effort to clear the water or change our room. Also, we came back one evening after dinner and the front gate would not open, despite someone being in the front office, so we had to walk. The other problem was that they had a poor selection of wine, including no chardonnay style wine, as we were told the season was ending and stock not being replaced. Bar Staff did their best to obtain substitutes and basically lift things from the restaurant, which we appreciate, but should not have been necessary. There was definitely a sense that guests late in the season are less important. This is no reflection on the staff, especially Emma in the beach bar, and the breakfast servers. A beautiful property, but no where near 5 star service or amenities.
Kathleen
Hospedou-se por 4 diárias em out. de 2025
