Piscina externa, espreguiçadeiras

Avaliações de The African Regent Hotel

4.5 out of 5
The African Regent Hotel
237-238 Airport West, Cantonments, Accra

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 160 de 420 avaliações" "
Nota 8 - Boa. 171 de 420 avaliações" "
Nota 6 - Ok. 51 de 420 avaliações" "
Nota 4 - Insatisfatória. 27 de 420 avaliações" "
Nota 2 - Terrível. 11 de 420 avaliações" "

8,6/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

denis

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
thanks for everything
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relations Officer em 22 de mai. de 2024
Dear Denis,Thankyou for choosing The African Regent Hotel, it was a pleasure serving you. We appreciate your kind patronage.See you soon.RegardsMary

10/10 - Excelente

Denise, New York

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Appreciated the airport shuttle. Very comfortable property where we enjoyed a quiet spacious room. Good breakfast. Very nice staff. Good check-in. We would stay there again.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Guest Relations Officer em 20 de mai. de 2024
Dear Denise,Thank you for taking the time to share this amazing feedback with us. We so glad to know our service delivery suited your liking, thank for appreciating our hotel.We look forward to serving you again soon.Kind RegardsMary

6/10 - Ok

Cynthia

Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Officer em 4 de mai. de 2024
Dear Cynthia,Thank you for choosing The African Regent Hotel. It was a pleasure hosting you in our hotel. We are happy to know that you enjoyed your stay with us.We look forward to seeing you soon.RegardsMary

10/10 - Excelente

Tamara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relations Officer em 21 de mar. de 2024
Dear Tamara,Thank you for your kind rating.RegardsMary

2/10 - Terrível

Michael

I’ve stayed there twice before and never had any complaints but this time was terrible they wouldn’t change currency then phone didn’t work for 3 days they wouldn’t let me charge room service to my room then brought a charge card machine to the room and it didn’t work every time I needed anything I to go to front desk I tried to pay for room service in cash and they said that my $100 bill was too old 😂
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relations Officer em 22 de fev. de 2024
Dear Michael,Thank you for taking the time to share your experience with us.We are sorry this did not go well with your stay.But be rest assured that, management have taken it up and have put measures in place to prevent this from happening again.We hope to see you soon.RegardsMary

10/10 - Excelente

Michael

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Guest Relations Officer em 21 de mar. de 2024
Dear Michael,Thank you for your kind rating.RegardsMary

10/10 - Excelente

ELYSE

Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations Officer em 21 de mar. de 2024
Dear Elyse,Thank you for your feedback.Kind Regards

10/10 - Excelente

ELYSE

Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations Officer em 21 de mar. de 2024
Dear Elyse,Thank you once again for kind rating.RegardsMary

10/10 - Excelente

Linda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is very close to the airport and provides shuttle services. They have friendly staff who are professional and curteous. There is a breakfast buffet with fresh foods which is complimentary(and a plus). The onsite restaurant carries arrays of traditional and continental dishes which are delicious. The facility is very clean and they ensure the safety of all guests: Highly recommended!
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Guest Relations Officer em 28 de jan. de 2024
Dear Linda,Thank you for your kind review. We are happy to learn that our food, facility and services suited your liking.We will continue to give our best to all our cherished guests. We also, hope to have you stay with us whenever you are in Accra.Looking forward to seeing you soon.RegardsMary

8/10 - Boa

Erica

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations Officer em 4 de jan. de 2024
Dear Erica,Thank you for your feedback.Regards

8/10 - Boa

Audrey

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations Officer em 4 de jan. de 2024
Dear Audrey,Thank you for your kind patronage.Regards

8/10 - Boa

Jacole

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We spent 2 weeks here and the hotel staff was really friendly and hospitable. They did an excellent job with our needs and wants. This hotel is centrally located which was great for shopping, food etc. The breakfast buffet was good. I would suggest getting there early to get the food fresh. I had a few issues with the a/c yet it was restored. The internet isn't that strong outside of the hotel room. We spent a great deal on the balcony and it was awesome, relaxing and serene. I would defintely recommend this hotel again.
Resposta de Guest Relations Officer em 18 de fev. de 2024
Dear Jacole,Thank you for your kind patronage, it means a lot to us as it will encourage us to do more for you and all our cherished guest. Your satisfaction for our facility and service delivery makes us feel fulfilled.We will definitely share this with our staffs.We look forward to welcoming you soon.RegardsMary

10/10 - Excelente

Kwabena

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great job done
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 30 de nov. de 2023
Dear Kwabena,We thank you for your kind patronage.RegardsMary

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent.
My colleague and I spent a very pleasant week here recently. Excellent service, spotless rooms and 24hr room service were all appreciated. The evening buffets are varied enough to eat each evening without running out of options. The Sunday buffet was excellent!
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Guest Relations Officer em 30 de nov. de 2023
Dear Valued Guest,Thank you for taking the time to put a smile on our face.Your review has really encouraged us.Above all thank you for letting us know that, you had a memorable stay with us.We are glad our facility and service delivery suited your liking.We look to seeing you soon.RegardsMary

8/10 - Boa

Cathleen

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Overall staff was nice and the food was pretty good. However I was disappointed that the pool was not functioning during my stay.
Hospedou-se por 6 diárias em out. de 2023
Resposta de Guest Relations Officer em 21 de out. de 2023
Dear Cathleen,Thank you for always choosing our hotel for your stay.We are really glad to know that once again, the food and service delivery suited your liking. But for the most part, we are sorry you couldn't swim due to the renovation of the pool.We really look forward to share our new renovated pool experience with you on your next stay with us.RegardsMary

10/10 - Excelente

Leanne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We enjoyed the nice friendly staff, the choices of food to choose from and close to the airport and mall. Give the staff a raise. Very good experience.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relations Officer em 21 de out. de 2023
Dear Leanne,We are appreciate for taking the time to share your wonderful feedback with us. We are happy to know that our staff exceeded your expectation, they will be happy to hear this. Once again thank you for appreciating everything about the African Regent Hotel. We look forward to serving you again soon.RegardsMary

10/10 - Excelente

Akwasi

Hospedou-se por 1 diária em set. de 2023
Resposta de Lumy em 22 de set. de 2023
Dear Akwasi,Thank you for patronizing us, we would love to hear from you.

10/10 - Excelente

Tibebu

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice, clean, comfortable hotel with excellent service and a West African cultural esthetic. Near the airport. Breakfast buffet included. Gym/spa. Pool was under construction and few other outdoor areas for walking/relaxing.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations Officer em 1 de set. de 2023
Dear Tibebu,We thank you for sharing this awesome review with us, and also letting us know that you thoroughly enjoyed every bit of our facility, service delivery and the African cultural concept. I assure that, we will have the pool completed in on time so you can enjoy the it on your next visit. We look forward to seeing you soon.RegardsMary

10/10 - Excelente

Caroline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Definitely recommend as a good place to stay in Accra. Nice, clean hotel with hospitable and polite staff. Dining experience was great! I enjoyed the African vibe, decor and ambiance. I was there was several family members who had similar experience with seeming deficit of bath towels- had to ask several times to have towels replaced or provided.
Hospedou-se por 7 diárias em ago. de 2023
Resposta de Guest Relations Officer em 18 de ago. de 2023
Dear Caroline,We are grateful and appreciate you taking the time to share your experience with us. We are happy to hear about your satisfaction for the excellent service provided to you by our team and your liking for our African vibe. It will be a pleasure to serve you again soonKind RegardsMary

10/10 - Excelente

KenYatta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A great place to stay in a great city.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations Officer em 7 de ago. de 2023
Dear Ken,Thank you so much for your kind feedback. We look forward to seeing you soon.RegardsMary

10/10 - Excelente

Vera

Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations Officer em 25 de ago. de 2023
Dear Vera,Thank you so much for your kind patronage.RegardsMary

10/10 - Excelente

CHARLES

Hospedou-se por 3 diárias em jul. de 2023
Resposta de Guest Relations Officer em 30 de jul. de 2023
Dear Charles,Thank you for your kind patronage.We look forward to having you back soon.RegardsMary

10/10 - Excelente

Samantha Vanessa

Hospedou-se por 3 diárias em mai. de 2023
Resposta de Guest Relations Officer em 18 de jul. de 2023
Dear Samantha,Thank you for your kind feedback and high rating.We look forward to seeing you soon.RegardsMary

10/10 - Excelente

Natasha

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent breakfast and dinner options. Clean, welcoming and first class customer service.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations Officer em 8 de jul. de 2023
Dear Natasha,Thank you for sharing this amazing feedback with us. We are indeed privileged to know our facility and customer service suited your liking. We look forward to welcoming you soon.RegardsMary

8/10 - Boa

Lewis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em jun. de 2023
Resposta de Guest Relations Officer em 23 de jun. de 2023
Hello Lewis,Thank you for patronizing us.RegardsMary

8/10 - Boa

Daniel

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Guest Relations Officer em 27 de jun. de 2023
Hello Daniel,Thank you for your kind feedback, we glad to know you enjoyed your stay. We look forward to seeing you soon.RegardsMary

8/10 - Boa

Sharett

Hospedou-se por 1 diária em mai. de 2023
Resposta de Guest Relations Officer em 13 de jun. de 2023
Hello Sharett,Thank you so much for your kind rating.I look forward to hosting you again.RegardsMary

10/10 - Excelente

anthony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
employees
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Guest Relations em 6 de mai. de 2023
Hello Anthony,Thank you for taking the time to share your experience with us. We are happy to know you liked the services of our staffs, that is what we aim to achieve for all our guests and we are pleased it reflected in your stay. We look forward to hosting you again.Warm RegardsMary

10/10 - Excelente

debora

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the friendly & helpful staff. Breakfast was also delicious. There was a lot of delicious room service food options as well. Really enjoyed our stay.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Guest Relations em 8 de abr. de 2023
Hello Debora,Thank you for sharing this uplifting review with us. We really appreciate it and are delighted to learn that you thoroughly enjoyed concept and the services of our staff. Kind RegardsMary

6/10 - Ok

Ann

Viagem em grupo
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The property is very old and the room had a constant smell. Upon arrival I was told that my travel companion and I would be in the same floor. My room was switched without notice. Ended up have to repack and move to my original floor. Inconvenience.
Hospedou-se por 7 diárias em mar. de 2023
Resposta de Guest Relations em 1 de abr. de 2023
Hello Ann,Thank you for taking the time to share this feedback with us. Customer satisfaction is our top priority and so we are really sorry to hear that your experience did not go as expected. Management have put things in place to ensure your maximum satisfaction in the future. We look forward to seeing you soon.RegardsMary

10/10 - Excelente

anthony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
my tay and experience was very pleasant
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Guest Relations Officer em 2 de mai. de 2024
Dear Anthony,Thank you for taking the time to share your wonderful experience with us. We are excited to know that thoroughly enjoyed your stay with us.Kind RegardsMary

10/10 - Excelente

YAPO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em mar. de 2023
Resposta de Guest Relations em 17 de mar. de 2023
Hello Yapo,Thank you for patronizing us. We appreciate this high rating.RegardsMary

10/10 - Excelente

serge

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Guests Relations em 12 de mar. de 2023
Hello Serge,Thank you for the high rating and your patronage.We look forward to hosting you again.Warm RegardsMary

8/10 - Boa

Shivani

Good
Hospedou-se por 1 diária em mar. de 2023
Resposta de Lumy em 5 de mar. de 2023
Dear Shivani,Many thanks for sharing your experience with us, we appreciate you and we look forward to welcoming you again.

8/10 - Boa

omoruyi

Hospedou-se por 1 diária em fev. de 2023
Resposta de Guest Relations em 21 de mar. de 2023
Hello Omoruyi,Thank you for patronizing us.RegardsMary

10/10 - Excelente

Cale

Hospedou-se por 1 diária em fev. de 2023
Resposta de Guest Relations em 15 de mar. de 2023
Hello Cale,Thank you for patronizing us.RegardsMary

8/10 - Boa

anthony

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2023
Resposta de Guest Relations em 13 de mar. de 2023
Hello Anthony,Thank you for patronizing us.RegardsMary

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2023
Resposta de Guest Relations em 20 de fev. de 2023
Dear Visitor,Thank you for patronizing us.We will be glad if you canshare your view with us and other travelers.We hope to see you soon.RegardsMary

10/10 - Excelente

Cherie

Viagem de negócios, Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Service was excellent! Soloist was amazing.
Hospedou-se por 1 diária em fev. de 2023
Resposta de Lumy em 14 de fev. de 2023
Dear Cherie,We are much grateful for choosing us and for sharing your experience with us and other travelers. Thank you and we hope to see you soon.

10/10 - Excelente

Fikerte

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The hotel was very clean. The staff were friendly and helpful, especially Gerry at the front desk. I forgot my adapter and the bellman found one for me. Then I had to leave before the restaurant was open and Gerry managed to get me some tea and pastries. Very thoughtful.
Hospedou-se por 1 diária em jan. de 2023
Resposta de Guest Relations em 28 de jan. de 2023
Hello Fikerte,We are really encouraged by this amazing feedback, and we appreciate you sharing withit us.It has always our core aim to provide a memorable and satisfactory service to all our guests and we are happy we delivered on our promise. We will definitely relay your compliment to the mentioned staff.Kind RegardsMary

10/10 - Excelente

William

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
So many choices in Accra, I’m glad I chose this property. I walked to the Accra Mall. The famous Sky Bar is across the street and there were no limits to getting around from this hotel as my base. I organized a Cape Coast tour just by asking staff. Everyone was pleasant and the smiles were abundant. Seth, the doorman was extremely helpful and became my go to for all things Accra. The spa on site is small but they sent me to their larger location where I did their 6 hour package. Loved it. The restaurant food was delicious. I preferred my meals at the hotel over local establishments. The free breakfast buffet was a bonus with made to order omelettes etc. Great first base when landing in Accra.
Resposta de Guest Relations em 20 de jan. de 2023
Hello William,Thank you for sharing this awesome feedback with us. We strive to do everything possible to create that enjoyable and memorable experience to all our guests. We will gladly extend your appreciate to the management and the staffs for their good work.We look forward to hosting you soon.Warm RegardsMary

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Welcoming staff, clean rooms, 24hr bar/restaurant a plus, as well as free airport shuttle. Conveniently located next to Accra mall.
Hospedou-se por 5 diárias em jan. de 2023
Resposta de Guest Relations em 17 de jan. de 2023
Dear Valued Guest,Thank you for this amazing high rate, we could not have achieved this without you.We are fulfill to know that your expectations were met through our outstanding services and our location as you rightly said, worked it all.We look forward to serve you again.Warm RegardsMary

10/10 - Excelente

Matthew, Chicago

Resposta de Guest Relations em 7 de mar. de 2023
Hello Matthew,Thank you so much for patronizing us, we look forward to serving you again.RegardsMary

8/10 - Boa

Ella

Hospedou-se por 1 diária em jan. de 2023
Resposta de Guest Relation em 5 de jan. de 2023
Hello Ella,We appreciate you for being part of the 'Afropolitant' family. Thank you for this favorable rating. It will be our pleasure to host you again.Warm RegardsMary

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Booking complication
I want impressed at all by the misinformation on the booking and the room assigned to me on check-in. I was shown a picture of a rim that had 3 beds but the hotel claimed that they don't have such types of rooms and have a small room with only one bed. That caused a lot of discomfort for me and an embarrassment for the hotel. The hotel management reviewed the booking and acknowledged the discrepancy. They agreed to change my room despite their protest. The hotel service was great and the staff very friendly and we were pleased by our stay there. However, the embarrassment and stress caused by the booking was unbearable.
Hospedou-se por 12 diárias em dez. de 2022
Resposta de Guest Relation em 5 de jan. de 2023
Dear Valued Guest,We appreciate and value our customers' opinions and would like to thank you for bringing this to our attention. Kindly note that management are doing everything necessary to prevent this from happening again. We are however delighted to know that you were pleased with our staff and our services. We look forward to seeing you soon. Kind regardsMary

10/10 - Excelente

Natasha

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Guest Relation em 5 de jan. de 2023
Hello Natasha, We are really enthused by this high rating; we could not have achieved this without you. Thank you for choosing us, we hope to see you soon.Kind RegardsMary

8/10 - Boa

maya

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

10/10 - Excelente

Amy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

10/10 - Excelente

masayuki

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 11 diárias em dez. de 2022
Resposta de Lumy em 21 de dez. de 2022
Season's Greetings,We will be happy to hear about your experience. Thank you for choosing us.

10/10 - Excelente

Ezinwa

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were extremely receptive and I enjoyed the added services attached to my stay. Although it was a very short stay, I loved it.
Resposta de Mary em 21 de dez. de 2022
Dear Ezinwa,We are happy you experienced our 'Afropolitan' services. We cherish and appreciate your compliment. Looking forward to seeing you soon. Merry Christmas and a Happy new year in advance.Regards,Mary