Thanks for your feedback and we will improve on our facilities, hope to see you in the near future.

Thanks for such a lovely review. Delighted to know you liked our services. Hope to welcome you again soon

Thanks for your feedback, its very much appreciated. We are very happy to hear you enjoyed your stay with us and the amenities provided. With regards to the shower being cold, we always encourage guests to contact us at our 24 hour reception if they have any issues so we can do our best to rectify the situation there and then. We would be happy to welcome you back in the future! Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated. We have a 24 hour reception so always encourage guests to contact us so we can do our best to rectify the situation there and then. Kind Regards, Citi Hotel Team.

Dear Ross, Thanks for such a lovely review. Delighted to know you liked our services. Hope to welcome you again soon

Thanks for your feedback the team at Citi Hotel appreciate all our guest,. We are here to make sure your stay with is comfortable and relaxing. Hope to see you in the near future.

Thanks for your feedback the team at Citi Hotel Aberdeen appreciate all our guest, we are here to make sure you stay with us is comfortable and relaxing. Hope to see you in the near future.

Thanks for your feedback

Thanks for your review hope to see you in the near future

Thank you for taking the time out to give feedback on your recent stay with us. I was completely disappointed to read your comments, however I investigated this matter fully and I have to disagree with your comments, unfortunately. Please understand that your booking was processed incorrectly without paying attention to our hotel amenities. Please notice that our hotel not provide an extra beds facilities and that information appeared on Expedia Group website. Your booking was processed for triple room which means that only 3 people can stay there not 4 and there are no extra beds to provide at all, however my member of the team offer you, as gesture of goodwill, bigger room which suited your family, as that one room was still available on your 1st night stay and we offered you free cancellation option for 2nd night as that family room was already reserved by the other guests for the Saturday night. Regardless that unfair picture, please be aware that we can proof that hair in the tab it’s your hair as last guest staying in that bedroom was single gentleman who didn’t have burgundy colour hair, which doesn’t apply to your colour and the room was clean when you checked in as well. Please understand that the person who cleaned your hair out of the bathtub did not showed any respect as you did not treat my employee with respect either. Member of my team felt humiliated from the moment of checked in until late evening when he was verbally abused by you after cleaning your bathroom. Please be aware that we as business already open the case with Expedia Group to remove this feedback as does not reflect the situation that took a place.

Thanks for your feedback, its very much appreciated. We would be happy to welcome you again in the future! Kind Regards, Citi Hotel Team.

Thank for your feedback the team at Citi Hotel Aberdeen appreciate all our guest and is improving on our facilities. hope to see you in the near future

Thanks for your feedback, Its very much appreciated. We would be happy to welcome you back in the future! Kind Regards, Citi Hotel Team.

Thanks for staying with us we appreciate your feedback!

The team at Citi Hotel appropriate all our guest feedback as it helps us to improve our facilities and services. we are happy you enjoyed your stay with us and we hope to see you in the near future.

Thanks for your feedback, its very much appreciated. We always endeavour to ensure all guests have a great stay with us so i'm very happy to hear we met your expectations. We would be happy to welcome you back in the future! Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated. We would be happy to welcome you back in the future! Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated. We always endeavour ti ensure all guests have a great stay with us so i'm very sorry to hear we did not meet your expectations. We are situated in the lively heart of Aberdeen city centre so sometimes noise can be heard from surrounding areas however, all our rooms are fitted with secondary glazing and we do offer sound blocking earplugs free at reception.

Thanks for your feedback, its very much appreciated. We always endeavour to ensure all guests have a great stay with us so i'm very sorry to hear we did not meet your expectations.

Thanks for your feedback, its very much appreciated. We always endeavour to ensure all guests have a great stay with us so i'm very sorry to hear we did not meet your expectations. We are situated in the lively heart of Aberdeen city centre so sometimes noise can he heard from surrounding areas however, all our rooms are fitted with secondary glazing and we do offer sound blocking earplugs at reception with guests comfort in mind. Kind Regards, Citi Hotel Team.

Thank you for your feedback, its very much appreciated. We always endeavour to ensure all guests have a great stay with us so i'm very happy to hear we met your expectations! We are situated in the lively heart of Aberdeen city centre so our location is great for shops, pubs and loads more! We would be happy to welcome you back in the future! Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated.

Thanks for your feedback, its very much appreciated. We are situated in the lively heart of Aberdeen city centre so sometimes noise can be heard from surrounding areas however, all our rooms are fitted with double glazing and we do offer sound blocking earplugs at reception with guests comfort in mind. We have a 24 hour reception team so we always encourage guests to contact us if they have any issues so we can do our best to rectify the situation there and then. We would be happy to welcome you back in the future! Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated. We always endeavour to ensure all guest have a great stay with us so i'm sorry to hear we did not meet your expectations! Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated. We always endeavour to ensure all guest have a great stay with us so i'm very sorry to hear we did not meet your expectations! We have a 24 hour reception team so we always encourage guests to contact us if they have any issues, so we can do our best to rectify the situation there and then. Great to hear such lovely comments about our staff :) Kind Regards, Citi Hotel Team.

Hi Anonymous, Thank you for your review - I'm sorry to hear your comments - but we appreciate the feedback, & it is clear things were not clearly explained to you upon your check in - We are a budget hotel in the heart of Aberdeen City Centre, under 3 minutes from the train & bus stations, every room has with high speed FREE wifi, (up to 100MB upload AND download speed) every room has a flat screen 40 inch tv with over 70 channels, an onsite bar and small food offering, our freshly cooked croissants and continental breakfast are only £5 per person per day and (we aim for) the best customer service at our reception which is open 24/7 to help guests feel at home, in pleasant surroundings that haven't cost the earth - whether for work or leisure we are happy to host everyone. I think you have gone through from the hotel and over into the hostel during your stay? Nothing has been rebranded - We share a building (different sections) with Citi Hostel and they have a fabulous new kitchen with brand new state of the art cooking equipment and a fully equipped kitchen which I can see you popped into and used (they are very welcoming to our hotel guests especially longer term guests) so you are most welcome to have used this extra facility during your stay. I'm pleased you found this a helpful addition to your stay! I can't see your name or any details to trace your specific booking, to see room type/price but all of our rooms are really well priced for what they include, & we regularly monitored to ensure we are competitive in the city so I am sorry to hear that we did not meet your expectations on this occasion, & we look forward to hosting you again - come say hello next time, and we will give you the full tour of our building and all facilities - we can also get you a tour of the hostel so you can see their amazing facilities for their guests too :-)

Thanks for your feedback, its very much appreciated. We are situated in the lively heart of Aberdeen city centre, so sometimes noise can be heard from surrounding areas, all our rooms are fitted with secondary glazing and we do offer sound blocking earplugs free at reception with guests comfort in mind. We would be happy to welcome you back in the future. Kind Regards, Citi Hotel Team.

Hi 'Anonymous' we're really glad you enjoyed your stay & really appreciate you taking the time to leave such a nice review - you have described exactly what we are aiming for, and I will share your review with our team - always nice to hear we are providing great service. We hope to host you again soon (and please come say hello so we can say thanks in person!)

Thanks for your feedback, its very much appreciated. We would be happy to welcome you back again. Kind Regards, Citi Hotel Aberdeen.

Hi Jessica, we are really glad you enjoyed your stay - we have fibre internet which usually has 100MB upload and 100MB download however on the dates of your stay there was something happened in Edinburgh that affected all connections north of there so there was disruption to our guaranteed 'always on' service - this was out of our control and we can only apologise for this disruption to your stay. We hope to host you again and for you to experience our usually very fast wifi! Happy Travels

Dear Tracey, thank you for staying at the Citi Hotel Aberdeen and the review. I am glad to hear you had a lovely stay. Hope to see you again in the near future. Kind regards,

Dear Guest, sorry to hear your stay wasn't as good as expected. Could you please provide us with more information of what went wrong, so we could address and fix the issues. kind regards,

Dear Marie, Thank you for your review. Hope to see you again some time soon. Kind regards,

Thank you for your feedback, its very much appreciated.

Thanks for your feedback, its very much appreciated.

Dear Dawn, thank you for staying with us. I am glad to hear your stay was enjoyable. Hope to see you back in the future. Kind regards,

Hi 'Anonymous' we really appreciate you taking time to write us a review and that you enjoyed the generous space in your room, cleanliness and found our staff to be extremely friendly & helpful. This is a really lovely review and we will pass on to our team - thank you & Happy Travels!

Hi Kim, Thank you for your review - We have a loyalty scheme for our loyal clients and direct bookers and it has many fabulous advantages one of which is free luggage storage for as long as you may need it - especially when arriving pre 8am when we still have the guests before you sleeping in their rooms - we are happy to send you more information on the advantages of our loyalty scheme and how to apply for your next visit :-)

Hi Kenni, We are really glad you enjoyed your stay and found us good value - we aim to provide great service and a great stay on a budget - so really good to hear we achieved that for you. Thanks again for taking the time to leave us a review - we really appreciate it. We look forward to hosting you again next time you visit Aberdeen

Thanks for your feedback, its very much appreciated. We always endeavour to ensure all guests have the best possible stay with us so i'm very sorry to hear we did not meet your expectations. We have a 24 hour reception team so always encourage guests to contact us with any issues so we can do our best to rectify the situation there and then. Kind Regards, Citi Hotel Team.

Thanks for your feedback, its very much appreciated.