"The good: This is a newly, elegantly renovated apartment. It was clean when we came. The bathroom is nice with excellent shower and water pressure. Full kitchen and washing machine. The bad: We couldn´t use the AC since the remote was missing. We called them directly and they promised to fix this. ..."…"

Avaliado em 18 mai, 2018

Apartamento de Diseño con Vistas Madrid

Apartamento Condes de Barcelona

Condes de Barcelona 6, Madri, Madrid

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Apartamento Condes de Barcelona

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Preço mais baixo por noite encontrado nas últimas 24 horas, com base em uma estadia de 1 noite para 2 adultos. Os preços e a disponibilidade estão sujeitos a alterações. Termos adicionais se aplicam.

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The good: This is a newly, elegantly renovated apartment. It was clean when we came. The bathroom is nice with excellent shower and water pressure. Full kitchen and washing machine. The bad: We couldn´t use the AC since the remote was missing. We called them directly and they promised to fix this. We called them again several times the following days but they never actually fixed this so there was no AC available for the whole stay. They state that they have 24/7 phone reception, but they only answered the phone the first day, and only in Spanish, not a word of English. My wife speaks fluent Spanish so no problems for us, but this is not a hotel for tourists who usually speak English. There was no room cleaning for our 3 night stay. A 3,5 star hotel must have room cleaning, or it doesn´t have 3,5 stars. They state that they have Netflix, but it didn´t exist. The AC was only servicing the living room, not the 2 far away bedrooms. The Wifi was very very slow, close to unusable. This could easily have been a very nice hotel room. But with non existing equipment and service, and promises not kept, this is nothing more than a cheap hostel and should be priced thereafter. We have contacted Hotel.com to get a price reduction since we didn´t really get what we booked.…The good: This is a newly, elegantly renovated apartment. It was clean when we came. The bathroom is nice with excellent shower and water pressure. Full kitchen and washing machine. The bad: We couldn´t use the AC since the remote was missing. We called them directly and they promised to fix this. We called them again several times the following days but they never actually fixed this so there was no AC available for the whole stay. They state that they have 24/7 phone reception, but they only answered the phone the first day, and only in Spanish, not a word of English. My wife speaks fluent Spanish so no problems for us, but this is not a hotel for tourists who usually speak English. There was no room cleaning for our 3 night stay. A 3,5 star hotel must have room cleaning, or it doesn´t have 3,5 stars. They state that they have Netflix, but it didn´t exist. The AC was only servicing the living room, not the 2 far away bedrooms. The Wifi was very very slow, close to unusable. This could easily have been a very nice hotel room. But with non existing equipment and service, and promises not kept, this is nothing more than a cheap hostel and should be priced thereafter. We have contacted Hotel.com to get a price reduction since we didn´t really get what we booked.

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