Fachada

Avaliações de Principal York

4 out of 5
Principal York
Station Road, York, England

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 502 de 1007 avaliações" "
Nota 8 - Boa. 252 de 1007 avaliações" "
Nota 6 - Ok. 140 de 1007 avaliações" "
Nota 4 - Insatisfatória. 72 de 1007 avaliações" "
Nota 2 - Terrível. 41 de 1007 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,4/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Great hotel,facilities, staff very friendly, comfortable, clean 👌
Hospedou-se por 1 diária em jun. de 2021

10/10 - Excelente

Sally

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A beautiful hotel within walking dustance of York. The hotel really has a luxurious feel to it but i felt the price i paid was very reasonable! The staff were all very polite & helpful. Ill definitely stay again if i return to York!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Reception em 3 de mai. de 2024
Dear Guest,Thank you for your amazing 5* review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

2/10 - Terrível

jonathan

Viagem com a família
Pontos positivos: Limpeza
Very poor accommodation, with no heating. From a suffer of arthritis this was not acceptable. Offered an oil heater that looked like it had come from a skip and certainly didn’t offer much improvement to the core temperature. Resorted to using a hairdryer to warm my joints. Breakfast was poor but the staff tried hard to make it acceptable.Not for me again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 1 de mai. de 2024
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are sorry to read your comments of the lack of heating in your room. The hotel has central heating which is on timer and we do provide heaters on requests. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manager

10/10 - Excelente

Chris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
So handy to the train station, yet quiet in our room. An excellent buffet breakfast with efficient and friendly staff.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jennifer em 30 de abr. de 2024
Dear Chris,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Excelente

Tessa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a lovely stay at the principle, our room was very clean and spacious with a lovely view of the main hotel and the station. The evening meal was really nice and we enjoyed the breakfast choice and it was lovely and hot. The staff were very friendly and tentative We will be coming back to enjoy the rest of the facilities as this was a short trip
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jennifer em 30 de abr. de 2024
Dear Tessa,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Excelente

Dennis, Worms

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ein schönes Hotel direkt am Bshnhof von York gelegen. Alles ist Fußläufig erreichbar bzw. es befindet sich eine Bushaltestelle vor der Tür wo reguläre Linienbusse und Touristen Busse abfahren. Das Hotel ist auch für Gäste mit Mobilitätseinschränkungen nutzbar und besitzt einen Aufzug. Im Hotel gibts auch eine Bar und Restaurant für die Besucher.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Jennifer em 30 de abr. de 2024
Dear Dennis,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

6/10 - Ok

Chris

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff are really nice and helpful, the room are starting to look tired. Marks on the carpet curtains and skirting boards could do with tiding up, the evening meal menus are really good but breakfast is sadly lacking for what you pay for it. This needs addressing as it did leave me feeling short changed
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 25 de abr. de 2024
Dear Chris,Thank you for staying at the Principal York and taking the time to send us your feedback. We are sorry to hear that the room was not to your expectations and we will look into this further.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

4/10 - Insatisfatória

Peter, Winchester

Viagem de negócios
Pontos negativos: Limpeza
Comfortable room. Convenient location for arrival by train and access to the town centre. However, this hotel has suffered from some crude cost-cutting. Building condition and cleanliness is poor. Breakfast was underwhelming and on a par with a budget hotel. Probably the most disappointing element of my stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 24 de abr. de 2024
Dear Peter,Dear guest, Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the hotel was not satisfactory to your expectations and please rest assured that we will look into this further. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards, Guest Services Manage

10/10 - Excelente

richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is an old established traditional hotel that has been renovated to a high standard. The bedroom was large (2 double beds) with a large bathroom. The TV worked and received all the channels it should have ( not all hotels I have stayed in have TV’s with as much choice) A well stocked bar with food available, breakfast served in a large bright room with a good selection of hot and cold options, if it’s not out on the hot plates, ask and they will get it if they can?
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jennifer em 24 de abr. de 2024
Dear Richard,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Boa

Janet

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location for the train, sight seeing, restaurants. Would not hesitate to recommend to friends/family for their stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 24 de abr. de 2024
Dear Janet,Thank you for your review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Boa

Sarah

Great value room in a beautiful historic building
Hospedou-se por 1 diária em abr. de 2024
Resposta de Reception em 21 de abr. de 2024
Dear Guest,Thank you for your fantastic 4* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 - Excelente

Candace, Greensboro

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Such a beautiful hotel! Right by the train station which is super convenient (but can get loud) but besides that the room was absolutely beautiful along with the rest of the hotel. Will definitely stay here again!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jennifer em 17 de abr. de 2024
Dear Candace,ear guest, Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

8/10 - Boa

Jonathan

Viagem com família e crianças pequenas
Pontos positivos: Limpeza e serviço e funcionários
Property is beautiful, there must be so much history in it but it shows in the rooms and the facilities. Closeness to train station is a huge positive till your given a room on the edge of the platform and wake up to every train announcement from 5.00am. Staff knew very well that they had put a family there but said sorry and that was it. Even though the floor was empty with quieter rooms!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 17 de abr. de 2024
Dear Jonathan,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found the room allocation not to your satisfaction. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

8/10 - Boa

Kenneth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Reception em 7 de abr. de 2024
Dear Guest,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay and made use of the Hotel's desirable location. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

8/10 - Boa

Meghan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic location especially if you are traveling in by train! Holding baggage was very helpful. Room was a bit smaller than expected, however was perfect for an overnight trip.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Reception em 7 de abr. de 2024
Dear Meghan,Thank you for taking the time to share your fantastic feedback with us.Your comments are invaluable to us and we are pleased to read that you had such a great stay. We are hoping to welcome you again soon in the not too distant future.Kind regards,Guest Services Manager

6/10 - Ok

Theresa

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
Staff are very polite and helpful, hotel is conveniently located next to the station and beautiful building, entrance hall and large garden. I absolutely love the building and decor on the ground floor. Unfortunately the room was very dated, and the bed was extremely uncomforable (I like hard bed but the bed actually hurts me. My partner and I woke up several times due to aches and pain). The bathroom is very small with hardly anywhere to hang clothes or turn around. Shower handle fell off. Mini fridge was nosy we had to switch it off from the wall before going to bed. No hair dryer. No air conditioning. Lots of pumkin seeds (taken from the breakfast bar) outside the window attracting piegons /poo and they werent clean. It is an old hotel and so I dont expect the rooms to be modern and can accept the above. But what I find unaccpetable are 1. We asked for a quiet room, and were given a room facing the railway station and the restaurant (no views of course) , and the restaurant had loud music from the early afternoon!!! It was good that reception asked them to switch off the music and I thank the hotel staff for that. 2. This is totally NOT what i would expect from a good hotel...the breakfast! The sausages are poorly cooked , very dry and tasteless. Worst than fee breakfast included with some cheap chain hotels. We were only given 1 cup of tea or coffee and never been asked if we wanted a top up. Eggs are acceptable. Breakfast is definitely a big appointment.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Reception em 7 de abr. de 2024
Dear Theresa,Thank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read that you found your room specifically, and the breakfast, not to your liking on this occasion, please rest assured that we will look into this further. At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards,Guest Services Manager

10/10 - Excelente

Matthew

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A great location, walkable within 5 mins to the centre and all the activities you need. A well maintained hotel with a fantastic feel to it. We upgraded our room and it was massive with a super comfy bed and lovely bathroom. Will stay again when in York
Hospedou-se por 1 diária em abr. de 2024
Resposta de Reception em 7 de abr. de 2024
Dear Matthew,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,Guest Services Manager

10/10 - Excelente

Dimitri

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very posh
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Reception em 7 de abr. de 2024
Dear Dimitri,Thank you for your amazing 10/10 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

6/10 - Ok

Emma-Louise

Viagem a dois
Pontos positivos: Limpeza
Very close to main attractions in York, a very good location! Room was very hot, close to the train station lots of noises didn’t make for a great sleep, staff weren’t the friendliest, room wasn’t ready for check in but a drink voucher was given
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jennifer em 5 de abr. de 2024
Dear Emma-Louise,Thank you for choosing the Principal for your stay in York. We are sorry to read that in your opinion the room was not satisfactory to your expectations. The hotel is located close to the Railway Station and the main road. It is difficult to control the level of noise that infiltrates into the hotel.The hotel is in the process of installing air cons in all bedrooms. At the Principal we work hard to ensure our guest’s a pleasant stay and your comments have been shared with our Senior Management team. We do hope to welcome you again soon on your next visit. Kind regards,

10/10 - Excelente

Greg

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Jennifer em 24 de abr. de 2024
Dear Greg,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Excelente

Finlay

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Lovely place. Beautiful interior.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Services Manager em 3 de abr. de 2024
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

6/10 - Ok

Pamela

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Services Manager em 3 de abr. de 2024
Dear Pamela,Thank you for your 3* review.We hope to see you again soon.Kind regards,

10/10 - Excelente

Adrian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The proximity to York centre was ideal The room was superb clean and leisure facilities were great The only downside is the restaurant menu we thought was not befitting the style of hotel so we eat out each night
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Services Manager em 3 de abr. de 2024
Dear guest,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 - Boa

Derek

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Reception em 19 de abr. de 2024
Thank you kindly for your positive 4/5 review. We look forward to greeting you at the Principal once again in the future. Kind Regards - The Principal York

10/10 - Excelente

Elizabeth

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel with good amenities
Hospedou-se por 1 diária em mar. de 2024
Resposta de Reception em 28 de mar. de 2024
Thank you for your excellent 5* review! We hope to welcome you through our doors once again very soon.

10/10 - Excelente

Catherine

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The Principal Hotel is an amazing hotel. Very close to the train station and easy walking distance to the centre of York. Our room and washroom were spacious and comfortable. The staff were friendly and very helpful. This stay has been a highlight of our stays so far.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jennifer em 21 de mar. de 2024
Dear Catherine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon.Kind regards,

8/10 - Boa

Helen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jennifer em 21 de mar. de 2024
Dear Helen,Thank you for staying at the Principal York and taking the time to rate our hotel services and facilities. We hope you enjoyed your stay and look forward to welcoming you soon in the near future.Kind Regards,

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic building maintaining many original features. Staff friendly and attentive and more than willing to help with anything. Room was lovely, we stayed in a suite. There was some work going on in hotel, only to be expected in such a large hotel, but this didnt cause any issues. Excellent location for train station
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 18 de mar. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

Chloe

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely amazing staycation can not fault Has all you need Price is reasonable for what you get The only thing I could fault is the breakfast options not as big and that the scrambled egg is tooo runny
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Services Manager em 18 de mar. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

Kengo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 15 de mar. de 2024
Dear Guest,Thank you for your amazing 5/5 review! It is with great pleasure to read your comments following your recent stay and your comments have been shared with our team. Should your journeys bring you back to York we would be most happy to welcome you again.Kind regards,Guest Services Manager

10/10 - Excelente

Val

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent value for money. Our price included breakfast and a free drink each in the bar.Staff very attentive. Couldnt fault it.Lovely comfortable room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 12 de mar. de 2024
Dear Val,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,

10/10 - Excelente

Christine, Chattanooga

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This was a fantastic. Lovely hotel and near the train station.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 12 de mar. de 2024
Dear Christine,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards,

10/10 - Excelente

Jacqueline

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
What a wonderful hotel. Stayed here for 4 nights in March 2023. I honestly cannot fault the place. We had breakfast, afternoon tea, used all the facilities. Faultless! The room was beautiful. The whole experience was amazing. The staff were so professional, helpful and efficient. We will certainly return to this oasis of an hotel.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Guest Services Manager em 10 de mar. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location of the property was ideal for travel. It’s immediately next to the train station and within minutes of walking to the attractions in the city. I was given a room with an amazing room of the Minster. The Garden Room is a beautiful place to sit and enjoy a glass of wine or tea. However, the service for food there was less than desirable. The staff does not attend the tables or take orders. It was a constant walk up to the bar and order, wait, pay and then walk back to table. I didn’t mind that process but it was unclear upon sitting down what the expectation is and for the prices, it seemed it should be more than self service. I also prepaid for drink vouchers on the website at at discounted price. When I got to the hotel and asked for them, no one seemed to know what I was talking about. The vouchers appeared on my bill but then no drinks were applied to them. It was too much of a process to argue the double paying so I just let it go.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Jennifer em 13 de mar. de 2024
Dear Jennifer,hank you for choosing the Principal for your stay in York. We are pleased to read that you enjoyed some aspects of your stay. We are however sorry to read of the service in the Garden Room and the issue with the voucher. We have passed on your feedback to the Food & Beverage Manager.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion. Kind regards, Guest Services Manager

2/10 - Terrível

Rukhsana

Hospedou-se por 1 diária em mar. de 2024
Resposta de Jennifer em 28 de mar. de 2024
Dear Rukhsana,Thank you for staying at the Principal York and for your ratings. We would have preferred your feedback so we could improve our services.At the Principal we work hard to ensure all our guest’s expectations are met and we are sorry to read by the ratings that this wasn’t the case. We do however hope to welcome you again soon on a much more pleasant occasion.Kind Regards

10/10 - Excelente

Caroline

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel. Very friendly helpful staff. Would definitely recommend.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Services Manager em 6 de mar. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly

6/10 - Ok

Nuria

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
Lovely hotel around the reception area and the Garden Room..Great location and walking distance to all the sites,shops bars and restaurants. We did have an issue with our room on the first night whereby the bed had practically collapsed and the bathroom dado rail was not clean along with cobwebs in the room..Shower leaked and the armchairs were stained. We went to reception whereby we were dealt with by a lovely chap who was very helpful and immediately changed our room. Just feel that housekeeping needs to up the game with the eye for detail on the cleanliness on the rooms as our second room also had cobwebs and the bathroom did smell bad with the drains or plug holes not being clean but this was dealt with very promptly by reception.. On the we had a great time in York.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Services Manager em 6 de mar. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

Shannon

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stunning hotel and dog friendly
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Services Manager em 25 de fev. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

Tom

Viagem a dois
Great hotel and mega friendly staff, 1st time I’ve stayed here but will be back! Great breakfast too!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Services Manager em 25 de fev. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

elyazi

Hospedou-se por 1 diária em fev. de 2024
Resposta de Jennifer em 21 de mar. de 2024
Dear Elyazi,Thank you for staying at the Principal York and for rating our services.We hope you enjoyed your stay and we look forward to welcoming you back to our hotel in the near future.

10/10 - Excelente

Emma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great stay, lovely hotel, great location
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Services Manager em 16 de fev. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

Hannah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
-
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Services Manager em 11 de fev. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.Sincerely,

6/10 - Ok

Claire

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Guest Services Manager em 7 de fev. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

6/10 - Ok

Alison

Hospedou-se por 1 diária em jan. de 2024
Resposta de Jennifer em 21 de mar. de 2024
Dear Alison,Thank you for staying at the Principal York and for rating our hotel facilities and service. We hope you had a pleasant stay and look forward to welcoming you again soon.Kind Regards,

10/10 - Excelente

Alex

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful Hotel
Sadly only stayed for one night but will be back for sure- unlike many of the old railway hotels, Principal York is still as glamourous and stunning as ever. Great room, great service, a cosy bar and superb location.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Services Manager em 23 de jan. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and please, do not hesitate to contact me if there is anything further we can do for you.

8/10 - Boa

Alex

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Services Team em 21 de jan. de 2024
Dear Alex,Thank you for booking you recent stay with us at The Principal York hotel and rating your stay.We are pleased to know you have enjoyed your stay with us and sincerely hope to welcome you back in near future.Kindest regards,Guest Services Manager

10/10 - Excelente

Mike

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My wife and I had a really nice two night stay. The hotel is fabulous. The superior king size room spot on. We decided to have breakfast in the hotel and was not disappointed. All the staff are incredibly helpful and polite. All in all, couldn’t fault it. Will definitely stay again the next time we visit York. 🌟 🌟🌟🌟🌟
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Services Manager em 15 de jan. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience. Thank you for your feedback and we will ensure this is shared with the team.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.Sincerely,

10/10 - Excelente

Lisa

Hospedou-se por 1 diária em jan. de 2024
Resposta de Jennifer em 16 de jan. de 2024
Dear Lisa,Thank you for your fantastic 5* review! We are delighted to read that you thoroughly enjoyed your stay and our team contributed to a memorable stay in York. We cannot wait to welcome you again soon. Kind regards, Guest Services Manager

10/10 - Excelente

Jim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Services Manager em 15 de jan. de 2024
Thank you for choosing the Principal for your stay in York and thank you for taking the time to provide feedback about your recent experience. Thank you for your feedback and we will ensure this is shared with the team.Should your journeys bring you back to York please contact me directly and it would be my pleasure to look after your future stays with us.Again, thank you for sharing your comments, and if I can be of assistance to you, please do not hesitate to contact me directly.

10/10 - Excelente

graham

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Guest Services Team em 9 de jan. de 2024
Dear Graham,Thank you for choosing The Principal as your destination hotel in York and sharing your wonderful experience.We are pleased to know you have thoroughly enjoyed your stay with us and look forward to your next visit.Kindest regards,Guest Services Manager