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Avaliações de Somerset Xindicheng Xi'an

4.5 out of 5
Somerset Xindicheng Xi'an
No. 64 The West Section of South, 2nd Ring Road, Yanta District, Xi'an, Shaanxi

Avaliações

9,2

Maravilhosa

Nota 10 - Excelente. 46 de 73 avaliações" "
Nota 8 - Boa. 22 de 73 avaliações" "
Nota 6 - Ok. 3 de 73 avaliações" "
Nota 4 - Insatisfatória. 2 de 73 avaliações" "
Nota 2 - Terrível. 0 de 73 avaliações" "

9,4/10

Limpeza

9,0/10

Serviço e funcionários

9,6/10

Comodidades

9,4/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Rissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Diego em 25 de abr. de 2024
Dear Guests, thank you for sharing your positive stay experience with us! We are delighted to know that you were well looked after by our team at Somerset XindichengXi'an! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon.

10/10 - Excelente

Michael

Viagem a dois
The staffs were very friendly and helpful. Like to especially thank 王云 who went out of her way to help us secure entrance tickets to the Shannxi History Museum on line. Appreciate her patience as it took numerous attempts to do so.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Demi em 17 de mar. de 2024
Dear Michael, thank you for sharing your positive stay experience with us! We are delighted to know that you were well looked after by our team at Somerset Xindicheng Xi'an! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon.

10/10 - Excelente

??

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Diego em 2 de jan. de 2024
您好！非常感谢您的入住与赞赏！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，西安盛捷新地城服务公寓全体员工真诚期待您的再次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！祝安好!

4/10 - Insatisfatória

Christopher

Pontos negativos: Serviço e funcionários
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Diego em 25 de dez. de 2023
Dear Guests, thank you so much for taking time to share the experience of your stay at Somerset Xindicheng Xi'an. We apologize that we are not serve you better this time, please contact us to share your unpleasant experience, and give us a chance to server you better. If you have any further assistance, feel free to reach out to our team directly, and we'll be more than happy to assist you. Once again, thank you for choosing Somerset Xindicheng Xi'an, and we look forward to welcoming you back soon for another wonderful experience.

8/10 - Boa

Bobby

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good accommodation
Comfortable room. Located outside of the city centre. About 90mins walk and 30mins drive. Next to a shopping mall, provide good amenities if needed
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Diego em 25 de dez. de 2023
Dear Guests, thank you for sharing your positive stay experience with us! We are delighted to know that you were well looked after by our team at Somerset XindichengXi'an! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon.

8/10 - Boa

Urszula

Hospedou-se por 5 diárias em set. de 2023
Resposta de Diego em 8 de out. de 2023
Dear Urszula, thank you for sharing your positive stay experience with us! We are delighted to know that you were well looked after by our team at Somerset Xindicheng Xi'an! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon.

10/10 - Excelente

Sai Kit

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Diego em 13 de ago. de 2023
Dear Sai Kit, thank you for sharing your positive stay experience with us! We are delighted to know that you were well looked after by our team at Somerset Xindicheng Xi'an! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon.

8/10 - Boa

Chi Fung

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Teresa em 29 de abr. de 2023
尊敬的宾客：您好！流溪缓缓，时光柔软，感谢您的支持，我们会用更加完善的服务，来谢谢您的支持与厚爱，西安盛捷新地城服务公寓全体员工真诚期待您的再次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！祝安好!

10/10 - Excelente

María Mercedes

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Demi em 11 de abr. de 2023
尊敬的宾客：您好！非常感谢您的入住与赞赏！很高兴能为您的出游带来美好的时光。您的赞赏给予酒店很大的鼓舞，也是我们进步的动力，我们会继续保持热忱，致力让每一位宾客享有宾至如归的入住感受，西安盛捷新地城服务公寓全体员工真诚期待您的再次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！祝安好!

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2021
Resposta de Diego em 9 de mai. de 2021
Dear Guest： Thank you for your choosing to stay with us. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

8/10 - Boa

KWOK LEUNG

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
家庭出遊可优先考虑，地点及服务优越
Hospedou-se por 5 diárias em nov.. de 2019
Resposta de Jessie em 28 de nov. de 2019
尊敬的宾客，感谢您的惠顾和点评！作为全球最大服务公寓营运商——雅诗阁集团旗下的盛捷品牌成员之一，十分感谢您一直以来的支持。西安盛捷服务公寓全体员工真诚期待您的下次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！

10/10 - Excelente

Ignacio

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location and wonderful apartment
We had a wonderful stay at the Somerset Serviced Apartments in Xi'an. Upon arrival we were upgraded, for free, to a very large apartment/lobby that was much better than the one we had booked. The apartment was very large, spotlessly clean, very well furnished, comfortable and with all the necessary facilities. Service desk was very attentive and friendly. The location is also very good, even if Xi'an is a large city. We were some 10-15 mins by taxi from the centre of town - the Drum Tower and Muslim Area, and yet with plenty of very good options to eat around. Highly recommended!
Hospedou-se por 3 diárias em out. de 2019
Resposta de Jessie em 21 de nov. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

8/10 - Boa

Terrance

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em out. de 2019
Resposta de Jessie em 21 de nov. de 2019
尊敬的宾客，感谢您的惠顾和点评！作为全球最大服务公寓营运商——雅诗阁集团旗下的盛捷品牌成员之一，十分感谢您一直以来的支持。西安盛捷服务公寓全体员工真诚期待您的下次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！

10/10 - Excelente

Viajante verificado

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice, clean and bright apartments. Very good value. Staff was helpful. Food choice of breakfast was quite limited. Nice gym with yoga studio. Didn't try the pool as water was too cold but it looked good with reasonable size. The property does not have restaurants, other than the lounge serving breakfast but there are quite a number of F&B outlets at the shopping centre just next to the property. Another hotel with a good Chinese restaurant was only across the road and you could be there by less than 10 minutes on foot. Also walking distance to 小雁塔 and 西安博物館。
Hospedou-se por 3 diárias em set. de 2019
Resposta de Jessie em 3 de out. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Unanimous

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Like : modern furniture, service, neat Dislike : plain food, not so tasty for foreigners
Hospedou-se por 4 diárias em set. de 2019
Resposta de Jessie em 2 de out. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

8/10 - Boa

qiang

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
酒店整体水平比较好，到早餐水平太差了
Hospedou-se por 1 diária em set. de 2019
Resposta de Jessie em 12 de set. de 2019
尊敬的宾客，感谢您的惠顾和点评！作为全球最大服务公寓营运商——雅诗阁集团旗下的盛捷品牌成员之一，我们很欣慰的获悉您在本服务公寓住得满意，同时也感谢您对我们早餐提出的宝贵意见。我们将不断要求餐厅对食品进行严格的改进与提高，以达到客户的需求。西安盛捷服务公寓全体员工真诚期待您的下次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Mycket fint hotell!
Fantastiskt fint hotell med stor swimmingpool och gym på 27 våningen. Enda minuset är att det var svårt att hitta till hotellet och lobbyn.
Hospedou-se por 1 diária em ago. de 2019
Resposta de Jessie em 5 de set. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Giusy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fortemente consigliato
Hotel superlativo sia a livello di servizi che di pulizia e posizione.
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Jessie em 5 de set. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The apartment was very comfortable and great staff. The building is located next to a mall/grocery store which is very convenient. It is about 40 min walk to a couple of attractions. We forgot my kids headphones in the room and they found the headphones and we were able to get those back.
Hospedou-se por 2 diárias em ago. de 2019
Resposta de Jessie em 5 de set. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
en general nos gusto mucho, el único detalle es que la alberca estaba en mantenimiento no pudimos utilizarla.
Hospedou-se por 3 diárias em jun. de 2019
Resposta de Jessie em 5 de set. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jul. de 2019
Resposta de Jessie em 5 de set. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários e conforto do quarto
A ruined holiday by the terrible service received
A holiday totally was ruined by the terrible service from the hotel. Before we arrived, I informed the hotel that we will be late due to flight delayed. No answers received at all. Then when we arrived, waited over 30 hr to check in and then the receptionist even can’t serve us alone, she answered 5 phone calls and didn’t even to answer my questions. Even worse, the next day, found a dirty cleaning clothes on the bed. I asked for a sewing kit twice, finally, got it when the third time requested. A service from hell.
Hospedou-se por 4 diárias em jun. de 2019

10/10 - Excelente

Xiaoru

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good layout for family. Enjoyed the stay very much
Hospedou-se por 3 diárias em mai. de 2019
Resposta de Jessie em 1 de ago. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em abr. de 2019
Resposta de Jessie em 13 de jun. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I pretty much have only good things to say about the place. Clean, modern, helpful staff. Unit was clean, with full kitchen, with view of other high-rises. Property had pool, sauna, steam room all in working order and good condition. Gym and playroom also available. Free breakfast was the same every morning. Food not bad, but probably would become boring if we stayed there more than few days. Some of the common areas smelled like smoke, but that's not because it was allowed, but rather because this is China and people just don't pay attention to non-smoking signs. Area around property is safe. Bunch of places to eat in walking distance, ranging from very cheap to almost Western prices with everything in between. Mall across the street. Taxi ride to center of Xian is about 15 min and costs about 10rmb. Of course my advice to download Didi and never ever use taxis.
Hospedou-se por 4 diárias em abr. de 2019
Resposta de Jessie em 3 de mai. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Giuseppe

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ottima struttura di soggiorno
Struttura praticamente nuova, quasi asettica, più un residence che un hotel e per questo un pò fredda, ti accorgi di quanta gente la frequenta solo a colazione. Reception al 4°piano di un edificio abbastanza centrale che , al suo interno, presenta anche un centro maternità. Colazione praticamente solo asiatica, di occidentale solo le uova cucinate al momento nel modo che si desidera,dolce praticamente assente. Camere molto ampie, comodissime, pulitissime con arredi adeguati e vetrata a tutta parete, molto suggestiva sul panorama città. Consiglio questa struttura, soprattutto per il buon rapporto qualità prezzo in relazione al tipo di struttura ed ubicazione.
Hospedou-se por 2 diárias em abr. de 2019
Resposta de Jessie em 13 de jun. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

6/10 - Ok

Viajante verificado

Hospedou-se por 1 diária em abr. de 2019
Resposta de Jessie em 1 de mai. de 2019
"Dear Guest:Thank you for your choosing to stay with us。 We are truly sorry to hear about your unpleasant experience. I wish to extend to you my sincere apologies. We will ensure that our staff receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.We look forward to seeing you again and wish have a nice day. "

8/10 - Boa

Chunkuan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2019
Resposta de Jessie em 13 de jun. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

8/10 - Boa

Chunkuan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2019
Resposta de Jessie em 13 de jun. de 2019
尊敬的宾客： 您好！感谢您下榻全球最大服务公寓营运商——雅诗阁集团旗下品牌成员之一的盛捷服务公寓。如您有任何需求请随时告知我们。我们将尽我们所能为我们的住客提供满意的服务。西安盛捷新地城服务公寓全体员工期待您再次选择下榻雅诗阁旗下的服务公寓。

10/10 - Excelente

LIRUI

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
clean facility and spacious room. The hotel is about 15 min walk from a subway station and the subway line is connected with high speed train station. Convenient spot for shopping , eatting, coffee nearby. We took DIDI (local uber)from the hotel to sight seeing spots in the city, most of the trips cost less than RMB15 one way.
Hospedou-se por 3 diárias em abr. de 2019
Resposta de Jessie em 13 de jun. de 2019
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Craig

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic!! - would highly recommend
Fantastic stay at this very plush and modern apartments. The service we received was excellent too, I would have recommend
Hospedou-se por 3 diárias em nov.. de 2018
Resposta de GS em 26 de nov. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

10/10 - Excelente

Sara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic hotel ! Quite far from the city center. Very bad english
Hospedou-se por 2 diárias em ago. de 2018
Resposta de GS em 2 de nov. de 2018
"Dear Guest:Thank you for your choosing to stay with us。 We are truly sorry to hear about your unpleasant experience. I wish to extend to you my sincere apologies. We will ensure that our staff receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident.We look forward to seeing you again and wish have a nice day. "

10/10 - Excelente

Puran, Canada

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Very nice hotel close to shopping center and very helpful staff
Hospedou-se por 2 diárias em out. de 2018
Resposta de GS em 31 de out. de 2018
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A good choice
Comfortable place to stay Good breakfast Was visiting friends so can't comment on transport links or local area Didn't use facilities like the gym or pool
Hospedou-se por 4 diárias em out. de 2018
Resposta de GS em 2 de nov. de 2018
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Vikas, Melbourne

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very clean and comfortable apartment.
Very modern and clean rooms and bathrooms and friendly and helpful staff. Excellent location too away from busy main city but well connected via Metro or short drive.
Hospedou-se por 4 diárias em set. de 2018
Resposta de GS em 2 de nov. de 2018
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

8/10 - Boa

Jocelyn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Gorgeous weather China
Gorgeous weather and food. Clean and comfortable hotel.
Hospedou-se por 3 diárias em set. de 2018
Resposta de GS em 2 de nov. de 2018
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

8/10 - Boa

sungwon

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em ago. de 2018
Resposta de GS em 14 de set. de 2018
"Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day."

10/10 - Excelente

Wan Ting Doris

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2018
Resposta de GS em 14 de set. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

8/10 - Boa

Kine

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Fantastiske rom
Fantastiske rom! Store, rene lyse rom med vaskemaskin og kjøleskap. Rett ved et bra kjøpesenter. Betjeningen var hyggelige, men engelsken til et par av de ansatte var dårlig. Frokosten var ok, mest kinesisk men også litt vestlig.
Hospedou-se por 2 diárias em ago. de 2018
Resposta de GS em 23 de ago. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Facilities including the state of the art 2 in 1 washer dryer were a welcome respite. The second room and bathroom made our stay feel like home.
Hospedou-se por 2 diárias em ago. de 2018
Resposta de GS em 23 de ago. de 2018
Dear Guest：Thank you for your choosing to stay with us。As a serviced residence, we always consider the comfort of our residents of utmost importance. We look forward to welcoming you again and wish have a nice day.

8/10 - Boa

GSI

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
교통빼고 좋아요
Hospedou-se por 2 diárias em ago. de 2018
Resposta de GS em 23 de ago. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day

10/10 - Excelente

Hui

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room is luxurious, even by American standards. Two full baths. Very friendly and helpful front desk. Had them arrange for us a minivan plus driver to take us to the Terracotta Warriors. Hotel is located right next to a mall with plenty of great restaurants inside. They are much better than the street side restaurants we found. We had many meals there. In the evening, you can enjoy “plaza dance” outside the mall. Tips for getting there – tell the taxi driver the hotel is next to the “Tei-de” Mall, as the name of the hotel is not very recognizable to the drivers. The hotel lobby is on the 4th floor. For the more adventurous, take the subway to avoid the city traffic. Nearest subway stop is the Stadium station (Ti-yu-guan) 2 blocks to the east.
Hospedou-se por 3 diárias em jul. de 2018
Resposta de GS em 19 de ago. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

6/10 - Ok

winson, HK

Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
Hotel room was new and clean
Hotel room was quite new and clean. But, some basic facilities were not functioned well. I ‘d suggest to check basic facilities more frequency. Receptionists are polite.
Hospedou-se por 4 diárias em ago. de 2018
Resposta de GS em 21 de ago. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

10/10 - Excelente

Yunghsiang

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
很好的酒店
住得很舒适，服务也非常好。早餐丰富，唯一缺点是大部分菜都是辣的。
Hospedou-se por 11 diárias em jul. de 2018
Resposta de 酒店前台 em 8 de ago. de 2018
尊敬的宾客，感谢您的惠顾和点评！作为全球最大服务公寓营运商——雅诗阁集团旗下的盛捷品牌成员之一，我们很欣慰的获悉您在本服务公寓住得满意，同时也感谢您对我们早餐提出的宝贵意见。我们将不断要求餐厅对食品进行严格的改进与提高，以达到客户的需求。西安盛捷服务公寓全体员工真诚期待您的下次光临，同时也欢迎您再次惠顾雅诗阁旗下的服务公寓！

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful apartment room!
The room (luxury apartment) was beautiful and modern!
Hospedou-se por 2 diárias em jun. de 2018
Resposta de GS em 20 de jul. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

10/10 - Excelente

Sandhya

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent facility
Great service and very comfortable apt.
Hospedou-se por 3 diárias em mai. de 2018
Resposta de fornt office em 21 de jun. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Room ok, but food and services not good enough
location is good. nearby have a shopping mall. room spacious. Services manner is so so. Only one reception at the counter, but she keep on answering the phone over 5 mins ignoring me standing in front of her. Seldom choices of the breakfast. Food presentation is not good and dirty. Table not clean up immediately.
Resposta de gs em 2 de mai. de 2018
Dear Guest: Thank you for choosing to stay with us.We have highlighted your comments to our F&B operator and reiterated the need to improve breakfast quality as well as service standards. My team and I will continue to monitor their performance and service delivery.We look forward to seeing you again and wish have a nice day.

10/10 - Excelente

Marco, Los Angeles

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Central location.
Very good. Will choose again. Central location,clean rooms.
Hospedou-se por 7 diárias em abr. de 2018
Resposta de GS em 25 de abr. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

10/10 - Excelente

Diana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantastic experience Hotel.
Excellent service, nice breakfast. Super clean and comfortable room.
Resposta de GS em 5 de abr. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Family of 4 in Xi’an
Wanted a comfortable stay in Xi’an with a family of 4. The room was modern and spacious (2 bdrm). The facilities were very nice, but unfortunately the pool was being worked on during our stay so wasn’t available. Games room, gym and other amenities were very nice. Good location, but a 1 hour trek to the warriors museum. Overall a great 2 days.
Hospedou-se por 2 diárias em mar. de 2018
Resposta de GS em 5 de abr. de 2018
Dear Guest：Thank you for your choosing to stay with us。We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We look forward to welcoming you again and wish have a nice day.