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Avaliações de Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel

3.5 out of 5
Holiday Inn & Suites Windsor Ambassador Bridge, an IHG Hotel
1855 Huron Church Road, Windsor, ON

Avaliações

7,6

Boa

Nota 10 - Excelente. 344 de 1000 avaliações" "
Nota 8 - Boa. 343 de 1000 avaliações" "
Nota 6 - Ok. 150 de 1000 avaliações" "
Nota 4 - Insatisfatória. 91 de 1000 avaliações" "
Nota 2 - Terrível. 72 de 1000 avaliações" "

8,4/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Emily

Hospedou-se por 1 diária em fev. de 2023

6/10 - Ok

Joseph Chibueze

Viagem de negócios
Pontos negativos: Comodidades e condições e instalações da propriedade
Nothing

8/10 - Boa

Viajante verificado

Viagem em grupo
Pontos positivos: Serviço e funcionários
Average Hotel.
Had to upgrade me to Suite due to the fact could not supply me with requested equipment such as microwave and refrigerator. I did communicate in person with personnel and was told it would be there. Upon rival no such thing which they upgraded me.
Hospedou-se por 2 diárias em jan. de 2023

8/10 - Boa

Donald E

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pay for Parking, C'mon Man!
The hotel was nice, but I didn't understand the parking fee. There was plenty of parking out front! Scam?
Hospedou-se por 1 diária em jan. de 2023

10/10 - Excelente

Leslie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good

2/10 - Terrível

Abdelnaser

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
not good

10/10 - Excelente

Danielle

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Friendly, helpful staff!
Hospedou-se por 1 diária em jan. de 2023

6/10 - Ok

Donna

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
The hotel is nice overall. I really, really dislike almost killing myself in the shower because it was so slippery. I actually hurt my back trying not to fall.

10/10 - Excelente

dharmandra

Hospedou-se por 1 diária em dez.. de 2022

8/10 - Boa

Brian

Hospedou-se por 2 diárias em dez. de 2022

6/10 - Ok

Justin

Pontos negativos: Comodidades

6/10 - Ok

Natalie

Viagem a dois, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
We had to switch rooms because the ceiling was leaking and our room was also right next to the elevator (very noisy). The staff was great. The pool room was cold and so was the pool. The hot tub was not working properly either and yes, it was also cold. The main reasons I chose this hotel was for the pool and hot tub and neither were good unfortunately.
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Hotel Management em 2 de jan. de 2023
Hello Natalie.Thank you for choosing to stay with us and providing us with your feedback

10/10 - Excelente

Sumera

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the pool
Resposta de Hotel Management em 2 de jan. de 2023
Hello SumeraThank you for choosing to stay with us and providing us with your feedback.

6/10 - Ok

Launa

Pontos positivos: Limpeza, serviço e funcionários e comodidades
They charge for parking be aware of that,to park outside in Windsor .

8/10 - Boa

Albert, Mississauga

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2022

10/10 - Excelente

Vinnie

Hospedou-se por 1 diária em dez.. de 2022

6/10 - Ok

Guy

Pontos positivos: Serviço e funcionários e comodidades
The room appeared to be rundown and ready for some refreshing. Walls had scuffs and marks and in bathroom you could see tape for drywall taping through the paint in the ceiling. Also mold around tub and on ceiling. Unit to cool/ heat made a click noise most of the nite. Eventually turned it off. POSITIVE: checkin staff good, bed comfortable/ pillows also. Room clean . Not worth the price paid though. Had not been here for a while and maybe not for a while again. Lastly hard to tell if grill55 was open and is there a bar in evening. New reno closes off the area and does not feel welcoming to come in.

2/10 - Terrível

Andrea

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel overbooked. When I arrived, they did not have a room for me. They tried putting me in a room with no working shower, no bedding, and holes in the wall. Then they came up and apologized for giving me that room because it wasn’t meant to be booked. They moved my son and I to a new floor. The room had no bed at all, just a single pullout couch. And no phone. The phone was the least of my problems but did make it even more frustrating because I had to try to look up the number for front desk myself. Then they came back up and apologized because they didn’t realize we actually wanted beds. My son is 14. It’s inappropriate for me to share a bed with him. They said they would fix it, but didn’t come back up. We dragged everything back downstairs and talked to the front desk who told us they had done everything they could and had offered a room. I asked for a manager, they said no one was available but I could phone on Monday. I asked for a refund since I at that point had to drive home, they refused. It was the worst experience I’ve ever had. I was exhausted. Thankfully Expedia helped out but the hotel itself was horrible!!!! I’ll never book again at a holiday inn.

10/10 - Excelente

Andre R

Hospedou-se por 1 diária em nov. de 2022
Resposta de Mackenzie W em 3 de dez. de 2022
Thank you for your review. We hope to see you again in the future!

4/10 - Insatisfatória

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hockey tournament, kids running & yelling up & down halls until late (2AM) both nights & knocking on the doors & laughing about it
Resposta de Hotel Management em 28 de nov. de 2022
Hello Patricia,Thank you for choosing to stay with us and providing us with your feedback.

8/10 - Boa

Melanie

Hospedou-se por 1 diária em nov. de 2022
Resposta de Mackenzie W em 30 de nov. de 2022
Hi Melanie, Thank you for providing us with your feedback. We hope to see you again sometime in the near future.

8/10 - Boa

Faiz, Bloomington

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2022
Resposta de Hotel Management em 28 de nov. de 2022
Hello Faiz,Thank you for choosing to stay with us and providing us with your feedback.

6/10 - Ok

Denise

Hospedou-se por 1 diária em nov. de 2022
Resposta de Mackenzie W em 28 de nov. de 2022
Good afternoon Denise, Thank you for your feedback and we hope to see you again in the future!

8/10 - Boa

Mihai A

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2022

10/10 - Excelente

Hirotaka

Hospedou-se por 1 diária em nov. de 2022
Resposta de Mackenzie W em 26 de nov. de 2022
Good morning Hirotaka, Thank you for sharing your feedback with us. We are happy that you enjoyed your stay at the Holiday Inn & Suites Ambassador Bridge. We hope to see you again in the future!

10/10 - Excelente

Shawn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We arrived very late. Front desk clerk was very pleasant and helpful
Hospedou-se por 1 diária em nov. de 2022
Resposta de Mackenzie W em 23 de nov. de 2022
Hi Shawn, Thank you so much for your review. We are happy that you were able to have an enjoyable stay with us. Hope to see you again soon!

10/10 - Excelente

Jeff

Hospedou-se por 1 diária em nov. de 2022

4/10 - Insatisfatória

Diane

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Booked for the pool and hot tub, yet pool area was freezing and the hot tub not working ( my daughter looked up reviews and showed me one from a month earlier that said hot tun was not working) so obvious they know its not working and I would of not stayed if i knew earlier. room was ok except there was 4 of us and we had 2 sets of towels ,thank goodness we got some extra when we went to pool area. also the fridge cupboard door was broken couldn't get it to close, a piece of paper was in place to hold it closed.So this is something they also were aware to fix if the paper was there to hold it in place.WE had a room closer to elevators , heard them often enough.I think the worst part was s huge splatter behind the door as you came into the room couldn't miss it, but the house keeper must be blind. So it has me to wonder how clean are the rooms really?? the sheets were so worn you can feel peels (smalll balls)on the sheet from being washed and used so much.Beds didn't feel like queen beds more like double beds.Very disappointed with our stay as we just wanted to relax in the hot tub and play in the pool. i personally wouldn't recommend for the price we paid thought it was too much for a thur night.Only thing my kids liked was the Tv because it was big and loud, not many channels but we brought our own firestick to watch programs we like.
Hospedou-se por 1 diária em nov. de 2022

8/10 - Boa

Ross

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfy bed, nice room. Disappointed that I needed to pay for outdoor parking. Breakfast not included. I think that I could find better property in the area on my trip south next year.
Hospedou-se por 1 diária em nov. de 2022
Resposta de MW em 18 de nov. de 2022
Good morning Ross, Thank you for your feedback and we are happy you were able to get a good nights sleep. We hope to see you again!

6/10 - Ok

Neil

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Toilet was having problems, hot tub didn’t work. Parking was $12 per night.
Hospedou-se por 2 diárias em nov.. de 2022
Resposta de MW em 15 de nov. de 2022
Good morning, Thank you for choosing to stay with us and providing your feedback, we hope to se you again in the future!

6/10 - Ok

Gena

Viagem com a família
Pontos positivos: Serviço e funcionários
Water in pool was cold and hot tub not hot. No service at the restaurant Unexpected fees added at check in
Hospedou-se por 1 diária em nov. de 2022
Resposta de MW em 15 de nov. de 2022
Good morning, Thank you for taking the time to provide us with your feedback. We hope to see you again in the future!

10/10 - Excelente

John

Hospedou-se por 2 diárias em nov.. de 2022

4/10 - Insatisfatória

Laura

Hospedou-se por 1 diária em nov. de 2022

6/10 - Ok

Ashley

Viagem com animais de estimação
We were surprised to find the rooms were quite dated and missing basic things, like towels and soap.
Resposta de MW em 4 de nov. de 2022
Thank you for your feedback. This has been noted and will be looked into accordingly.

8/10 - Boa

Andre

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Close to the border
Hospedou-se por 2 diárias em out. de 2022
Resposta de Hotel Management em 2 de nov. de 2022
Thank you for staying with us and providing us with your feedback.

6/10 - Ok

Caroline M

Viagem de negócios
Pontos positivos: Serviço e funcionários
Choose a different hotel
Hotel was adequate at best, air conditioner turned on an off all night, bed squeaked EVERY SINGLE MOVE ALL NIGHT LONG!
Hospedou-se por 1 diária em out. de 2022
Resposta de Hotel Management em 2 de nov. de 2022
Thank you for choosing to stay with us and providing us with your feedback.

4/10 - Insatisfatória

Tyler

Hospedou-se por 3 diárias em out. de 2022
Resposta de Hotel Management em 2 de nov. de 2022
Thank you for choosing to stay with us and providing us with your feedback,

2/10 - Terrível

Peter

Hospedou-se por 1 diária em out. de 2022
Resposta de Hotel Management em 20 de out. de 2022
Thank you for staying with us and providing us with your feedback.

6/10 - Ok

LEAH

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Receptionist seemed like she was having a tough day. Towels and blankets poor quality considering the rate per night. Not terrible but nothing special. Would likely not recommend whatsoever. Overpriced for the quality. Location is good.
Hospedou-se por 2 diárias em out. de 2022
Resposta de KC em 18 de out. de 2022
Thank you for choosing to stay with us and providing us with your feedback. your feedback has been noted.

8/10 - Boa

Ronald

Viagem de negócios
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Comfortable stay. Still not providing cleaning services for your stay unless you ask. Paying for parking on an open, unsecured lot is just a cash grab.
Hospedou-se por 2 diárias em out. de 2022
Resposta de KC em 17 de out. de 2022
Thank you for choosing to stay with us and providing us with your feedback.

6/10 - Ok

Gerard

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Dispointing
The cleaning was aweful. When they cleaned the room which it was upon request they left the floors dirty and didn’t covered the basics. The lack of employees made them give an aweful service. Although we pucked that hotel for the pool which was awesome.
Hospedou-se por 1 diária em out. de 2022
Resposta de KC em 17 de out. de 2022
Thank you for choosing to stay with us and providing us with your feedback, your feedback has been noted.

8/10 - Boa

debbie

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The pool wasn’t clean.
Hospedou-se por 2 diárias em out. de 2022
Resposta de KC em 11 de out. de 2022
Hello Debbie,Thank you for staying with us and providing us with your feedback.Hope you see you again soon.

4/10 - Insatisfatória

Kornelija

Hospedou-se por 1 diária em out. de 2022
Resposta de KC em 11 de out. de 2022
Hello KornelijaThank you for choosing to stay with us and providing us with your feed.

4/10 - Insatisfatória

Tyler

Hospedou-se por 1 diária em out. de 2022
Resposta de KC em 11 de out. de 2022
Hello TylerThank you for choosing to stay with us and providing us with your feedback.

2/10 - Terrível

Randall

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This hotel was dirty and run down. I have never seen a road side hotel that charged for parking. I would never stay here again
Hospedou-se por 1 diária em set. de 2022
Resposta de KC em 4 de out. de 2022
Thank you for your feedback.

6/10 - Ok

Donna

Viagem a dois
Check in was Extremely backed up!! We understand there was a sports team checking in, but 2 people doing ALL the check in's was Really Slow!! We had to leave to go to our event and go back later to check in.
Hospedou-se por 1 diária em out. de 2022
Resposta de KC em 4 de out. de 2022
Thank you for your feedback.

8/10 - Boa

Jaime

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Warm welcoming, clean environment inside & out. Would stay again in the future 😊👍
Hospedou-se por 2 diárias em set. de 2022
Resposta de Hotel Management em 20 de set. de 2022
Dear Jamie, thank you for your rating, feedback and stay with us. We look forward to having you back with us again in the near future.

6/10 - Ok

Chantalle

Hospedou-se por 1 diária em set. de 2022
Resposta de Hotel Management em 20 de set. de 2022
Dear Chantalle, thank you for your rating, feedback and stay with us. We look forward to having you back with us again in the near future.

10/10 - Excelente

Wayne

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2022
Resposta de Hotel Management em 19 de set. de 2022
Dear Wayne, thank you for your stay, feedback and rating. We look forward to having you back with us again in the near future.

10/10 - Excelente

Tara

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great property
Hospedou-se por 1 diária em set. de 2022
Resposta de Hotel Management em 19 de set. de 2022
Dear Tara, thank you for your stay, feedback and rating. We look forward to having you back with us again in the near future.