Hi Samantha, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:- We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - We always prioritize the comfort and satisfaction of our guests, and take any issues with our properties seriously, and strive to address them promptly. It's important to note that we had guests before and after your stay who did not encounter any similar problems or complaints. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.