Parte interna

Avaliações de Red Garter Hotel & Casino by Red Lion Hotels

2.5 out of 5
Red Garter Hotel & Casino by Red Lion Hotels
1225 Wendover Blvd, West Wendover, NV

Avaliações

6,6
Nota 10 - Excelente. 221 de 1002 avaliações" "
Nota 8 - Boa. 238 de 1002 avaliações" "
Nota 6 - Ok. 234 de 1002 avaliações" "
Nota 4 - Insatisfatória. 158 de 1002 avaliações" "
Nota 2 - Terrível. 151 de 1002 avaliações" "

7,0/10

Limpeza

6,8/10

Serviço e funcionários

5,8/10

Comodidades

6,4/10

Condições e instalações da propriedade

6,6/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Sheryl

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Alot of it old and smelled, panel was coming off in the bathroom. The coffee place equipment was broken. The food was good at the restaurant
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Juan em 15 de mai. de 2024
Thank you for taking the time to share your feedback. We regret to hear that you encountered some issues during your stay with us, particularly with the room condition and the coffee place equipment. Rest assured, we will investigate these matters for immediate resolution. On the bright side, we are pleased that you enjoyed our restaurant service. We hope to have another opportunity to provide you with a superior experience in the future.

6/10 - Ok

Darin

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
you get what you pay for.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Juan em 15 de mai. de 2024
Thank you so much for your rating. We look forward to your next visit and continue to earn your loyalty.

2/10 - Terrível

Trenna

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The rooms were old and the bedding dirty. It smelled like marijuana everywhere including our room. I chose non smoking for a reason.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Juan em 7 de mai. de 2024
We are extremely sorry to hear about your disappointing experience at our property. We absolutely understand the discomfort you felt due to the marijuana smell in your room. We take a serious view of the fact that the room you received was not up to the mark in terms of cleanliness while you specifically requested a non-smoking one.We assure you, your feedback has been duly noted and will be urgently addressed with our housekeeping team to ensure such incidents don't happen in the future.Once again, my sincerest apologies for the inconvenience caused to you. We hope to have a chance to provide you with a better experience in the future.

8/10 - Boa

Pedro

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mat for the shower a bit slippery
Hospedou-se por 1 diária em abr. de 2024
Resposta de Juan em 11 de mai. de 2024
Thank you for let us know we would get Housekeeping informed to get this situation take care.

10/10 - Excelente

Jamie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Leo

Viagem com a família
Pontos positivos: Condições e instalações da propriedade
Slots at casino
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 4 de mai. de 2024
Thank you for your review, we hope to see you again.

4/10 - Insatisfatória

Guy

Viagem a dois
Pontos negativos: Comodidades
Restaurant closed when we arrived, 10 pm. Big sign in parking lot says restaurant open 24 hrs. We drove frome Boise. Had to go to Rainbow to get our dinner. They haven't had 24 hr restaurant since Covid. 4 years! Plenty of time to take down the sign but they won't spend the money. We asked for a late check out on Friday and they said not allowed on weekends. Not going back.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Juan em 1 de mai. de 2024
We are sorry to hear about your unfortunate experience. It's unacceptable that our outdated advertising led to your inconvenience, and this matter will be addressed promptly. Also, your feedback about the late check-out policy has been duly noted.Our guests' satisfaction is of utmost importance to us and we are truly sorry that we were not able to meet your expectations this time. Please accept our sincerest apologies and kindly give us another chance to offer you a superior experience in the future.

6/10 - Ok

Karina

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tammy em 2 de mai. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 - Excelente

Ron

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was clean and comfortable and a lot cheaper than the other casino's down the street. The cafe has very good food and again, a lot cheaper than down the street.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Juan em 1 de mai. de 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

6/10 - Ok

Adam

Pontos negativos: Condições e instalações da propriedade
You get what you pay for
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Tammy em 30 de abr. de 2024
We are genuinely sorry to hear about your disappointing experience. It's certainly not the level of service we aim to provide. Please provide more details about your situation and We will do my best to help rectify this situation.

4/10 - Insatisfatória

SERENIA

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 27 de abr. de 2024
We wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future.

8/10 - Boa

Gerri

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 27 de abr. de 2024
Thank you so much for such a great rating.

8/10 - Boa

Herb, Coulee Dam

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
The big negative was the ATM machine. It is located in the casino. I used the machine. I received a ticket that had to be redeemed at the cashier window in the casino. No problem right? Wrong. The person in the cashier window was at lunch! After a 25-30 minute wait I got my money.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 22 de abr. de 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

6/10 - Ok

misty

I felt it wasnt much better than a regular motel just more money
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 21 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 - Boa

darrell

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
rooms were clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 21 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 - Excelente

Brooke

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 21 de abr. de 2024
Thank you for taking to rate your stay with us. Hope to see you again.

10/10 - Excelente

morgan

Hospedou-se por 1 diária em abr. de 2024
Resposta de t em 20 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 - Boa

Shaun

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great choice when staying in wendover, but the casino shuttle doesn't stop here anymore.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 14 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

6/10 - Ok

Leesa

Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 14 de abr. de 2024
Thank you for taking the time to rate your stay with us. Wish we had more details for low rating.

6/10 - Ok

Rusty

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
The heaters in both of our rooms did not work, and it was chilly. We called down to have someone come look at them and they said no one answered when they called service.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 9 de abr. de 2024
Hello Rusty, thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback. We wish your experience with us would have been more enjoyable. We'd like to make things right! Thank you for your review.

4/10 - Insatisfatória

Maheikau

Pontos negativos: Condições e instalações da propriedade
They have elevator, fan in the hallway was being held up by a duck tape with a cigar in it. The room smell really funny and fan in the bathroom didn’t work.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Tammy em 9 de abr. de 2024
Thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback and we're looking forward to making improvements to our property.

10/10 - Excelente

Octavio

Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 30 de abr. de 2024
Thank you for rating your stay with us. Hope to see you again.

10/10 - Excelente

Kimberly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The rooms were nicely updated and the staff was very friendly and helpful. I travelled with a handicapped companion and they did everything to make us comfortable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 9 de abr. de 2024
Thank you we are glad that our team was able to help you. we will be sure to share your comments with our team. Please, come back and see us again.

10/10 - Excelente

craig

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 6 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 - Excelente

Magaly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A good place to stay if you lake casinos
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 3 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon

10/10 - Excelente

Brent, Shelley

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Tammy em 4 de abr. de 2024
Thank you for taking the time rate your stay with us. Hope to see you again soon.

2/10 - Terrível

Mike

Pontos negativos: Condições e instalações da propriedade
We had to switch rooms twice, the first room had a broken tv and phone. The second room, when I turned up the heat the whole front of the heater fell off onto the floor. The last room had a broken lamp and when I went to dry my hands the hand towel holder fell off as it was broken too. No comps or anything provided for the inconvenience either. Won’t stay there again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 3 de abr. de 2024
We wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future, we'd like to make things right! Thank you for your review. We hope to have another opportunity to welcome you back in the future. We'd love to make things right! Please ask for Tammy, on your next stay with us.

10/10 - Excelente

Bertha

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything gray
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 3 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 - Boa

Tom

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Juan em 1 de abr. de 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty.

8/10 - Boa

margaret

Hospedou-se por 1 diária em mar. de 2024
Resposta de t em 20 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

8/10 - Boa

Jenine

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The rooms was very clean. The room was quiet and comfortable.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tammy em 26 de mar. de 2024
Thank you for your valuable feedback, We will be sure to share your concerns with our team. Please, come back and see us again.

8/10 - Boa

TIFNI

Pontos positivos: Limpeza e condições e instalações da propriedade
Nice, updated room
Hospedou-se por 1 diária em mar. de 2024
Resposta de t em 26 de mar. de 2024
Thank you for your valuable feedback, we will be sure to share your concerns with our team. Please, come back and see us again.

4/10 - Insatisfatória

Bridger

Viagem a dois
Pontos positivos: Serviço e funcionários
The bed was awful. We woke up in pain from the stiff mattress. We heard every footstep and conversation outside the room. The AC unit sounded like it was going to explode.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tammy em 24 de mar. de 2024
Thank you for your valuable feedback, we will be sure to share your concerns with our team. Please, come back and see us again.

10/10 - Excelente

Lisa

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 24 de mar. de 2024
Thank you for taking time to rate your stay with us. Hope to see you again soon.

6/10 - Ok

Kevin

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Juan em 22 de mar. de 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty and look forward to seeing you again soon.

6/10 - Ok

Nancy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Noisy! Bathroom fan; but the noise part was the ice machine right by the door, as well as the intoxicated loud guests slamming doors! But of course that is no fault of the property! The waiters at the restaurant were awesome! Check in also polite and helpful!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 19 de mar. de 2024
Thank you for staying with us and for taking the time to share your concerns with us. Our team is always listening to our traveler's feedback.

6/10 - Ok

Angela

Pontos negativos: Serviço e funcionários
The maid was talking extremely loud by our room at 8 am on a Sunday it was so annoying she was practically screaming !! The whole point was to get away from our kids and sleep in . Super inconsiderate
Hospedou-se por 1 diária em mar. de 2024
Resposta de Juan em 22 de mar. de 2024
We are sincerely sorry for the disturbance you experienced during your stay with us. It's our objective to provide our guests with a quiet, serene environment, especially during our early hours. Rest assured that your concerns will be relayed to our housekeeping department to ensure this situation is not repeated in the future. Thank you for bringing it to our attention.

10/10 - Excelente

German

Not coment
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tammy em 19 de mar. de 2024
Thank for taking the time to rate your stay with us. Hope to see you again soon.

8/10 - Boa

CORNELIO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 19 de mar. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 - Excelente

Billiejo

Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 6 de abr. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

10/10 - Excelente

Mike

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Nice, clean, hotel. They need to add usb slots between the beds to charge devices.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 16 de mar. de 2024
Thank you for your valuable feedback, we will be sure to share your concerns with our team. Please, come back and see us again.

8/10 - Boa

Katherine

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Tammy em 16 de mar. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

6/10 - Ok

jennifer

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Juan em 12 de mar. de 2024
Thank you so much for your rating. We look forward to your next visit and continue to earn your loyalty.

4/10 - Insatisfatória

Nikki

Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Juan em 12 de mar. de 2024
Thank you so much for your rating. We look forward to your next visit and continue to earn your loyalty.

8/10 - Boa

Mike

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
It was comfortable and convenient.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Tammy em 5 de mar. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

4/10 - Insatisfatória

Levi

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
At $200 for 1 night it was one of the cheaper casino rooms. But it wasn’t much better than a cheap motel room in any city. I called front desk to tell them there was no blanket on my bed… turned out that the thin little towel like cover was the blanket. I had to go out to my car to get a blanket I keep in the trunk. The place was just cheap. For the price it wasn’t good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tammy em 5 de mar. de 2024
Hello Levi, we wish your experience with us would have been more enjoyable. Please, let us know how we can improve your visits in the future, we'd like to make things right! Thank you for your review, we hope to see you again.

8/10 - Boa

Regina

Hospedou-se por 1 diária em mar. de 2024
Resposta de Juan em 22 de mar. de 2024
Thank you so much for such a great rating. We look forward to your next visit and continue to earn your loyalty and look forward to seeing you again soon.

2/10 - Terrível

Joshua

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Poor service. Added hidden fees after booking. Food was really below par. Had to be moved rooms twice because of things not working. It wasn’t any one big thing, just a lot of little things that added up. Definitely gave me that “cheap, slum” hotel vibe.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tammy em 2 de mar. de 2024
Thank you so much for sharing these concerns with us, We pride ourselves in providing the best experience for our guests and we are disappointed to hear that we fell short on this occasion. We hope you'll accept our sincerest apologies as we will work hard to address these issues. We hope to have another opportunity to welcome you back in the future. We'd love to make things right!

8/10 - Boa

Thomas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was a little slow, but overall was still fun.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tammy em 2 de mar. de 2024
Thank you for taking the time to rate your stay with us. Hope to see you again soon.

4/10 - Insatisfatória

Jennifer, Layton

Viagem a dois
Staff was not very friendly at check in and the service fee is 100 bucks and who knows when it will be refunded. Rooms had no blankets only sheets.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations em 1 de mar. de 2024
Dear Jennifer,Thank you for your comments, we're sorry to hear the welcome of our team was not as expected. Please know that any security deposit is refunded after check-out, though it can take several days to become available depending on your banking institution. Rest assured, housekeeping has been notified of your concerns regarding the bedding, and we hope to welcome you again for a better stay in the future.